House move - is existing line truly 'dead'??

Hi - moving house, & property I'm going to has a BT socket. Plugged a phone in & get an 'engaged' tone. Does this mean the work to reconnect it is chargeable (either by BT or other provider)?
The line seems to work, just from having some sort of an audible tone, so I don't really understand why I will be charged for starting up the service.. (& becoming a customer paying £££££ for phone/bb over the next 12mths+). Anyone know what this tone means - is the line totally disconnected & would BT / others charge for it to be put back on?
Does seem a bit like having to buy a ticket to get into a shopping centre...!

Swiqa wrote:
Hi - moving house, & property I'm going to has a BT socket. Plugged a phone in & get an 'engaged' tone. Does this mean the work to reconnect it is chargeable (either by BT or other provider)?
The line seems to work, just from having some sort of an audible tone, so I don't really understand why I will be charged for starting up the service.. (& becoming a customer paying £££££ for phone/bb over the next 12mths+). Anyone know what this tone means - is the line totally disconnected & would BT / others charge for it to be put back on?
Does seem a bit like having to buy a ticket to get into a shopping centre...!
Hi. Welcome to the forums.
Try dialling 17070 and see if that works. It's free and for a BT line will return the phone number and allow a couple of tests.
Is it actually an engaged tone ? It might be a tone for restricted calling or similar because the line is in a limbo state whilst changing hands.
Not sure about the charges, but there is clearly going to be some admin work needed in order to either provide the line with a new number or to reinstate from effectively an out of service state - and depending on the package you're getting, it may incur a charge for reconnection.
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