Very disappointed after 7 calls to Tech support!

I bought My Lenovo G560 on April 2011 and have since then had to call tech support 7 times, out of which in four of those occasions the tech support rep asked me to use the One Key recovery to solve the problem. When they checked my warranty, they had in file that it had expired. Luckily, I had my receipt. When I called back again, they asked me to do the recovery one more time. Seriously? You have in your system that a laptop had to be recovered four times and you still ask your client to hit the one key recovery again? Isn't that supposed to be your last resort?? I am so disappointed at this company!
I bought the Lenovo, because I thought that it had to be good with IBM behind it, but my experience with this laptop has been awful. The last time it stopped working, I was in the middle of a job, so I had to run to the store to buy another computer so that I could finish it. Now, I would just like to have this computer fixed or replaced. Can someone, please, do something about it?

Back in December I was told Lenovo would contact me to resolve this issue in a couple of days. I am still waiting for that contact. My computer is still not working properly.
I have invested more than 20 hours with CSR's by now and plenty more on my own, plus the many headaches that come from having your computer stop working in the middle of a task. This is a shame. I would certainly not recommend this product to anyone; not because the computer is bad (a lemon can come out of any company), but because Lenovo has done nothing about the issue and every rep just asks me to hit the recovery button. I am thinking that the problem lies in that the company does not give the power to the reps to really help the customers. Reps are just asked to be pleasant, but not given the power to really do what is right for customers (and ultimately the brand).
For the last time, will Lenovo be doing anything regarding this issue? It's been going on now for several months and still not one person has done anything about it. This computer is a lemon. We removed all programs and, as per the recommendation of several tech support reps, have hit the recovery button three times (thus erasing all programs and having to invest time in backups and reinstalls, etc). This computer is not even a year old. Still, all techs are very pleasant and nice as can be, but no one has taken responsibility for the issue and done what is necessary to fix the laptop

Similar Messages

I am unable to get netflix to work in safari after installing silverflight - 3rd tech support place today

After cancelling netflix due to this issue, I decided to try again since i wanted to watch a few things unavailable trhough other sources. After speaking with netflix tech support and making sure my system met requirements, following instructions, deinstalling, and many restarts, a few times, they refered me to Microspft tech support, followed online instructions, no change, called their tech suppoty line, followed same instructions again, and they reffered me here, or to call Apple. At this point, about to cancel account again, but figured since I am in a free period with netflix, I would give it a few days and see if I can find any suggestions.
Thanks!

does silverlight show as installed at http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx ?
you get sound & video at http://web.sldrm.video.msn.com/d1/sldrm.html ?
or what exactly doesn't work at Netflix & which browser(s) & OS version are you using ?

Can't install open office; youtube videos + green screen; using call HP Tech Support fails

Can't install open office; youtube videos are green screen (audio ok); using call HP Tech Support fails (no reason given)
1) Can't turn McAfee Livesafe off, and think it's what's keeping me from installing Open Office. It downloads but can't install.
2) At work on wireless guest, youtube looks fine. At home on ethernet through DISH satellite, it's green screen. This is not he case with my older HP laptop connected to the same ethernet cable.
3) Why is HP tech support rejecting me, after I type everything in? If I ca't use it, don't make it an option!!!! The forums were choice #2, so here I am ... make me proud ...
Thanks everyone!!!!

An alternative to OpenOffice would be KingsSoft Office, it performs better and still Free:
http://www.kingsoftstore.com/
McAfee products are problematic on some systems and suggest you uninstall it using their removal too then reboot:
http://service.mcafee.com/FAQDocument.aspx?id=TS101331
Build in Windows Defender should reactivate after the reinstall. As an antivirus product it is adequate as long as you practice safe surfing habits.
Windows key + X, select Command Prompt (Admin) and type: sfc /scannow
Let me know if it does not fix all or any corrupt system files.
Reboot and now try your Youtube.
I do not have an answer to what transpired between you and HP Support but only to say you should come here first.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

When to call HP Cloud Services and When to Call HP Tech Support.

