House Move - New Contract

I am moving house in 3 weeks and sorted out my BT move online last week. I was a bit annoyed at having to go into a new 12 month contract with the phone line and even more annoyed to find that recontracting my BB to the same period made me lose the discount I currently receive.
Looking at my account online it seems to read that I have also been recontracted to "TV Essentials" for another 12 months too, can one of the mods look into this for me please?
Seeing as this TV package gives me nothing it's a bit of a cheek if correct.

Hi normanmclean,
Sorry about the confusion with your order there.
The Order Live Chat team should be able to immediately confirm what's happened (they're open 8am to 9pm Monday to Friday, and 8am to 8pm Saturday & 8am to 6pm Sunday).
If not, please let us know and we'll look into this further for you.
Thanks,
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

House move + new Mac Pro = install no longer works

I recently moved across town and in the process streamlined my computers. I've migrated using migration assistant from a 2.0Ghz iMac to an 8 core Mac Pro. In the physical move I brought over my Aperture 2.0 upgrade disk, book and serial # but seem to have misplaced my 1.0 full retail version. I thought I had stuck the 1.0 serial number inside the 2.0 book but did not. *I figured that the migration assistant would be able to copy over aperture 2.1.3 and enable it for use. Sadly that wasn't the case*. Now I'm stuck with a full 2.X install on my Mac pro that is not activated for use along with all my photos.
Luckily I've kept my iMac and can use Aperture on it.
*Does anyone know how I can get my 1.X enabling serial number out of a 2.X upgrade install so that I can re-activate 2.X on my Mac Pro?* Short of that I'm looking at buying a copy of 1.X on ebay.....
+I should add, I am not asking for serial numbers and please DO NOT POST them in this thread.+
Message was edited by: Joseph Martin3

Just for future reference - I couldn't find my Final Cut Studio v1 serial number, but I had my email receipt from when I ordered it. I called up Apple support, went down the path for software and managed to get someone in licensing that when I faxed over my invoice and photocopy of my disk, generated me a new v1 serial number.
So if push comes to shove, if you can prove ownership/purchase Apple will provide a replacement serial number.

House move - no BT line there - contract exit opti...

Apologies if this question has been asked before but I've searched for the offical BT policy document reagarding house move but can't find anything.
I have 3 months left on a 12 month contract and i'm about to move house.
According to BT my new rental property does not have aBT land line installed, and never has, and as such will require an engineers visit costing £130.
I may be wrong but I was under the impression when i took out the contract that I was required to move my service along with the house move _only_ if there was a BT line in my new place to move it to, but if there wasn't then that would allow me to terminate the contract without penalty.
My questions is simple.
Is this actually the case? I would argue that if BT tell me there is no line at the new place then there IS no new line to move the service to thus enabling me to exit the contract.
Can anybody clarify this or point me to a copy of the offical policy wording that covers this contingency please?
Many thanks
Jon

The answers are on this website
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=30848
It seems to imply that if BT cannot provide service at you new address, then cancellation fees do not apply.
It also mentions about 30 days notice if you do not want to take you services with you.
You are going to have to pay an installation charge if you want a phone line installed, as the charge is raised by Openreach, to all service providers that use the cables from the exchange to your new house.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Move old installations facts from old contract to new contract in transfer

Hi all,
Is there anyway to automate in moving old installations facts from old contract to new contract, during transfer process in CRM / UCES ?
regards,
Xiang Li
Edited by: xiangli heah on Jul 13, 2011 10:35 AM

Hi Vikrant Guptarya,
1. For CRM IC Web, use "Contract Management" work center > use "Move" transaction to perform Move Out and Move In
Upon saving, the Move Out contract will be completed for the previous premise, and Move In contract will be created for the new premise. I want to transfer all previous premise's installation facts to new premise at this point of time .
2. For UCES, use "Transfer" radio button >perform Move Out and Move In.
Same, upon saving, the Move Out contract will be completed for the previous premise, and Move In contract will be created for the new premise. I want to transfer all previous premise's installation facts to new premise at this point of time .
Yes i would like implement this in both system.
Appreciate if you could enlighten how can I achieve this.
Thanks.
regards,
Xiang Li

