How do I escalate a call when tech support lose intere

-----Original Message-----
From:
Sent: 24 March 2005 7:6
To: 'CLE Customer Support'
Subject: FW: How long do you expect me to wait for a reply?
Do I have to go to trading standards to get you to honour this warranty? This is a disgrace - sort it out. This is extremely poor customer service and a breach of your warranty.
-----Original Message-----
From:
Sent: 22 March 2005 08:5
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
How do I escalate this call? I have a card that is not working under warranty and you seem unwilling to answer my mails any more. I hate to be the bearer of bad news but you have to. This card must be fixed or replaced, and it would be nice if that happened sooner rather than later. Why am I doing all the chasing by the way, you're a big enough supplier to get this sort of thing right, aren't you?
Rob.
-----Original Message-----
From:
Sent: 7 March 2005 08:40
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Hello, it's me again, not heard from you for 5 days. Are you planning to reply? You have obligations of warranty which you are summarily failing to carry out here. Please sort this out!
Rob.
-----Original Message-----
From:
Sent: 3 March 2005 7:28
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Situation changed. Having restored settings to previous state after doing all the below, about a day later I now have no sound at all for no reason whatsoever. I have rebooted, re-checked all connections etc etc, sound has just disappeared in the middle of the day without changing anything. It was fine this morning and now it's completely silent and PC's been on all day. This card is definitely dead, what else would do that?!?!
Cheers,
Rob.
-----Original Message-----
From:
Sent: 2 March 2005 6:03
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Hi,
OK, I can't test on another PC as I don't have access to one, and I really dohope this is the last set of tests incidentally. It worked, then it stopped one day. A complete reformat and clean driver install didn't fix it. Re-seating the card didn't fix it. Seems pretty straight forward to me the card has failed, and I do need it replacing.
I have however done everything else below as requested. If I select CMSS, I get no output for rear-left/rear-right using channel test. If I select CMSS2, I get output from the front speakers for rear-left/rear-right channels, but nothing from the rear.
If I configure to 5. and enable CMSS I get output from jacks and 3 (orange & green)of the soundcard in the left headphone earpiece.
Hear from you soon,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 2 March 2005 03:7
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Dear Rob
Thanks for your reply
Please test the soundcard on another PC(With different motherboard) Ensure onboard soundcard is disabled.
Run creative diagnostic test, any problems?
Go to device manager, is there any problem with soundcard?
Configure the speaker setting as 5..
Please enable CMSS and play MP3.
Use a earphone and connect to line-out of soundcard.
Any sound?
Now please try on line-out3, any sound?
Please verify the correct jacks you are connecting..
CMSS is an option that allows you to play your audio to all 5. speakers even if you are not playing a true 5. encoded audio file. For example, if the sound is a stereo sound, it will duplicate the front channels, and send them to the rear channels. Then it will mix the left and right signals to create a center channel. Turning CMSS on basically simulates
5. audio.
TO TURN ON CMSS IN Mediasource
. Open MediaSource (Start, All Programs, Creative, Creative MediaSource, Creative MediaSource Organizer).
2. There should be an EAX button underneath the Record button at the bottom of the screen, towards the left. Beside this button, there should be a small ellipsis button (. . .) that you can press. Click on this.
3. Go to the CMSS 3D tab and check the box next to "Enable CMSS 3D"
4. Place a dot next to either CMSS or CMSS2. Whichever sounds better to you.
It is important to remember that if you do wish to play a 5. encoded file, you will need to turn CMSS off. Otherwise you might not receive each discreet channel.
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
Hi,
Tried all that and still no joy unfortunately. Everything ok except output from rear-left and rear-right.
Always disable onboard sound nad have just reformatted XP and reinatalled with drivers from creative website, so I know installation is not corrupt and up-to-date. I also had this problem before re-installation of XP, so suspect hardware rather than software failure.
Have removed all traces of card/drivers and tried again and moved PCI slots with same results.
Cheers,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 0 March 2005 03:37
Subject: RE: CLE - Technical Support Request (KMM5590925I2452L0KM)
Dear Rob
Thanks for your reply
Rear center is fine in speaker test...
Anyway if you have test the speaker with another device and no issue for rear channels, there is no problem with speaker system now...
Please insert the soundcard on another PCI slot, and make sure it is firmly inserted. Please disable any onboard sound card if available through BIOS.
Go to Control Panel, Add Remove Programs and un-install all listings related to your audio card. Do not restart your computer when prompted so.
Go to Control Panel, and switch to Classic View. Click System, Hardware tab, Device Manager button and delete all sound cards entries in Sound, Video and Game Controllers as well as any previous sound card entries from the Device Manager.
Reboot the computer and cancel out of any driver installation if you are prompted. Insert the Creative Sound Blaster installation CD into your CD-ROM dri've. Exit from the installation wizard if it autoruns.
Click Start, Run and then Browse. Browse to Z:\Audio\Drivers\CTZAPXX.EXE, where Z represents the CD Rom Dri've.
Choose YES if you receive a prompt "Overwrite existing shared creative audio driver files?"
Select Driver un-installation for WDM drivers and click OK.
When prompted to restart, say No.
Click Start, Run, type MSCONFIG and press Enter.
Check the box next to Selecti've Startup and deselect Load Startup Items.
Select the SERVICES tab and select Hide All Microsoft Services.
Uncheck all results and click OK.
Browse to the C:\Temp folder and C:\Windows\TEMP (if it exists) - all files and folders in the temp folder need to be either deleted or moved to a new folder.
Browse to Program Files, Creative and delete the Sound Blaster Folder - if you get a file that won't delete, right click on the file, click Properties and clear all the attributes. The file should then be able to be deleted.
Empty the Recycle Bin, and reboot the computer.
If you wish to reinstall your software & drivers, do this now. For more information on how to install your product, please visit the Product Guide page for installation instructions. Otherwise, go to the next step.
Click on Start, Run. Type MSCONFIG and press Enter.
Select Normal Startup, and press the OK button.
Reboot the computer
Run creative diagnostic test, any problems?
Configure the speaker setting as 5.
TEST CARD WITH HEADPHONES
. Run speaker test
2. Plug headphones into the front out jack 3. Click on the speaker test button 4. In the headphones you should hear a voice for front left, and front right.
5. Plug headphones into the rear out jack 6. Click on the speaker test button 7. In the headphones you should hear a voice for rear left and rear right.
8. Do you hear sound from each channel?
Any sound from rear channels?
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
Hi,
I have done the below, and get output via a walkman connected directly to the sub on both front and rear speakers no problems at all.
I have reconnected the cables from the sound card, run channel test again in speaker settings, and still get no output from rear-left and rear-right.
I should have mentioned before that rear-centre is fine.
Any further help will be greatly appreciated.
Cheers,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 09 March 2005 08:40
Subject: Re: CLE - Technical Support Request (KMM557969I2452L0KM)
Dear Rob
Thanks for contacting Creative Technical Support.
Please use an external cd player and connect to the front input on the subwoofer.
Play the CD, any sound?
Now try on the rear input.
Play the CD, any sound from the speakers?
Now please connect back the speakers to the PC.
Ensure you have connected properly.
Ensure you have configure 6. speaker setting, run a speaker test.
Any sound from rear channel?
Ensure the balance control is configure properly as well
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
=======================
Subject: CLE - Technical Support Request
Name:
E-mail Address:
Self Description:
ID(3) Advanced PC User
Country: United Kingdom
Support Inquiry: ID(3) My Creative hardware stopped functioning correctly
Product: Sound Blaster? Audigy? 2
Purchase Date: 4/3/2004
Serial Number:
Operating System: Windows XP
Creative Model Number: SB0240
Computer Brand/Model: self built
Processor/CPU: Athlon 3200+
Memory: 2xgb DDR400 Dimms
BIOS Type/Revision: Phoenix - rev 008
System Board/Chipset: ASUS A7N8X Deluxe rev2.0
Detailed Problem Description:
Typical, following months of trying to get a replacement remote control cable for my inspire 6. 6700 the 2 rear speakers on the set don't play sounds any more. I have done a clean XP install to ensure no driver corruption, but no difference. It's not the subwoofer as I have a spare, unused sub and that gives the same results.
I have also checked all cabling, mixer/volume settings and nothing unusual is showing.
Of course, my audigy 2 card is my guess as the culprit, I can't be positi've though. All other speakers operate perfectly, can even hear background hiss through the rear-left and rear-right speakers which won't play sounds/music/games or anything at all. But when I select "Creative Speaker Settings" to test the channels individually, they don't play a test sound here either.
Any help greatly appreciated.
Cheers,
Rob.
PS: Please remove the technical support advisor name when posting quote from the email.Message Edited by Jason-CL on 03-30-2005 06:7 AM