There are different reasons to call the different numbers for HP, and you want to make sure you call the right number, so you don't get bounced around inside the system. It just speeds things up to know you called the right number.
Call HP Tech Support if:
You need help setting up your printer.
You need help connecting your printer to the wireless network.
You need help setting up scan to computer.
You need help setting up scan to email.
You need help setting up the fax feature.
You have a problem with print quality.
You have a problem with the printer hardware.
You have a problem with the printer software.
You have a problem with an ink cartridge.
You want to extend your warranty.
Call HP Cloud Services if:
You need help with ePrint.
You need help with AirPrint.
You need help printing from your mobile device (such as Android and iOS devices).
You need help connecting to the print apps.
You need help setting up eFax.
You need help with Instant Ink.
You can reach HP Tech Support in the US and Canada by calling 1-800-474-6836, international users click the link below.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
You can reah HP Cloud Services in the US and Canada by calling 1-855-785-2777. Web services is only supported in the US and Canada at this time.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
This question was solved.
View Solution.

Hope this helps.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Very very upset with Verizon service and tech support. Ready to cancell

I have been on the phone and live chat for over 10 hours with several different tech people. Each one says they have fixed the problem but to no avail. I am really really upset about this and would like to talk to some who can FIX the problems. I am ready to cancel Verizon all together.

My email was hacked. So I did live chat and they told me that I needed to change my password. So I did. When I went to sign on again it wouldn't let me. So I did live chat again they tried for about an hour via access to my computer, could not figure it out. Then I was told that Verizon is no longer going to associate with Yahoo that I need to just go thru Veizon. This person did not know how to do that so I called and talked to a Rich {edited for privacy} he tried to fix this again via access to my computer to no avail. He told me that he would have someone call me back the next night who could fix this. No one called me the next night. I called again I tried to get back with Rich but the person said I could not do that. So I began again explaining my situation, this person said that I would need to update my router, but of course it was going to cost me an additional $10.00 a month. So I ordered the new router. I was then transferred to James {edited for privacy} he transfered everything from my Yahoo account and was going to set it up under Verizon. He could not get the information transferred so he told me that someone would call me back the next night to help me. No one called me back. I received a phone message from Jack that he cancelled my Yahoo account but I couldn't understand what he was saying because he was cutting in and out. Called again and told the person that I was having trouble again and that I been having the same problem for awhile and wanted to talk to a supervisor. I was told that she would send me an "escalation email" and I would be able to get help right away. When I tried to download this email it takes me to Photo Shop??!!! Was then transferred to Dan. He told me that my files, contacts from Yahoo were gone. He tried via access to my computer and said there was no way to get my files back. He told me that this should not have been done like this. After about 3 hours on the phone with him he was able to get my files back but all my contacts were gone. I now have Verizon email but is not working properly. My phone is no longer connected to my computer all my notes are gone, etc. I was told my router would give me faster internet speed 75/75. My computer is slower now then it ever has been, just signes out in the middle of doing something. I did live chat again to question my internet speed and was given a link to check my speed. It came back as 47.48 dowload and 44.78 for uploading. When I questioned why it was not 75/75 he said something must be wrong.
I have ask several times for a person to come out and fix my computer but am told it must be fixed on the phone by tech support. I have tried several times and it is not working. I have been a customer for over 15 years and I have never had such poor customer support. I just want my computer back to the way it was before.

All Airport dropouts: CALL APPLE TECH SUPPORT NOW!!!

I am using an Airport card in my iMac to connect wirelessly to the internet. My wireless signal has been unreliable since I bought this computer in November. I've tried new router settings, upgrading firmware, even bought a new router. I have spent hours on the phone with Apple Technical Support, have taken my computer to two different Apple stores for diagnosis and repair and am on my second erase and re-install. I told my latest tech guy that this seemed like a pretty wide spread problem with all the messages on these boards, but, according to him, it's really only a tiny fraction of all of the business Apple does. I find it to be one of the most disruptive and infuriating glitches that I've experienced because there is no good fix for it and because Apple clearly doesn't care to figure out what the problem is. I was even the one that suggested to my tech guy that I send him my log to try and see where the problem lies. Why has no one ever looked at my log! Yesterday's tech guy finally agreed to replace my computer. I'm not sure I want one. My eMac still works fine. Maybe I'll just sell the new one. Anyone want a new in box 20" iMac?

I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around.

