How can I change my email address on my Itunes account if the old email address has been closed down?

Hi, my brother is struggling to log in to his itunes account. He has been using an old email address but not actually logged into his email account for quite a while. All of a sudden he hasn't been able to sign in to itunes. He has been trying to change over the email address but it looks like the old email address account has been deleted. Any ideas he can go around this to change it over?

Hello amy_c22,
Thanks for using Apple Support Communities.
From what I understand is that your brother no longer has access to the email being used for the Apple ID.  He will be able to change his Apple ID if you follow the instructions in the article below:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621
Take care,
Alex H.

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