Hi qwerty,
Dun tink that creative customer support sucks cos I had been dealing with them in the past and I can say that their service are quite gd and fast. If you wanted a refund, I tink you need to contact the store that sells you the product. Dun tink creative will refund you though.

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Hi CryyCorr33
Sound like they did what is called an express replacment. What apple does is they put a hold on your Credit Card for the amount of the cord because they are sending you the cord first. Then, once you receive the new cord in about 2-3 days, you'll put the defective cord in the box and ship it back out and when they receieve the defective one, they'll be able to remove that hold from you card.
I believe the reason behind the hold on your card is incase you don't return your defective one to them so they can find out the cause of the issue.
An Apple Retail Store could swap them out for you in store incase you happen to be near one. This requires no hold.
Hope this helps

We have router 7609s,so we need to know,router RAM,so how it will get i have show tech-support configuration.can you tell me pls

how will get ram of router 7609s and 7206 ,can you tell whats bydefault RAM of both routers,please give me response ASAP.

Hello
Do you want to know how much RAM you have in 7600, Show version command can be use to find it
Cisco 7206VXR (NPE400) processor (revision A) with 245760K/16384K bytes of memory.
Above router has 245760K+16384K/1024 = 256MB of RAM.
Thanks
Kunal

Is there a "Safari Alert" phishing scam that asks you to call tech support at 844-877-7978

Is there a "Safari Alert" phishing scam that asks you to call tech support at 844-877-7978

Yes, it's a scam. Do not call any phone number.
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

How do I escalate a call when tech support lose intere

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