How do I escalate a call when tech support lose intere

-----Original Message-----
From:
Sent: 24 March 2005 7:6
To: 'CLE Customer Support'
Subject: FW: How long do you expect me to wait for a reply?
Do I have to go to trading standards to get you to honour this warranty? This is a disgrace - sort it out. This is extremely poor customer service and a breach of your warranty.
-----Original Message-----
From:
Sent: 22 March 2005 08:5
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
How do I escalate this call? I have a card that is not working under warranty and you seem unwilling to answer my mails any more. I hate to be the bearer of bad news but you have to. This card must be fixed or replaced, and it would be nice if that happened sooner rather than later. Why am I doing all the chasing by the way, you're a big enough supplier to get this sort of thing right, aren't you?
Rob.
-----Original Message-----
From:
Sent: 7 March 2005 08:40
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Hello, it's me again, not heard from you for 5 days. Are you planning to reply? You have obligations of warranty which you are summarily failing to carry out here. Please sort this out!
Rob.
-----Original Message-----
From:
Sent: 3 March 2005 7:28
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Situation changed. Having restored settings to previous state after doing all the below, about a day later I now have no sound at all for no reason whatsoever. I have rebooted, re-checked all connections etc etc, sound has just disappeared in the middle of the day without changing anything. It was fine this morning and now it's completely silent and PC's been on all day. This card is definitely dead, what else would do that?!?!
Cheers,
Rob.
-----Original Message-----
From:
Sent: 2 March 2005 6:03
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Hi,
OK, I can't test on another PC as I don't have access to one, and I really dohope this is the last set of tests incidentally. It worked, then it stopped one day. A complete reformat and clean driver install didn't fix it. Re-seating the card didn't fix it. Seems pretty straight forward to me the card has failed, and I do need it replacing.
I have however done everything else below as requested. If I select CMSS, I get no output for rear-left/rear-right using channel test. If I select CMSS2, I get output from the front speakers for rear-left/rear-right channels, but nothing from the rear.
If I configure to 5. and enable CMSS I get output from jacks and 3 (orange & green)of the soundcard in the left headphone earpiece.
Hear from you soon,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 2 March 2005 03:7
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Dear Rob
Thanks for your reply
Please test the soundcard on another PC(With different motherboard) Ensure onboard soundcard is disabled.
Run creative diagnostic test, any problems?
Go to device manager, is there any problem with soundcard?
Configure the speaker setting as 5..
Please enable CMSS and play MP3.
Use a earphone and connect to line-out of soundcard.
Any sound?
Now please try on line-out3, any sound?
Please verify the correct jacks you are connecting..
CMSS is an option that allows you to play your audio to all 5. speakers even if you are not playing a true 5. encoded audio file. For example, if the sound is a stereo sound, it will duplicate the front channels, and send them to the rear channels. Then it will mix the left and right signals to create a center channel. Turning CMSS on basically simulates
5. audio.
TO TURN ON CMSS IN Mediasource
. Open MediaSource (Start, All Programs, Creative, Creative MediaSource, Creative MediaSource Organizer).
2. There should be an EAX button underneath the Record button at the bottom of the screen, towards the left. Beside this button, there should be a small ellipsis button (. . .) that you can press. Click on this.
3. Go to the CMSS 3D tab and check the box next to "Enable CMSS 3D"
4. Place a dot next to either CMSS or CMSS2. Whichever sounds better to you.
It is important to remember that if you do wish to play a 5. encoded file, you will need to turn CMSS off. Otherwise you might not receive each discreet channel.
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
Hi,
Tried all that and still no joy unfortunately. Everything ok except output from rear-left and rear-right.
Always disable onboard sound nad have just reformatted XP and reinatalled with drivers from creative website, so I know installation is not corrupt and up-to-date. I also had this problem before re-installation of XP, so suspect hardware rather than software failure.
Have removed all traces of card/drivers and tried again and moved PCI slots with same results.
Cheers,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 0 March 2005 03:37
Subject: RE: CLE - Technical Support Request (KMM5590925I2452L0KM)
Dear Rob
Thanks for your reply
Rear center is fine in speaker test...
Anyway if you have test the speaker with another device and no issue for rear channels, there is no problem with speaker system now...
