House move connection fee demand.

Hi... I'm new to the forum and I'm hoping a kindly Moderator can help me with a problem which is causing me a lot of frustration and angst!
I've been with BT for many years, and recently completed the house move procedure online. Initially I was told via "My BT" that a line didn't physically exist at my new address and an engineer would call, costing £130.
The line at my new address did exist, and was connected with all equipment and a dialling tone prior to my moving in date.
I was then told (My BT) that an engineer didn't need to call.
When the next bill was sent I was charged the £130 reconnection fee, - to a line which had not been disconnected.
I telephoned the BT helpline, and an Indian gentleman spoke with his supervisor and emphatically told me that I can "rest assured as there will be 110% no connection charge as the line was always live and was not disconnected".
Since then, as my account still showed the £130 charge I sent a cheque (now presented & paid) to cover the genuine charges of £42.33, but then received a threatening letter stating the service would be restricted.
I have written to both BT accounts and BT complaints explaining the above, but have had no reply.
My online BT account now shows the £42.33 as paid, with £130 outstanding.
To reiterate... The landline at my new address never lost it's dial tone from the previous occupant leaving to me moving in, - this can be proven as the phone was used two days before the BT "connection date" when I made an incoming & outgoing test ringer call.
This has now been ongoing for a while and is causing me upset, so I would be very grateful if someone could advise me, please.
With many thanks, kind regards....
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Moving house connection fee?

Well basically i've moved home and they couldn't promise my infinity because flat I was moving too wasn't listed as having a phoneline (Had it in my previous house) so they said what we'll do is put you down for regular broadband install it and if infinity is there then you can call us and just upgrade. The engineer came by and did install a phone line because there wasn't one.
Now i've checked my account recently and it says connection fee of 130? i'm confused I thought it was free, it was with infinity and the customer service agent on the phone told me yeah it'll be free no problems.
I'm not sure if this happened on my first infinity statement because I don't remember checking it, I think it just said connection fee 130 then said below -130 because it's free with the package.
What's going on here? I sincerely hope I they won't be asking for a connection fee or I would have gone with virgin instead. I was told there would be no fee.

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

My iMac won't stay connected to the internet, even though all other computers in my house stay connected

My iMac won't stay connected to the internet, even though all other computers in my house stay connected, and its connection is set up the same way my fiance's macbook is (his macbook is about three years older than my iMac). Every time my computer goes into sleep mode and I come back (even if it's mere seconds after giving the black screen) I have no internet connection. I discovered a workaround for it some time ago, but now that is working less and less, and now my computer randomly disconnects WHILE I'm actively using the internet. Just a few minutes ago, the connection refused to come back until I restarted my computer, even though once again all other computers in the house were connected. The workaround I discovered before and which doesn't work as reliably now, is to click opne Airport at the top right of the screen, click "Open Network Preferences," then click "Assist me," then click "Diagnostics," and wait for everything to turn green again, signalling a connection.

Let's check the quality of your connection since signal strength alone does not insure a good connection. The "bars" that you see at the top of the iMac screen are there pretty much for show.
Hold down the option key on the iMac while you click on the Apple icon at the upper left corner of your screen and select System Profiler
Look down the list of items at the left of the window until you find the setting for Network, then click on AirPort.
In the window to the right, look for any listings of your wireless network name. You may possibly see two listings for the wireless network name.
We need for you to list the information that you see for Signal / Noise. These will be negative numbers. Post back with your findings and we will continue.
In the meantime, please move any cordless phones that you have or any other electronic devices that are near the iMac as far away as possible from the iMac.
If the iMac is located in a corner or an enclosed area, give it as much room as possible since the wireless antenna is on the back of the iMac and it needs to be able to "see" the room.
Anything that you can do to minimize the number of obstructions like walls or furniture etc between the iMac and the wireless router will help the cause as well.

£130 Connection Fee - Waived But Not For Long.....