House Move Disaster - from a very angry customer

I am currently experiencing a disastrous home move scenario.
My original BT order was due to go live on 10-Aug-2010.
Suspiciously, the telephone number I was given was for a 01202 88****** which is the area I had just moved from. The new area should always begin with 01202 6*****.
When the order was activated - it was for my old address! I called on the 10th, 11th, 12th and each time I spoke to the foreign call centre I asked specifically to verify the address for the phone number. Each time they told me it was my new address until on the 13th August, for some reason they admitted it was for my old address.
The call centre agents were scripted and their responses were not truthful. Each day they told me 'the fault with the line' will be fixed within 24 hours. it was not, because the fault was that BT had activated a phone number at an incorrect address.
The Open Reach Engineer called me on the 13th and within about 30 seconds - he clarified that there was no line fault but that the telephone number was active at my old address.
Why couldn't the call centre staff verify the address of my telephone line - when I specifically questioned it each time I spoke to them?
After another call to BT on the 13th to make an official complaint - they told me that the complaint was logged and that I would receive a call from a manager within 24 hours. 7 days later I have not been contacted. (even afteranother call to BT, chasing this)
I was left with no choice but to effectively start again and place a new order for a BT line for my new address. This was due to go live yesterday, 18th August. I have been given a 01202 6***** telephone number and the order is now complete....however...it still is not working.
When I try to dial out, I have a dialling tone but before I have finished dialling the number I get a "The number you have dialled has not been recognised" message.Even when trying to route the call through BT with 1280 first. When calling my BT telephone number from my mobile it just rings and rings but the actual BT phone at my new address does not ring.
The last week and a half has shown me that the BT support structure (for me) has been inefficient, poor quality and incompetent.
An engineer is coming tomorrow to check the line when I hope the fault can at last be resolved.
I will be seeking compensation from BT for this.

The comments our your website are obviously a blatant lie!
"Move with less stress. Moving your BT services is quick and easy. Find out how to move with less stress."
It would also appear I am not the only dissatisfied customer.
http://community.bt.com/t5/Phones/House-Move-Disaster-from-a-very-angry-customer/td-p/39557
In light of BTs further incompetence, I have today cancelled my direct debit to BT. If this matter does not get resolved today, I will no longer be a BT customer and will not be liable for any charges for any "service" after the 20th of July 2010.
I have still not had my old phone number allocated back - in fact I am now on a completely different number to what was initially allocated. 01282 77****. Another **** up?
To make matters even worse, I have today received a bill on a different account number for "services" up to October. LC******. My last bill paid on account number GB******* stats I have paid until 17th October.
This also shows that my phone plan has been changed from Unlimited Anytime to Weekend - I assume this will incur call charges that I will not be liable for.
I can only assume that the initial person I spoke to on or around the 10th of July set me up as a new customer, not a customer moving house. I will let you do your own investigation why this happened and who the member of staff was, after all, "calls are recorded for staff training"!
If this matter is not resolved by 5pm today, 23rd August, you can cancel all contracts I hold with BT and I will also be seeking a refund on my payment on account GB*******. The bill received today on account LC***** will not be being paid.
I will of course pay for any calls made outside of the Unlimited Anytime plan - these I am liable for.
I require this matter to be passed to a member of staff at management level, and as said above, this must be resolved by 5pm today. 6 weeks is too long and I am no longer prepared to put up with this level of service. I will be switching suppliers at 5pm today, as 2 family members have already easily switched from BT to TT, without one little bit of fuss.
I can be contacted via email or my mobile. 07803 143***.
Regards,
Matthew Harrison

House move - why so long to provide the service???

On 8th of Jan with a house move confirmed for 14th I rang BT to arrange ceasing line to old property, and enabling phone and BB at new one. It was short notice, but we didn't actually even exchange contracts until the 12th, so it was the best we could do - and the BT web site says 'just give us 5 working days'.
The new property had 2 active lines, each providing phone and BB, so should be a simple move to switch us across they said. Might not be active on 14th, more likely the 19th, but plug in your hub, and when you get the usual green lights your line will be active. Even gave us our new number which we emailed to friends and businesses. So far so good.
Plugged in the kit on 15th - all green, broadband works, phone works. Result! Then I get two almost totally incomprehensible calls from a guy at BT querying a couple of points - fair enough, but then he says that the service won't be active on the 19th as planned - it will be 26th, and that will be provisional.
Oh, and by the way, the new number that you've just told everyone about will now be a different one - and even that's provisional!Turns out that the line I'm using is still linked to the outgoing householder.
So, here I am, with a working phone and broadband service. To enable my service, the BT solution is to disconnect me from tomorrow (19th), and leave me dead in the water until 26th - at least!!!
I guess we can get by on mobiles for voice, but my M-I-L (85) has dementia, and the landline is a major link between her and my wife - not to mention Social Services, GP, and other carers.
Now bear in mind I need no engineer up a pole, or down a hole, no new internal or external cabling, no new sockets, no new handsets, no new hub, ADSL filters or anything else. In this day and age with a modern, high-tech company like BT, surely ALL I need is for someone somewhere at BT to perform a few mouse clicks and I'll be on the air,? Or am I missing something?? (