Please insert the soundcard on another PCI slot, and make sure it is firmly inserted. Please disable any onboard sound card if available through BIOS.
Go to Control Panel, Add Remove Programs and un-install all listings related to your audio card. Do not restart your computer when prompted so.
Go to Control Panel, and switch to Classic View. Click System, Hardware tab, Device Manager button and delete all sound cards entries in Sound, Video and Game Controllers as well as any previous sound card entries from the Device Manager.
Reboot the computer and cancel out of any driver installation if you are prompted. Insert the Creative Sound Blaster installation CD into your CD-ROM dri've. Exit from the installation wizard if it autoruns.
Click Start, Run and then Browse. Browse to Z:\Audio\Drivers\CTZAPXX.EXE, where Z represents the CD Rom Dri've.
Choose YES if you receive a prompt "Overwrite existing shared creative audio driver files?"
Select Driver un-installation for WDM drivers and click OK.
When prompted to restart, say No.
Click Start, Run, type MSCONFIG and press Enter.
Check the box next to Selecti've Startup and deselect Load Startup Items.
Select the SERVICES tab and select Hide All Microsoft Services.
Uncheck all results and click OK.
Browse to the C:\Temp folder and C:\Windows\TEMP (if it exists) - all files and folders in the temp folder need to be either deleted or moved to a new folder.
Browse to Program Files, Creative and delete the Sound Blaster Folder - if you get a file that won't delete, right click on the file, click Properties and clear all the attributes. The file should then be able to be deleted.
Empty the Recycle Bin, and reboot the computer.
If you wish to reinstall your software & drivers, do this now. For more information on how to install your product, please visit the Product Guide page for installation instructions. Otherwise, go to the next step.
Click on Start, Run. Type MSCONFIG and press Enter.
Select Normal Startup, and press the OK button.
Reboot the computer
Run creative diagnostic test, any problems?
Configure the speaker setting as 5.
TEST CARD WITH HEADPHONES
. Run speaker test
2. Plug headphones into the front out jack 3. Click on the speaker test button 4. In the headphones you should hear a voice for front left, and front right.
5. Plug headphones into the rear out jack 6. Click on the speaker test button 7. In the headphones you should hear a voice for rear left and rear right.
8. Do you hear sound from each channel?
Any sound from rear channels?
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
Hi,
I have done the below, and get output via a walkman connected directly to the sub on both front and rear speakers no problems at all.
I have reconnected the cables from the sound card, run channel test again in speaker settings, and still get no output from rear-left and rear-right.
I should have mentioned before that rear-centre is fine.
Any further help will be greatly appreciated.
Cheers,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 09 March 2005 08:40
Subject: Re: CLE - Technical Support Request (KMM557969I2452L0KM)
Dear Rob
Thanks for contacting Creative Technical Support.
Please use an external cd player and connect to the front input on the subwoofer.
Play the CD, any sound?
Now try on the rear input.
Play the CD, any sound from the speakers?
Now please connect back the speakers to the PC.
Ensure you have connected properly.
Ensure you have configure 6. speaker setting, run a speaker test.
Any sound from rear channel?
Ensure the balance control is configure properly as well
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
=======================
Subject: CLE - Technical Support Request
Name:
E-mail Address:
Self Description:
ID(3) Advanced PC User
Country: United Kingdom
Support Inquiry: ID(3) My Creative hardware stopped functioning correctly
Product: Sound Blaster? Audigy? 2
Purchase Date: 4/3/2004
Serial Number:
Operating System: Windows XP
Creative Model Number: SB0240
Computer Brand/Model: self built
Processor/CPU: Athlon 3200+
Memory: 2xgb DDR400 Dimms
BIOS Type/Revision: Phoenix - rev 008
System Board/Chipset: ASUS A7N8X Deluxe rev2.0
Detailed Problem Description:
Typical, following months of trying to get a replacement remote control cable for my inspire 6. 6700 the 2 rear speakers on the set don't play sounds any more. I have done a clean XP install to ensure no driver corruption, but no difference. It's not the subwoofer as I have a spare, unused sub and that gives the same results.
I have also checked all cabling, mixer/volume settings and nothing unusual is showing.
Of course, my audigy 2 card is my guess as the culprit, I can't be positi've though. All other speakers operate perfectly, can even hear background hiss through the rear-left and rear-right speakers which won't play sounds/music/games or anything at all. But when I select "Creative Speaker Settings" to test the channels individually, they don't play a test sound here either.
Any help greatly appreciated.
Cheers,
Rob.
PS: Please remove the technical support advisor name when posting quote from the email.Message Edited by Jason-CL on 03-30-2005 06:7 AM