Good evening all,
I really do hope someone can help me out with this problem I am currently having with regards to a connection fee charge.
I have been a BT landline customer since 2007 and up until a few months ago had not encountered a single problem hence when this occurred I genuinely thought it would take one single phenomenal to fix. Unfortunately this was not the case.
The problem started when I moved address and entered my new property on the 31st of July, approximately 6 miles away from my old address. Along with the usual things like SKY TV etc, all my services were taken care of by 'Home Move' teams, BT seemed to be the most difficult to negotiate. Because I was moving to a different exchange area, I would have to cancel my long standing account and open a new one. I spoke to a few UK staff members on call and there was no mention of a charge.
After longing and hoping that I did not have to wait too long for a phone connection in my new apartment so that I could get my broadband up and running, I was told on call that an engineer would have to come out and install a line within the property so booked a day off work to be in the flat.
Even better than taking a day off to wait in all day, was the text message I received from 'BTSMS' stating that my "advised appointment on the 12-AUG 2011 between 1pm and 6pm is no longer required for order (VOL011-XXXXXXXXXXXX) Our records show that you already have a phone socket and wiring within your home and can complete the order without the need to visit."
Long story short, my phoneline was working in the flat (SKY tv requires an active line to access interactive services) so without BT actually needing to do anything, the line was in there already
The problem was, I soon received a bill in confirming there had been a £130 charge to my account. I called, waiting 50 minutes on the phone and spoke to Offshore (India) who were sympathetic to my situation and he seemed to understand what the problem was. He stated he would be able to reverse the charge.
No sooner had 48 hours passed and I received another bill through the post explaining I HAD been charged £130 for a connection fee.
I subsequently went through the rigmarole of phoning Offshore, speaking to 2 further administrators and a Manager who promised to look into my queries, even pulling the necessary phenomenal to listen to and call me back - I never received a call back.
That in itself, for one of the worlds largest communication companies, unable to call a customer back, is just plain ignorant.
I have steered away from contacting the Office of Fair Trading, OFCOM etc as I do believe this to be an easily rectifiable mistake but I have lost hope and require guidance please from anyone that may have been through this before.
Thank you.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Ordering phones during house move

Hi all,
I thought I'd rant here rather than be stuck in a queue for 30 minutes. Hopefully a mod can help me out.
So, I contacted BT via the website for a house move and ordered two telephones at the same time to be delivered when we moved in. Simple ehough, one would think, but no
A few days after moving, I checked the order and Royal Mail tracking. The phones had been dispatched to an old address that we haven't lived in for a few years. Not really an issue, but I spent ages on the phone to BT and when I eventually got through to someone who could help, I explained the situation and gave my new address. I was promised the phones next day.
So next day comes and goes and the day after we were doing some gardening at the old house and the neighbour popped around with what I thought were the new phones. Great, I thought, but after a while I checked and actually the parcel was for a DSL modem. Not bad, but not when I expected. So, I checked the latest order on the website and the status was complete. Great .. BT thought that they had completed the order .. but not what I expected.
Come on guys, your CRM sucks. It's not rocket science to dispatch phones to a new address during a online house move transaction surely? Perhaps it's just me, but working for a vendor on latest telecoms products, I expect CRM to work. Clearly it doesn't and the help I recieved after paying for a 30 minute mobile call proved fruitless.
If I were a school teacher ... D- Please try harder. As it is, I'm a telecoms professional and would expect so much more from BT.
Cheers,
Mark

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Error with the Receiver JMS Adapter (Connection On-Demand feature)

Hi,
In high volume we are experiencing errors with the Receiver JMS Adapter and the connection On-demand feature:
Adapter Framework caught exception: while trying to invoke the method com.sap.aii.adapter.jms.api.connector.DisconnectorListener.notifyEvent(java.lang.String) of an object loaded from local variable 'listener'
Delivering the message to the application using connection JMS_http://sap.com/xi/XI/System failed, due to: com.sap.engine.interfaces.messaging.api.exception.MessagingException: while trying to invoke the method com.sap.aii.adapter.jms.api.connector.DisconnectorListener.notifyEvent(java.lang.String) of an object loaded from local variable 'listener'.
The message status was set to WAIT.
Looks like the message is successfuly reprocess after the wait period but the ALEAUD/Akcnowledgment are not successful in the sender ECC system. (SAP -> PI - > JMS)
Any idea?
PI 7.1 EHP1
Thanks,
Martin
/people/sunil.ojha5/blog/2010/08/31/review-of-sap-pi-jms-adapter-on-demand-connection-feature
Edited by: Martin Lavoie Rousseau on Jun 3, 2011 3:21 PM

Please ensure to have specified an User and password to connect to JMS server (don't leave the fields empty).

