How do I fully reset my Nano 2 so I can sell it

After purchasing a touch 4g, Im ready to sell my nano 2g. i have removed the music, but how do i wipe the user info so i can sell it and the purchaser can set it up new for themselves. as of now, the serial number is attached to my account

Instructions are in the user manual - iPod Manuals

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HT201272 I forgot my ipad password and now it says to connect to itunes and i did and its not showing me how to get back in my ipad or restarting it. how do i restart~reset my ipad so i can log into it again. thanks so much Krisha

Help me restart my ipad its says connect to itunes and then i have no idea what to do, nothing is changing on my ipad.

Follow the instructions on this page : http://support.apple.com/kb/HT1212 - they should let you reset your iPad and you can then restore/resync your content to it

HT5312 No matter how many times I reset my password, I still can't access my account. PLEASE HELP. :(

I had to make this new Apple ID because I can't access my old one.
I forgot my password to my original Apple ID so I followed all the instructions on iforgot.apple.com
After I got the email confirmation saying that my password was successfully reset, I tried out my new password but it kept saying 'Your AppleID or password was entered incorrectly.'
I did this numerous times before. I even tried to get help from Apple Support through email but no matter what I did, it was useless. Please, anybody, help, I'd still like to use my old Apple ID. Thanks.

I seen this many times, and in just about all cases, it's the user resetting a different AppleID than what's being used for the iTunes account.

Reset my nano and i can`t relaod the songs

I think that it thinks that they are still on it because it won`t automatically reload

By "reload", do you mean that you haven't been able to sync your songs to your iPod? If not, you need to be more clear about what you mean.
maz

How do I remove beta software and fully reset iPhone 4s?

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Use your developer credentials to log into the Developer's Forum where
you will find a solution.
Not a developer - contact the source for the unauthorized software you
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How I fixed my iTunes 7 / Nano 1.2 problem.

Like so many of you, I too lost the ability to connect my 4gb Nano to my iTunes when I upgraded to v7. Of course, Apple hasn't figured this out yet, but several here have.
Here is how I fixed mine. Once you connect the Nano (after the firmware upgrade), iTunes 7 reports it as corrupt and in need of a restore. The problem is that it won't. Try the following to fix the problem:
(note: this will reset your Nano entirely, and you WILL lose any music which is loaded on it. You will not lose whatever you have in iTunes).
1. Unplug the Nano USB cable and perform a reset on the Nano.
2. Restart your computer to ensure all services are running correctly.
3. Once restarted, open My Computer and plug in your Nano. Wait until it show's up as a disk drive (this can take several minutes).
4. Right-click on the drive which represents the Nano and wait again (up to several minutes) for the menu to pop up.
5. Select Format and (you guessed it) wait for the format utility to appear.
6. Make sure the File System is set to FAT32 then click Start. Do not click Quick Format. Wait some more (up to ten minutes. You'll see the progress bar move after a while).
7. Once finished, the Nano should now be recognized by iTunes. If it isn't, unplug it, wait a minute and replug it.
BTW, this retains the 1.2 firmware. I think the 1.2 firmware is incompatible with the data which written by previous versions. The format clears this data out.
As always, YMMV.
Good Luck,
Steve
HP Windows XP Pro P4 H/T

bump
I was having trouble seeing my Nano 2nd in iTunes and was afraid to do this step; but it works. My Nano was updated to version 1.1.1 and now everything seems to work perfectly. Keep in mind you will lose everything that is stored on your Nano when you format it.
Gateway 733mhz Windows XP

HT1320 I tried all the steps to reset my nano 6th generation and it still won't turn on. What do I do then?

I tried all the steps to reset my nano 6th generation and it still won't turn on. I've had this since February and just started having problems about a week ago after I charged it. Now I can sometimes get it to turn on but mostly it just stays off, I can't even reset it with it plugged in. I have noticed that it get really warm to the touch when it's plugged in and if I let it cool down I might have some luck but soon I have the same problems.

iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting - http://support.apple.com/kb/HT1430
iOS: Not responding or does not turn on - http://support.apple.com/kb/TS3281
iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device)
How to reset iPod - http://support.apple.com/kb/HT1320
http://www.apple.com/support/ipod/five_rs/
DFU mode: http://osxdaily.com/2010/12/04/ipad-dfu-mode/

Survey: how do you power off your nano?