Hi qwerty,
Dun tink that creative customer support sucks cos I had been dealing with them in the past and I can say that their service are quite gd and fast. If you wanted a refund, I tink you need to contact the store that sells you the product. Dun tink creative will refund you though.

I called apple tech support cause my iphone 5 charger just stopped working. Aplle tech support said they can send me a new charger but why do they need credit card information if i have only had the the charger for 2 months and i have 1 year warranty?

I called apple support because my iphone 5 charger stopped working and they said they would send me a new charger but why do they need credit card information if every apple product has 1 year warranty?

Hi CryyCorr33
Sound like they did what is called an express replacment. What apple does is they put a hold on your Credit Card for the amount of the cord because they are sending you the cord first. Then, once you receive the new cord in about 2-3 days, you'll put the defective cord in the box and ship it back out and when they receieve the defective one, they'll be able to remove that hold from you card.
I believe the reason behind the hold on your card is incase you don't return your defective one to them so they can find out the cause of the issue.
An Apple Retail Store could swap them out for you in store incase you happen to be near one. This requires no hold.
Hope this helps

Very Disappointed in Verizon Tech Support re: iPhone Visual Voicemail

I receive a new iPhone 4S with no voicemail capabilities. I take it into the Verizon store and they are nice enough to call tech support with me and do a restore and all of that. Tech support says my phone is "a lemon" and I have to go into Apple and get a new one and that they would give me one for free, no big deal. Okay, no big deal.
So I go into Apple and get a new phone, but it's *not* free. It's $162. Fine. I need voicemail. No big deal (this time with gritted teeth).
I pay the $162 and get the new phone and activate it. Still no voicemail!
So the Apple genius calls Verizon Tech Support. Nobody knows what's going on. We work our way up the chain and finally get someone who fixes the problem which is an issue with Verizon's network.
So I'm out $162. I have a new phone I did not need and I wasted about 2 hours solving an issue that took less than 2 minutes to actually fix.
I realize that everyone is human. I'm trying to decide whether to let it go or to pursue some some of compensation. I'm guessing that's futile as I have no record of anything.
To make this more useful than just a kvetch: VISUAL VOICEMAIL is a NETWORK ISSUE with Verizon and has absolutely nothing to do with the device itself. Just in case you find yourself with the same problem.
And out of curiosity, has anyone else had this problem?

It's NOT Verizon.... You are talking about the iPhone which runs a different system than what Verizon offers for Android and other devices. You need to contact Apple to fix your issue. Apple uses their own servers for their iPhones which are owned, run, and maintained by them. They offer the service for "free" to get people locked into their ecosystem.

Very Disappointing With BT Lack Of Support !!!

Hello Everyone
I would like to know how long a reported line fault takes BT to send out an engineer? As at the present time i have no dialling tone on my phone line to which i have now been unable to use my phone for over 14 days. As my phone connection is not working properly this is also restricting my broadband (ADSL 2 Up To 24mb ) Connection down to just 23kb/s which it now struggles to load most webpages. This is the third time i have had my phone line go dead in the last 24 months but have never waited this long for an engineer to come out !! I'm very disappointed with BT Lack Of Customer Support !! And i have already contacted your support team through your online email service as i'm unable to make any phone calls (Including 999 Emergency Calls If Needed) due to the problem. And so far nothing has been done by BT to solve this problem !!

Thank you for your reply. My connection is so bad i'm unable to get the webpage of your link to load so i cannot use the page to submit the problem !! It has taken me a number of days just to get this page to load & i supposed to be on super fast ADSL 2 this is a joke i'm not even getting the old 56k dial up speed !! My phone has today just reconnected it'self with a dialing tone It is now extremely crackly you can bearly hear the person that calls which states BT has done nothing to fix the fault again I have already contacted them 3 times already I will try phoning them again tomorrow & this will be there last chance before i either close the account & go with a mobile phone service package or transfer my BT account to a different phone provider to see if someone else out there in the UK can actually send out an engineer to fix the fault !! I have never recieved such poor service ever before so if i have no choice but to leave BT then i will NEVER return in the future !!

