Home Hub 2 Firewall /Security messages.
Hi,
last two days Ive been getting warnings when checking HH2 event hsitory -security. Under advice I turned off UpnP yesterday afternoon. Jsut checked HH2 And get trh follwoing messages:
The 81.xxx adress corresponds tomy Network Ip adrress The 192xxx .66 realtes to a family members Ipod. What is going on here & what is The Ipod trying to do - noone was anyhwere nearer it at this time of the morning.
Very grateful if anyone could explain what these messages mean & perhaps help me understand what thsi Ipod is trying to do - without anyone using it?.
:38:06 28 Apr
FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 184.173.146.3 Dst ip: 81.xxxxxxx Type: Destination Unreachable Code: Port Unreacheable
08:48:12 28 Apr
IDS scan parser : udp port scan: 213.172.34.234 scanned at least 20 ports at 81.xxxxxxxxx. (1 of 1) : 213.172.34.234 81.158.210.129 0056 UDP 61483->50430
08:09:24 28 Apr
FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 119.199.114.60 Dst ip:81. xxxxxxxType: Destination Unreachable Code: Host Unreacheable
06:03:28 28 Apr
IDS proto parser : tcp invalid urgent offset (1 of 15) : 192.xx.66 126.233.94.94 0052 TCP 53766->443 [.FA.U.] seq 3918315724 ack 248545603 win 16383
06:00:22 28 Apr
IDS proto parser : tcp invalid urgent offset (1 of 1) : 192.xx.66 126.233.94.94 0052 TCP 53766->443 [.FA.U.] seq 3918315724 ack 248545602 win 16383
Hello,
You should find the answer here. BT hubs are rally Thomson hubs.
http://forum.kaspersky.com/index.php?showtopic=48209
Cheers..
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ArtArt_Nouveau wrote:
I got the Hub Manager homepage by typing https://bthomehub.home/ directly into my browser. Not installing the Hub Manager on my computer saved some clutter and appears to have no downside.
Hi
The web page you typed is stored within the hub its self, you would get the same result by typing the IP address of 192.168.1.254.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
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That's a sweeping statement. Do you want tell us what it is?
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How is the Home Hub security out of the box?
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Are the keys/passwords provided on the little plastic pull out unique to each Home Hub? YES
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Unknown firewall log entries Home Hub 2
Hi,
could anyone explain what the following are on my event log please?.
FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: 81.134.23.245 Dst ip: 81.154.36.164 Type: Destination Unreachable Code: Host Unreacheable - this appears quite a few times over the space of two hours this evening.
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Thanks.camper wrote:
Hi,
could anyone explain what the following are on my event log please?.
The IP address in this one corresponds to a known/recognised device.
Very garetful if anyone can help explain what these mean. And,if they are anything to worry aboout.
Thanks.
FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: 81.134.23.245 Dst ip: 81.154.36.164 Type: Destination Unreachable Code: Host Unreacheable - this appears quite a few times over the space of two hours this evening.
That is an external "ping" request from the Internet that has been blocked, Probably someone trying to find whether there is anything worth trying to hack into.
UPnP action 'DeletePortMapping' from ip=192.16x.xx (No such entry in array)
Thats an application on your device which is trying to open an incoming port, perhaps you have a game or IM program running?
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Poor service and the saga of the Home Hub 2.0
Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
LaserJet Pro CP1525nw cannot connect to new router (Home Hub 2000)
In December, we replaced everything EXCEPT our LaserJet Pro CP1525nw colour printer - new laptop (Dell Inspirion 15), new operating system (Windows 8.1 - 64 bit), new internet provider (Bell) and new wireless router (Home Hub 2000).
Immediately, we were unable to connect to the router. We tried all of the suggestions, including connecting the printer directly to the router - which worked, until we disconnected it and then they could not communicate again.
At the time, the only solution we could find was to connect our printer and laptop via USB cable and print that way - no more wireless printing, so unable to print from phones and iPad, but at least we could print from the laptop.
In the past month, we have become unable to use many of the features on our printer - when we try to select print options, we get the message "HPMSN103.dll has stopped working." So, we can still print, but cannot select options.
We have tried using the CD that came with the printer, and it gets to a certain point and then a fatal error occurs. We have tried downloading the "full solution" printer install program from the HP website, and the same thing happens. We have tried skipping that and just choosing the appropriate printer driver in Windows: if we only use that driver, we get a printer that shows up, but we cannot print if we select it (interestingly, though, we can actually access the printer options!); if we say we have the disc, then we get two printers showing up - we can select print options on the one that will not allow us to print, but not on the one that actually prints. If we try removing one of the printers, they both uninstall and we're back to square one.
So, we WANT to be able to get back to printing wirelessly - after all, we paid (handsomely) for a wireless printer! And we still cannot get our printer and the router to recognize each other. Can somebody help? We don't want to have to buy another printer.
Thanks!Hi @Capers2 ,
I see that you are experiencing issues setting up the printer on the new router. I will certainly do my best to help you.
Thank you for providing that detailed information.
If the network name has any spaces or special characters, the printer may not recognize it.
The printer is only capable of sending/receiving in the 2.4 ghz band.
If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.
Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.
You might need to contact your router company for further assistance to check those settings.
I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page.
The easiest way to setup the printer back on the wireless network is through a Ethernet connection and then switch over to wireless.
Disconnect the USB cable.
Remove any printer software by following these steps:
Go into Devices and Printers , click file then Server Properties, click on the Drivers tab at the top of print Server Properties window. Choose the printer you want to uninstall and click remove. Choose remove driver and package. Any that say Universal PCL 5 or Universal PCL 6 also remove and the Laserjet CP1525nw.
The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click yes to say that you are sure you want to do this. (if the printer isn't listed that is OK)
Right click and delete any entries for the Laserjet in the Devices and Printers Window.
Run the uninstall from the CD.
Press the Windows key and the X key together. and select File Explorer, right click the CD for the
printer and left click open in new window.
Connect the printer to the router with a Ethernet cable.
Wait about 1 minute and the printer should have a valid IP address.
Print the configuration page to get the printer's IP address to configure the Wireless.
Type the IP address in Internet explorer's address bar which should open the printer's embedded web services page.
Setup the wireless through here now.
Click on the networking tab, wireless on the left, fill out the network information and apply the settings.
After the confirmation, then disconnect the Ethernet cable.
Now you should have a blue wireless light on the printer in about 1 minute.
Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
Run the installation again.
If you are prompted to connect the USB cable during the installation, Then immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out. A Fatal Error Displays During Software Installation. Then the installation should continue.
Test the printer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
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