How do I ensure user name is shown rather than 'another user' on the 'File in Use' dialog box?

How can I ensure user names are shown rather than just 'another user' on the 'File in Use' dialog box that appears when attempting to edit a checked out document in Microsoft Word/Excel? 
All suggestions welcome. 

If I recall correctly, that dialog is generated by the Office client product supporting that file type. There would be no way to modify it.
Trevor Seward
Follow or contact me at...
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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