Is there a "Safari Alert" phishing scam that asks you to call tech support at 844-877-7978

Is there a "Safari Alert" phishing scam that asks you to call tech support at 844-877-7978

Yes, it's a scam. Do not call any phone number.
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

Frustrated - Multiple issues with Fios TV/DVR - need advice on dealing with tech support

I have been a Verizon Fios customer since Feb. 20th (all of two and a half weeks). I signed up for my bundle on-line around 11am on the 20th, and had a technician out for install within a few hours on the SAME day. I thought that was impressive - and I was looking forward to having a more reliable and fast internet connection than I had been experiencing with Brighthouse.
The technician who installed was very friendly, and although he had some issues (apparently, there was a Verizon box in this house before us, but someone ripped it off the wall, so they had to run new wire all the way out to the street) the install went pretty quickly and smoothly.
The first few days went along without a problem, and the internet was great. Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great. I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue. We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
On Sunday the 26th, our real issues started. The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound. We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR. We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore. He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday. My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning. The technician told us that he would transfer us to the billing department because we could probably just cancel the service. We were both dumbfounded. Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude. We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel. While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked. And the DVR worked. We assumed that maybe something the tech support guy did had worked after all. Well, it worked until the next morning. We had error messages saying we had no DVR. A reboot of the box worked again. After work, in the evening, it turned out that scheduled shows didn't record. So, we called tech support again and asked for our new box. We were told we'd have it by Thursday.
New box arrived Thursday and we set it up that evening. Went through trying to get all of our recordings set up again and finally sat down to watch tv. I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code. Pressed B, went through the steps and the channel came back. Then, proceeded on to HBO, also part of our subscription - and we received the same error. We pressed B and this time going through the steps did NOT correct - so we called tech support. After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem. So, while we were waiting for billing to come on the line, we started flipping channels again. Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels. When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support. She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring. He scheduled an appointment for us for Friday. That call took over 2 hours.
On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes. He removed some of the splitters and apparently streamlined some of the wiring. We still had the original box and the new box. He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again. And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel. A reboot will work and restore function - for a while. However - scheduled shows aren't recording - or record for 7 seconds and stop. Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc. This has been going on since a few hours after the technician left Friday evening. And, I have to say - when the tech left Friday - everhything seemed fine. He had tested the signal strength - seemed completely thorough and was very nice. I don't think he could have known, at that time, that the problem wasn't fixed.
We have not called back to tech support yet. We're busy with our work and our lives and we're also frustrated. I know it will take another several hours and don't have much faith that there is any resolution. It seems to me that we probably need the whole house completely rewired - brand new - start over. I'm thinking there's a bad wire in there somewhere.
This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show). So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind) It started to play and was going along just fine, till I received a CableCARD (tm) Pairing Information is not available message. I tried the auto fix in the menu, rebooted, etc. It worked for a few minutes, then stopped again. At one point, I got an error saying the set top box lost video due to a network connection failure. Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature. It filled in all the information, as I'd seen it do before - except when it got to the package description. This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc. Huh??? Really???
So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change? Do I get on the phone with someone at tech support for another few hours? Are they going to send yet another box? Are they going to come re-wire the whole house? Is it worth it? This is really ridiculous. Do I cancel and go back to Brighthouse with my tail between my legs? At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR. When I clicked on manage my DVR, it just says Bad Gateway. Not a great start to our relationship, Verizon.
I really need some advice. Should I stay or should I go? And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this? And, what is "this" anyway? Bad box, bad wiring?
Any help would be greatly appreciated.

Replied to private message with all information including name, address, phone number and account number. Thank you.