WRT54GS is always connected despite using "connect on demand"

Hi,
I use a PPPOE connection with the "connect on demand" option as I have a volume tarif. When I start my PC an then connect to the router via windows explorer, the internet connection is already connected although I explicitly disconnect when I finish. In addition the disconnect on idle does not seem to work (2 minutes). What can I do to change this?
The router is V5.1 with firmware 1.50.5.
Thanks, Zebedee

Hi Dah.veed
Thanks for your response. The models I have are
Airport Express: A1264 (less than a month old)
Time Capsule: A1355 (1 year old)
Both are capable of 2.4GHz and/or 5GHz.
As you suggested, I've set the AE to create a 5GHz network, but as the TC is extending the network it doesn't allow me to limit the extenstion to 2.4GHz only. It seems to just extends whatever network the AE has created ... see screen shot:
Any other suggestions??

21cn upgrade connection fee

Jst got this months bill looks like I may have been charged a 30 quid connection fee as my bill is exactly 30 quid extra. If this is the case iam really nt happy this was never mentioned when I signed up for it. All I got told was I would be entering into a new contract. This will be the .3rd billing issue in 3 months really nt impressed at all . It's jst one thing after another. Has anyone else been charged this for upgrading

Email the board mods at this link http://bt.custhelp.com/app/contact_email/c/4951
and ask them to get it reset for you
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

House move, disabled parent and no phone for three...

Hi... Can anyone help me with this as I can't believe I'm the first to have experienced the problem. I move house on 1st May. On 21st April I contacted BT in respect of my house move. The really helpful team at home movers could not find a line at my new property despite agreeing that there was a number and a BT line there. Some kind of glitch blocked their ability to get me sorted. After approx four hours of phone calls to four separate advisors I was told that an engineer would have to go to the property. The earliest date I could be offered is 22nd May. Over three weeks away. I have a severley disabled father (stroke) who will be living with me for a few weeks after my move and with no mobile reception (I live in hilly west wales) I'm now scared not to be able to get a landline fitted incase of emergencies. The BT homemovers team seemed unable to bring my engineer visit foward.... does anyone have any suggestions?

you can try the forum mods who may be able to help
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

House move - no BT line there - contract exit opti...

Apologies if this question has been asked before but I've searched for the offical BT policy document reagarding house move but can't find anything.
I have 3 months left on a 12 month contract and i'm about to move house.
According to BT my new rental property does not have aBT land line installed, and never has, and as such will require an engineers visit costing £130.
I may be wrong but I was under the impression when i took out the contract that I was required to move my service along with the house move _only_ if there was a BT line in my new place to move it to, but if there wasn't then that would allow me to terminate the contract without penalty.
My questions is simple.
Is this actually the case? I would argue that if BT tell me there is no line at the new place then there IS no new line to move the service to thus enabling me to exit the contract.
Can anybody clarify this or point me to a copy of the offical policy wording that covers this contingency please?
Many thanks
Jon

The answers are on this website
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=30848
It seems to imply that if BT cannot provide service at you new address, then cancellation fees do not apply.
It also mentions about 30 days notice if you do not want to take you services with you.
You are going to have to pay an installation charge if you want a phone line installed, as the charge is raised by Openreach, to all service providers that use the cables from the exchange to your new house.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