If BT have an order on a line which is being cancelled, the cancellation will take priority, cancelling out the transfer order. To sum up the people who moved out have cancelled their line, which is why BT have to wait on the line stopping first before their order can be booked. Only then can they place their order which explains the extra delay and the reason why you are left without a phone service. It may be possible, depending on what way the line was cancelled, to fast track the order in 3 working days (it is possible) however this can mess up the backend systems. If the line is just stopped the number should be the same as before, if disconnected from the exchange, or the old homeowner have requested their number to be transferred then that might explain a new number for you

New contract - 'old style' 1980 fixed master socke...

Hi
LJ2/ socket!!
I couldn't believe my eyes, when I came home from work one day!
An ancient socket fixed behind a chest of drawers [when I requested to put on the wall above it]
But this guy from BT Openreach convinced my girlfriend that it's better to have it behind heavy piece of furniture...
just in case someone wants to look at it - me! [http://en.wikipedia.org/wiki/File:LJ_Front.jpg]
So if I want I-Plate I will have to pay again £120.
Thank you mister openreach!
Another reason I came here today;
Two years on the new contract and my average download speed only twice exceeded 1Mbps. [i know because I monitor the network]
The last time it was in November and I enjoyed +4Mbps for couple of days [so this is the true capacity of my line]
But since I remember my average download speed was solid 100-110KB/s and when I look at monitor graph it's a straight line, never up and down.
Does it mean that my line is capped?
I didn't complain to BT before - mainly because I have only bad experiences with their customer service and it cost me dearly when I have to call them so - I learn to live with that...
But now my girlfriend use it more and more and she needs fast internet for her study.
So here I am:
Router statistics, last night:
ADSL line status
Connection information
Line state   Connected
Connection time   4 days, 8:41:39
Downstream   1,107 Kbps
Upstream   800 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.5
Latency type   Interleaved
Noise margin (Down/Up)   7.6 dB / 8.3 dB
Line attenuation (Down/Up)   52.0 dB / 28.5 dB
Output power (Down/Up)   15.3 dBm / 12.1 dBm
Loss of Framing (Local)   0
Loss of Signal (Local)   0
Loss of Power (Local)   0
FEC Errors (Down/Up)   0 / 120
CRC Errors (Down/Up)   3966 / N/A
HEC Errors (Down/Up)   N/A / 187
Error Seconds (Local)   2967
Broadband Performance Tester:
1. Best Effort Test: -provides background information.
   Download Speed
   869 Kbps
0 Kbps   1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 869 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1104 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
IP Profile for your line is - 973 Kbps
2. Upstream Test: -provides background information.
   Upload Speed
   664 Kbps
0 Kbps   800 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 664 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 800 Kbps
I do hope I find someone who can help me.

Thank you for your reply, imjolly.
Yes, this is the master socket and the only one I have access to.
There is another guy [we live in shared house] he has bt vision; he says he never go below 4Mbps
I would use your advice - but I'm not sure it is legal to fiddle with BT property.
Apparently bellwire is not the cause of my trouble since I know that my line can carry +4Mbps easily.
I want BT representative to answer few questions:
1. How was it possible in 2009 I have new line fitted with 1980 socket?
Who is responsible and how it will be fixed?
2. Is my line capped?
3. Is my line faulty? When can you check and repair it?
My recent statistics:
ps. I fixed formatting issue in my first message.
I was a complete mess, no wonder only one reply.

Signing a new contract

I cannot seem to get a straight answer on when you are eligible to sign a new contract. I have found conflicting responses on both this forum (for other questions), through online customer service, and in in a store.
My husband and I are currently 17 and 10 months into our contracts, respectively, and would like to get iPhones. We certainly cannot afford the full retail price for them, and they are not available "Certified Used," so that is not an option. We both currently have regular phones (not even a data plan - just the basic family voice plan and text messaging - about $108/month).
I had the impression that our "upgrade dates" (of July 2011 and February 2012) were the dates we could get new phones WITHOUT signing a new contract (month-to-month). Or are those the earliest dates we can sign a new 2-year contract and purchase iPhones at the discounted pricing? In other words, someone please help me understand what exactly the "upgrade date" means and how it is related to signing a new 2-year contract.
If we can sign new contracts with Verizon, we'd do that -- otherwise, we'd probably take the hit of the early termination fee and switch carriers.