The worst Tech support of any company - EVER

I have posted 4 responses on a ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:25pm EST and no one has called me on this ticket as I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company only wants the initial sale then could care less about your customers after the sale!
Case #0185050991
Updated
Thursday, January 23, 2014 12:33:46 PM PST
Opened
Tuesday, January 7, 2014 5:29:52 AM PST
Status
Open - Pending Adobe Response
Product
Creative Cloud Indiv 1.0
Support contract
Adobe Support Program
Subject
indesign cc crash issue
Notes & responses
Notes from Customer
Thursday, January 23, 2014 12:33:46 PM PST
I have posted 4 responses on this ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:30pm EST and no one has called me on this ticket as
I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company
only wants the initial sale then could care less about your customers after the sale!
3 weeks after my initial call and still no help on a resolution to my Adobe errors=pathetic
Notes from Customer
Thursday, January 23, 2014 5:17:37 AM PST
Once again please learn how to read my previous responses. Your department keeps calling me at the incorrect date and time. I have r
esponded 3 times already in this ticket to call me @ 2:30 pm Est on 1-23-14 and no one seems to be able to read as they keep asking
me to give a call back data and time.
Here goes for the 4th time - Please call ME @ 330 -255-2432 on 1-23-14 @ 2:30 pm EST
I don't know how I can be clearer on the date and time. Hopefully someone will be able to understand 1-23-14 @ 2:30PM EST 330-255-24
32
Notes to Customer
Wednesday, January 22, 2014 4:17:17 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 330-255-2432 but you were not available. So please get back to us or if you would like us to give you
a call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.
com as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Wednesday, January 22, 2014 4:17:17 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes from Customer
Friday, January 17, 2014 1:48:04 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes to Customer
Friday, January 17, 2014 1:40:28 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a
call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Thursday, January 16, 2014 9:13:29 AM PST
Your technical support is terrible!
I have been waiting on hold now for over 40 minutes
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
I can't spend my whole day waiting on non existant support. Your company really needs to hire more techs as the wait times are unacc
eptable!
Notes to Customer
Tuesday, January 14, 2014 7:51:57 AM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991. We would be happy to
assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a c
all as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Tuesday, January 7, 2014 6:28:30 AM PST
server:windows server
desktop client: windows 7 service pack 1 64 bit machine
9.1x64
admin rights
na
active directory
windows client
app crashes on open
adobe indesign cc has stopped working
a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
have to crtl-alt del to task manager to stop program
software is loaded locally on the laptop from the creative cloud
starting rogram amkes the software crash within 20 seconds or less
Notes to Customer
Tuesday, January 7, 2014 5:29:52 AM PST
Hi
Please provide the following information so that we can do the further trouble shooting :
-- Server OS type and version (including service packs) - Linux, Solaris, Windows etc.
-- Desktop client OS type and version(s)
-- InDesign or InCopy product version and language
-- User rights level on client (User, Power User Administrator)
-- Network protocol to Mount/Access the server volume from a client desktop computer
-- Type of network protocol being used (SMB, Active Directory, Novell, etc.)
-- Does the problem affect Mac & Windows clients?
-- Problem Statement (i.e. "When I do X with Y, Z happens") including exact wording of any error messages received
-- Steps to reproduce the problem would be very helpful, and other relevant details
Regards
Adobe support

Hi,
I apologize for the unpleasant experiences with our Tech Support.
It seems you have InDesign related issue so I am moving your posting to InDesign form from PDF Pack forum.
Thank you.
Hisami

CD/DVD will not boot up for P855-S5200 Toshiba Satellite laptop - Rude Tech Support

Hello. Has anyone else tried changing the boot device order on this computer, only to find that their laptop boots right up to Win 7? I pressed F12 just like it states in the manual (and then pressed F2 to enter setup). I changed the boot order so that the CD/DVD boots first and even went as far as to have the HDD boot last. I saved changes and rebooted. To no avail, it still boots right up to Win 7. So I called Toshiba tech support for assistance. The tech support(less) rep was real quizzical wanting to know why I wanted to boot from my CD/DVD. There are different programs that I have on CD that boot directly before the OS (for example, I like change things up a bit and run Linux once in a while). For some reason this guy didn't like that I wanted to boot off my CD/DVD from my laptop. Frankly, he didn't buy the computer and it doesn't matter what or why I want to boot from a CD/DVD. It's a brand new computer that does not function properly. I called Toshiba Tech support to fix a flaw in the computer that was sold to me. Anyway, I was trying to explain but he kept cutting me off and was very rude. He told me that since I have followed procedure in the manual correctly, that I'd have to go to Toshiba's Advanced Technical Support for a fee. REALLY?! One of the simplest procedures that I have performed on every box I have ever owned, and this guy didn't have a clue to make it happen on a new machine. Instead offering any more explanation than Advanced Technical Support, that rep just hung up on me. Evidently his tech support training consisted of trying to squeeze more money out of the consumer after the purchase. Swing and a miss Toshiba. So, if anyone has had similar issue with not being able to boot directly off CD/DVD (especially if there's a work around) I'd really appreciate it. If not I'll probably go to Best Buy and they can keep this Toshiba. Thanks.

C.B., You assumed correctly as I did use F5/F6 to move the devices up/down until my CD/DVD was at the top. I tried going in and using HWSetup. As soon as I ran HWSetup - it just confirmed that my earlier selection was already present (CD/DVD in first position). I also tried pressing C as you suggested but that did not work either.
I appreciate your input. I have one more shot at Best Buy to see if the Geeks can solve this dilemma (which I doubt). I may just throw up a video on YouTube to show the BIOS failure of this system.
It's too bad, I used to love Toshiba until this incident. I have a Toshiba laptop from 2004 that is still kicking (and it does boot from CD/DVD). I have even spilled a 1 gallon jug of water all over it - and it came back to life after it dried. I don't know if all P855-S5200s are like this or if I just got a POS. That coupled with the fact that I had deal with that less than knowledgeable and extremely rude tech support rep. Because of the those factors, I will take my computing dollars elsewhere.
Hey Toshiba....are you paying attention??