House Move - BT's Inflexible Systems

I was due to move house on Friday 10 August. I had booked the BT disconnection for the 13th August. Surprisingly BT seem to need much more notice than other suppliers and the reconnection (not installation) at the new address was scheduled for 28 August. BT say no access to the property is required so it's presumably a simple reconnection at the cabinet (although it still seems to cost £130).
Unfortunately an issue with legal paperwork means a short delay for the house move so I called BT to defer the cut off until 20th August. There was no need to change the reconnection date as it's still after we move in.
The phone call went well and all was arranged. Unfortunately I received another call 15 minutes later from the call centre advisor advising the system was "giving errors" and the only way to proceed was to cancel my whole order. This he did. The disconnection was rescheduled... and the reconnection was also rescheduled for 3 September!
It's sad that BT's systems seem to hamper customer service. Firstly, why couldn't the disconnection date be changed without cancelling the whole order? Secondly, why wasn't I offered the earliest possible date for reconnection which was, presumably, the appointment which had been cancelled seconds earlier?

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment, and are totally reliant on Openreach.
It depends on which appointment slots Openreach have available.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

What is the connection fee with the Unlimited Lati...

Hi! I'm considering Unlimited Latin America. There's a small footnote in the description. It says that a connection fee applies. I'd like to please know how much Microsoft will be charging me then a month. Is it $10 for the unlimited or is it $10 + the fee every single time I call during the month. Thanks,
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

shakira2 wrote:
Hi! I'm considering Unlimited Latin America. There's a small footnote in the description. It says that a connection fee applies. I'd like to please know how much Microsoft will be charging me then a month. Is it $10 for the unlimited or is it $10 + the fee every single time I call during the month.
Hello and welcome to the Skype Community.
The Unlimited Latin America Subscription costs $9.99/month. There are no connection fees with any Subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have a Powerbook G4, from a friend but he has lost the disc,s in a house move, I have all Apps except Iphoto, and cannot transfer my photo's, what can I do. Running 10.5.8 George.C

I have a Powerbook G4, from a friend but he has lost the disc,s in a house move, I have all Apps except Iphoto, and cannot transfer my photo's, what can I do. Running 10.5.8 Prachal

By all means get iLife but just for the record you don't HAVE to use Apple's photo application;
there are many more around, quite a lot of them free.
This http://download.cnet.com/mac/digital-photo-software/?tag=rb_content;main
is a good site to look through for candidates - some will be free some shareware and some paid for.
Alternatively Kodak provides free photo software - navigate through this site to what's right for you:
http://www.kodak.co.uk/ek/GB/en/Home_Main/Kodak_Store/Software.htm
I think its probably this one:
http://support.en.kodak.co.uk/app/answers/detail/a_id/16434/selected/true
Edit :Just remembered another site for you to explore:
http://www.macupdate.com/
Put "photo" in the search box.....

Keep alive or Connect on Demand??!!

My new router keeps on reconnecting/disconnecting byitself for some reason.... I wnt it to be on 24/7... My option is Connect on Demand atm, because I do not know what to keep near Keep alive option.. since there are seconds near it. PLZ HLP!!

Well it is difficult to tell without knowing which router you have.
Generally you find help in the manual which came on the CD with the router and is available online and in the help of the router web interface on the right. There you'll find something like this probably.

WRT54GL-Does NOT "Connect on demand"-WHY?

It does not, wired and wireless "Connect on Demand enables the Router to automatically re-establish your connection as soon as you
attempt to access the Internet again." This took a day to ID, thinking it was a wireless problem! Finally inadvertently tried the wired PC and it ALSO was "Not Connected" till I went to the router login and hit the "Connect" button.
What is the "automatic trigger" that should "connect" the router - I tried internet connectionsw on 3 PC's 2 wireless and one wired and there was no connection till I either powered off the router or manually "connected" it.
This is the latest firmware (BTW the page says 2009, but the file says 2008!)and version 1.1

Try to reflash the same firmware on the router.After reflashing the firmware,reset the router and re-configure the router from scratch...Now,check...It should resolve the problem !!!

House move connection fee demand.

Similar Messages

Maybe you are looking for