erinnjh wrote:
I cannot seem to get a straight answer on when you are eligible to sign a new contract. I have found conflicting responses on both this forum (for other questions), through online customer service, and in in a store.
My husband and I are currently 17 and 10 months into our contracts, respectively, and would like to get iPhones. We certainly cannot afford the full retail price for them, and they are not available "Certified Used," so that is not an option. We both currently have regular phones (not even a data plan - just the basic family voice plan and text messaging - about $108/month).
I had the impression that our "upgrade dates" (of July 2011 and February 2012) were the dates we could get new phones WITHOUT signing a new contract (month-to-month). NO, upgrade dates are when you have reached month 20 of your 24 month contract that you signed when you bought the phone(s). You are then able to buy a new phone at the "2-yr contract price", and sign a new contract for 2 years from that point. Your contract goes month to month only when it reaches the FULL term (24 months) and you do NOT purchase a new phone. At that point, you can terminate service without paying an ETF. You cancontinue your service indefinitely, or cancel and move to another carrier.
Or are those the earliest dates we can sign a new 2-year contract and purchase iPhones at the discounted pricing? Yes, that's it exactly. In other words, someone please help me understand what exactly the "upgrade date" means and how it is related to signing a new 2-year contract.
If we can sign new contracts with Verizon, we'd do that -- otherwise, we'd probably take the hit of the early termination fee and switch carriers. You can each sign a new contract when you reach the upgrade date listed on your account - when Verizon considers your current contract completed enough to give you the option to upgrade and remain with them for another two year term.
The previous poster mentioned the "annual" upgrade - if you are planning on getting the iPhone, then it's a moot point since you can't use it for the iPhone.
It is a benefit offered to the primary line only at 12 months of a 2 year contract signed before Jan 16 or 18 (I can't remember the exact date) 2011. Contracts signed now do not include this option, and it can't be used for the iPhone.
I hope this has cleared some of the confusion. I'm not surprised you got differing answers as many store reps and CSR's don't understand the upgrading ins and outs fully either, and just want to SELL, SELL, SELL.

Ordering phones during house move

Hi all,
I thought I'd rant here rather than be stuck in a queue for 30 minutes. Hopefully a mod can help me out.
So, I contacted BT via the website for a house move and ordered two telephones at the same time to be delivered when we moved in. Simple ehough, one would think, but no
A few days after moving, I checked the order and Royal Mail tracking. The phones had been dispatched to an old address that we haven't lived in for a few years. Not really an issue, but I spent ages on the phone to BT and when I eventually got through to someone who could help, I explained the situation and gave my new address. I was promised the phones next day.
So next day comes and goes and the day after we were doing some gardening at the old house and the neighbour popped around with what I thought were the new phones. Great, I thought, but after a while I checked and actually the parcel was for a DSL modem. Not bad, but not when I expected. So, I checked the latest order on the website and the status was complete. Great .. BT thought that they had completed the order .. but not what I expected.
Come on guys, your CRM sucks. It's not rocket science to dispatch phones to a new address during a online house move transaction surely? Perhaps it's just me, but working for a vendor on latest telecoms products, I expect CRM to work. Clearly it doesn't and the help I recieved after paying for a 30 minute mobile call proved fruitless.
If I were a school teacher ... D- Please try harder. As it is, I'm a telecoms professional and would expect so much more from BT.
Cheers,
Mark

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

First day on new contract and a fault on the line....

I never normally bother writing in these forums but wanted to vent my frustrations somewhere after spending hours on the phone to BT and bascially getting no where.
Have been a BT phone customer for quite a few years and decided to move the broadband to BT in order to get the BT sport channel. The first day that my service was meant to switch providers the phone line is totally dead and obviously no broadband. When I spoke to someone, having spent ages on hold, they tested the line and found a fault. I told them how this happening on the same day as we changed contracts is a coincidence that I fail to accept. They basically said that it was a coincidence and it could take up to a week to fix. I live on a farm and therefore use the phone and internet for work and also have very limited mobile phone reception. If I had known we would have this issue when we changed contracts I'm not sure I would have bothered. We will see how this plays out from now but whilst each individual I spoke to seemed to understand and appreciate my position I basically got no where and on the first day of a new contract with BT I am left deeply unimpressed with the service.

Hi michaelpearce84,
Sorry to see you're having some problems switching your broadband over to us. I can help you sort this out from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

House move, disabled parent and no phone for three...