An infuriating exchange with tech support

Since Verizon seems to have no higher tier than this to register concerns about service, I'll air my grievance here.
I few days ago, I began to have trouble logging in to servers hosted by a well known web hosting company. I've been logging in to these servers several times a week for more than a year. I figured that the problem was at the server end, so rather than calling the web host tech support, I just went about my other business, figuring that they'd probably notice something askew and fix it within a day or so. But, on the following day, I had the same problem.
I did all the usual stuff at my end, as in trying a different browser, clearing the caches on both browsers, trying a different computer and yet another browser, powering everything down and reseating all the cabling connections... all the usual things. Occasionally, I was able to log on for a few minutes, then the connection would time out or I'd get a "can't find server" error message as I would move from one task to another.
I checked with some team members that work on that web site with me (not Verizon customers), and none of them was experiencing the kinds of difficulty I was having (and yes, we all use the same login credentials). I called the web host and they said they were not aware of any problem at their end. After a fairly thorough discussion of the problem, they said it sounded like a problem with my isp. That would be Verizon.
Ok, so I call Verizon tech support, and I get this very nice gentleman who tried to help me. We went over the whole history of the problem, and even got the web host tech on a conference call. No joy. This goes on for a couple of hours, and as we all know, at a certain point you're actually going backwards in terms of troubleshooting. We reached that point. But that's not the infuriating part.
Things started to unravel when our attempt to create a new network connection failed. Lost my original network connection in the process, too, which gave me some consternation, but I managed to get it back after a few mumbled curses. On hold for awhile, and then the nice gentleman comes back and starts to talk about the fact that I'm running an airport extreme as a router for some of my equipment. It's actually a redundancy but it's definitely not the problem, since the machine I normally run doesn't even use that particular network connection. I'm a little frazzled at this point and do not appreciate this detour.
My time is not entirely without value, and during this troubleshooting session I received an email message from a client that needed me to address a task for them immediately. I told the nice Verizon gentleman that we didn't seem to be making any progress, I had work that needed to be done rather urgently, and asked if we could take a breather for awhile and attack the problem later with a fresh outlook. He asked me to hold while he spoke to his supervisor. Ok, I go on hold again.
After a few minutes he comes back and starts talking about my terms of service not allowing me to run an exchange server... which has nothing to do with me, and nothing to do with my problem. I find it troubling that after being on the phone with this gentleman for more than 2 hours, he comes up with something completely irrelevent to talk about, but you know when they start referring to your terms of service, they're trying to absolve themselves of responsibility. He might have had better luck if he'd said the terms of service did not guarantee access to a particular web site or service. It does in fact say that, but you know they only bring that up when they have no clue how to solve your issue, and they're done trying to help you.
That infuriated me. If you can't help me, fine fine fine, but don't keep me on the phone for 2 hours, doing increasingly absurd tasks, and then have some supervisor (whose name is purported to be {edited for privacy} Jimenez, and this call center is ostensibly based in Costa Rica) go rooting through the TOS to find an excuse not to deal with it any more.
I told him the nice gentleman that I know he tried to help me but that we'd run out of road, and that although that was frustrating, I wouldn't have been so annoyed if Mr. Jimenez (if that is indeed his name) hadn't suggested that TOS gambit... which wasn't even the correct TOS gambit.
So I'm now back at square one, and seriously considering other options for an isp. I'll continue to look for answers at this end, but I can't really use a service that can't establish and/or maintain a connection to a very common web hosting service (it's a top-of-the-line company, not Fred's super discount web sites or anything) that I need to access on a near daily basis. What I really don't understand is, what's changed in the last few days? Nothing has changed at my place.
Thanks for the opportunity to vent. I'm now going to look for an address for Verizon Corporate... sometimes they can goose people to find solutions to intransigent problems when no one else can. If anybody has the least clue of what this problem might be, please respond. And wish me luck!

Hi prudy250,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Very disappointed after 7 calls to Tech support!

Similar Messages

Maybe you are looking for