Historical Reports on CCX 7.01sr5 with "mixed Mode" on db

Hej.
In the release note from CCX 7.01sr5 is one of the changes the the database is supported with mixed mode on the security.
I have set that up, but when i try to run the Historical Reporting Tool, it says that Mixed mode on the DB is not supported.
Does anyone have a work around for this
Regards
Thomas

Hi
Yep - it's also in the release notes as far as I remember.
See this similar post : https://supportforums.cisco.com/message/3053064#3053064
Aaron
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Hi,
What is the version of your old UCCX? You just want to download old reports from HRC and save it for future refernce or
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Hi Saima,
Please refer the below link for your issue,
http://docwiki.cisco.com/wiki/HRC_installation_fails_with_Error_1722
Hope this helps.
Anand
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Historical report issue with CCX Custom Reason codes

Hi Evryone,
I have CCX version 8.5,
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hi Deepak,
Did you do something else while creating new global reason codes?
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BEst regards

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Hello guys,
I have a customer with ipccx 5.02 .
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Hi Anubhati,
PC is logged during the time that scheduled is programming and also is not in sleep mode.
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INFORMATIONAL Jan 19 2011|17:00:45 Authenticate [email protected]@default user on Application Server 10.181.55.247
104 ERROR Jan 19 2011|17:00:45 Getting of total available license info failed
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Verifying data coming from Cisco Unified CCX Historical Reports

Good afternoon
I (along with a number of other colleagues) are heavily involved in a project to take data from a wide variety of different sources and merge it all into one system so that we can report on it in a joined-up manner.
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Hello All,
I'm trying to see if there is a way to disable the Historical Reports Scheduler from Auto-Starting when I boot up the PC (*i.e. My user PC).
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Hey Carlo, thanks for the reply.
Excellent, that did it! Thanks alot, very much appreciated... I couldn't remember the command to bring up that utility. I've been using Linux for the last few years for the most part and got a little rusty with some of the Windows stuff, so thanks!
Thanks Again,
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Record is not displayed in Historical Reports-Activity with no Customer

Hi All,
We have an issue in Historical Reports for Activity.we are using Book of Business also.
Now the issue is under Activity History as subject area, when an activity doesn't have any Customer it should come as Unspecified in the report.
Like if it doesn't have account assosiated to it then it is shown as Unspecified in the report.
But for activity with no customer assosiated to it, it is not showing the entire record (Acitivity) in the report.
When the Customer field is removed from the displayed columns then we are able to see those activities in the report.
Note:
But when the Book of Business is not there previously, it was working fine
An response is appreciated.
Thanks & Regards,
Lemu
Edited by: Lemu on Dec 28, 2010 10:33 PM
Edited by: Lemu on Dec 28, 2010 10:34 PM

Hi,
Yes we have a workaround for this.
Since the Primary Customer is not exposed as an Activity filed.
Copy the value of the Primary Customer and display it in a filed of activity using workflows.
Then replace the customer filed with this filed.
Then u will get the activity without customer also cause the customer filed is a normal activity field.
Hope this helps.
Regards
Lemu

CCX Historical Reports issue

Hi everyone,
Hope everything is going ok. I have an issue with the Cisco Historical Report Tool with UCCX 7.0 Premium version.When I opened the tool I only see 3 reports. I only see the Application Performance Analysis, Traffic Analysis or Detailed Call by Call CCDR reports. Ive checked permissions and everything but Im not able to see the rest of them. Yesterday, I was able to see them.
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Fred

Hi
Firstly I'm assuming you've sanity checked that the server/client PC times are correct, user is entering sensible time/dates, and sensible filters?
Does this affect all reports?
I've seen this happen when replication fails; sometimes putting in the other server IP when you run HRC may turn up the results. Maybe try that?
Also go into Appadmin/System/Datastore Control Centre and report back the status of the replication - primarily the Historical datastore.
Aaron
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Historical Reporting With Multiple Subject Areas

Hi All,
I am working on to decide the best way to create repository. I do have a requirement from my client that they need to see both Current and Historical Reporting via OBIEE. I am keeping Type 2 SCD. My model consists of about 30 fact tables - each of them represents a business process/event.
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Help with CRS Historical Reports

Hello, all!
I use CRS Historical Reports to get information about the calls, that is coming to my Call Center. But I notice, that CRS Historical Reports generated reports with different info. For example, in the "Contact Service Queue Activity Report (by CSQ)" I have 15 calls abonded. But in the "Abandoned Call Detail Activity Report" I have 88 calls. May be I am doing something wrong. Please, Can anybody help me with this question?
Call Center works with CUCM 6.1, IPCC Enhanced 5.0. You can find generated reports in the attach.

Hello Tony,
This guide explains each report and what you will find:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf
HTH
Please rate this post if was helpful
Walter Solano

Historical Reports on CCX 7.01sr5 with "mixed Mode" on db

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