How do I complain to Lenovo?

I own a Lenovo Thinkpad T61p certified used unit with a 1 year on-site warranty. The laptop arrived with a defective LCD. My subsequent claim is now handled by Atlanta, GA service center. They have sent a technician last Friday but he was not able to repair the LCD as the spare part he'd received from lenovo warehouse was in even worse quality than the one he was trying to replace. Another LCD he brought in today had just the same problem - DOA (dark/white spots or lines).
When I called the support line at 800-426-7376 nobody could guarantee if and when I would ever receive a 100% working LCD. Neither did they care too much about all the time not only I wasted, but your employee spent and billed trying to do his job but failing.
Please advise how I should proceed! Or at least let me know if there are any working LCDs for Lenovo Thinkpad T61p in stock at your facilities at all??? Thanks in advance.

bashik wrote:
Oh yeaah! Lenovo together with WorldWide Tech Services (On-Site Warranty Partner) did a great job to butcher my T61p. Before I had just LCD with sports, but after 5 visits of WWTS technician, 5 changed LCDs, 2 inverters, 4 LCD cables, and 1 motherboard (????) - I have completely dead notebook. Waiting for my box to send it to depot.
Run away from Lenovo on-site warranty repair! WorldWide Tech Services is a bunch of meat butchers. Screws are misplaced, case is bended, etc... When I asked the tech to put screws back correctly he said - i don't have a time; they will do it in depot.
Niiice! Well done Lenovo!
that is worse than what had happened to my T61 and T60... i could totally relate to your personal grievances with the repair, since i have gone through the same sort of problems with dodgy repairs.
I think you should escalate this problem to be reviewed by the IBM executive team...
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

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