Hi... Can anyone help me with this as I can't believe I'm the first to have experienced the problem. I move house on 1st May. On 21st April I contacted BT in respect of my house move. The really helpful team at home movers could not find a line at my new property despite agreeing that there was a number and a BT line there. Some kind of glitch blocked their ability to get me sorted. After approx four hours of phone calls to four separate advisors I was told that an engineer would have to go to the property. The earliest date I could be offered is 22nd May. Over three weeks away. I have a severley disabled father (stroke) who will be living with me for a few weeks after my move and with no mobile reception (I live in hilly west wales) I'm now scared not to be able to get a landline fitted incase of emergencies. The BT homemovers team seemed unable to bring my engineer visit foward.... does anyone have any suggestions?

you can try the forum mods who may be able to help
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

House move connection fee demand.

Hi... I'm new to the forum and I'm hoping a kindly Moderator can help me with a problem which is causing me a lot of frustration and angst!
I've been with BT for many years, and recently completed the house move procedure online. Initially I was told via "My BT" that a line didn't physically exist at my new address and an engineer would call, costing £130.
The line at my new address did exist, and was connected with all equipment and a dialling tone prior to my moving in date.
I was then told (My BT) that an engineer didn't need to call.
When the next bill was sent I was charged the £130 reconnection fee, - to a line which had not been disconnected.
I telephoned the BT helpline, and an Indian gentleman spoke with his supervisor and emphatically told me that I can "rest assured as there will be 110% no connection charge as the line was always live and was not disconnected".
Since then, as my account still showed the £130 charge I sent a cheque (now presented & paid) to cover the genuine charges of £42.33, but then received a threatening letter stating the service would be restricted.
I have written to both BT accounts and BT complaints explaining the above, but have had no reply.
My online BT account now shows the £42.33 as paid, with £130 outstanding.
To reiterate... The landline at my new address never lost it's dial tone from the previous occupant leaving to me moving in, - this can be proven as the phone was used two days before the BT "connection date" when I made an incoming & outgoing test ringer call.
This has now been ongoing for a while and is causing me upset, so I would be very grateful if someone could advise me, please.
With many thanks, kind regards....
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

House Move - BT's Inflexible Systems

I was due to move house on Friday 10 August. I had booked the BT disconnection for the 13th August. Surprisingly BT seem to need much more notice than other suppliers and the reconnection (not installation) at the new address was scheduled for 28 August. BT say no access to the property is required so it's presumably a simple reconnection at the cabinet (although it still seems to cost £130).
Unfortunately an issue with legal paperwork means a short delay for the house move so I called BT to defer the cut off until 20th August. There was no need to change the reconnection date as it's still after we move in.
The phone call went well and all was arranged. Unfortunately I received another call 15 minutes later from the call centre advisor advising the system was "giving errors" and the only way to proceed was to cancel my whole order. This he did. The disconnection was rescheduled... and the reconnection was also rescheduled for 3 September!
It's sad that BT's systems seem to hamper customer service. Firstly, why couldn't the disconnection date be changed without cancelling the whole order? Secondly, why wasn't I offered the earliest possible date for reconnection which was, presumably, the appointment which had been cancelled seconds earlier?

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment, and are totally reliant on Openreach.
It depends on which appointment slots Openreach have available.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Define Field Selection for Move-In Contract Data

In Move-In customization, in IMG activity u201CDefine Field Selection for Move-In Contract Datau201D when you go for u201CField Selection u2013 Modifiable Fieldsu201D Screen (Transaction is EQ07), I am seeing four buttons as follows.
u2022     Modified
u2022     Influencing
u2022     Screen Groups
u2022     Influences
I would like to know the applications of that buttons.
Also, if I click the u201CModifiedu201D button, it takes me to another screen in which I am seeing seven buttons as follows.
u2022     New Values
u2022     Delete Value
u2022     Influencing
u2022     Modifiable
u2022     Screen Groups
u2022     Influences
u2022     View
It would be really great if someone explain me about this.
Thanks,
Meenakshi Sharma

hi meenakshi
here are some data 4 u
modified---if u click that u will come to know whther any field is modifies or not previosuly
influence--after u make a modification the effect or the change is shown in influences
screen gpr os nothing but all the main and sub screens involved for a particular transaction
influencing field is something like u   have some connection witht that field,for example click screen grp and screen modification in contract and then click infuencing u can see the 2 fields whch are set as influeincg fields for contract
u can change the selection fro i/p to diaply and save it and see the changes or details showed by clicking each button..hope u willl finds a lot urself
kr
raj

Can I put in my new sim card to start a new contract while in Germany?

I have been sent a sim card to start a new contract for my existing phone. My current contract runs out on 16th August but I will be out of the country on 16th. Is it likely to cause problems if I insert the new sim card when I'm away?Sue

You will not get a signal because roaming will not be enable on your account. And if your moving your number to this new SIM card it will not migrate to the new SIM card because you need to be on the EE network for it to move across. So yes you will have issues.

House Move - New Contract

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