This is basically a quick survey on how people normally power off their ipod nano.
i have a 2gb black nano and have noticed some problems with turning the nano off by "holding the pause button" as this seems to reset my clock to 12am when i turn the nano back on after awhile.
so currently i just hit pause and let it sit and the nano shuts itself off eventually. so far i have had no problems with this method.
has anyone seen problems with this method or the other one? thanks!

hi jeff,
yes i have reset the nano multiple times and have even restored it multiple times. i think maybe the problem i am seeing lies in holding the pause button to shut the unit down, perhaps I am pressing too hard. i notice when i power it on after a "hold" shutdown, sometimes the power surges (its a loud power-on sound) and thats when the 12:00am appears. All the other settings remain the same as I set it, just the RTC resets. This problem never happened with a "automatic" shutdown...
The reason for this survey is too see if anyone else has this problem and what the more "popular" way of shutting down the nano is.

How do I get the ipod nano 7th generation to only show the album artwork? the volume control, info bar and album artwork shows whenever a song is playing.

How do I get the ipod nano 7th generation to only show the album artwork? the volume control, info bar and album artwork shows whenever a song is playing.

Hi TheGuru146,
It sounds like the iPod isn't restoring correctly. Try putting the it into Disk Mode manually and then restoring the iPod again as described in the article linked below.
Putting iPod into Disk Mode
http://support.apple.com/kb/ht1363
iPod nano (7th generation)
Before placing the iPod into Disk Mode, verify that it has a charge.
Reset the device by pressing the Sleep and Home buttons simultaneously until the display shows the Apple logo. This should take about eight seconds.
When the Apple logo appears, press and hold the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
-Jason

HT1605 How do I get my ipod nano out of deep discharge?

How do I get my ipod nano out of deep discharge? I have stored it for over a year and it won't work without being plugged in

Hi pjlmserl,
Thanks for visiting Apple Support Communities.
I'd suggest resetting your iPod nano, and if the issue persists, restoring it:
How to reset iPod
http://support.apple.com/kb/HT1320
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Regards,
Jeremy

Factory Reset Old Nano On PC (Was Formatted On Mac)

I borrowed a friend's old Nano -- I believe it is a 2nd gen. (Long and skinny design and, I'm pretty sure, no video).
I used it with my Mac and my iTunes. And I must have done some sort of reset so that iPod worked on my Mac and played my music.
I returned the iPod to him and suggested he would need to restore / reformat / ... to make the iPod work with his iTunes on his PC. No suggestion of playing my songs or the stuff I would have loaded on the iPod. He wants a clean reset and wants to load his music from his iTunes on his PC.
He can't get it to work. The Nano is charged up but when he plugs it into his PC it doesn't show up.
I'm flying a bit blind here -- not sure what generation of Nano, what iTunes nor what version of Windows.
Any advice what I should suggest he do (or I should do the next time I'm at his computer)?
Would it do any good to do a factory reset using my Mac?
Can the Genius Bar people do the reset?
...Thanks

Yes. The Genius Bar can help you set it back to format it needs to be in.
Has your friend tried resetting the nano with it connected to his PC? To do this, press and hold both the Select and Menu buttons together long enough for the Apple logo to appear.
If you are up for the job, see this article for information on how to format the iPod as FAT32 using Disk Utility on your Mac.
http://www.methodshop.com/gadgets/ipodsupport/erase/
B-rock

HP "Support" does not know how to perform "regionalization reset", now what?

I buy a dual voltage OfficeJet 4620 in Germany in Ferbruary 2013.
NOWHERE in the product literature does it mention the ink cartridges are regionalized (defeats the purpose of even manufacturing a 110-220v device! But I digress).
I move to Florida in June and yesterday my black ink begins to run out.
The printer needs the "regionalization reset" which can only be performed by HP support, as stated by their own webpage:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798
Another description of it here:
http://www.fixya.com/support/t156381-change_region_code_ink_cartridges
I call HP support, and waste over an hour and a half with a girl in the Phillipines until she finally tells me that I need a complete set of USA ink cartridges in order to perfom the procedure (which appears to be not true, you do not need them to reset the printer, but rather it appears you need them simply if you wish to print anything after the reset was performed if for no other reason but to verify that the reset was successful). She claims HP support will call me this morning at 11AM EST. They did not call.
I call HP "Support" at 1130 EST and go through the wickets with them again. This time the girl does not know what to do and is clearly completely unknowledgeable about the product, mush less how to troubleshoot it, and instead she is simply following a script. Another hour wasted. After being put on hold for the 4th or 5th time for 15 minutes, I simply hang up. (Realizing later that this is an intentional strategy.)
I call again. Now I am speaking to some guy in India. He does not know what he is doing either and tries to guide me through the support menu on the printer itself, but his script does not match the menu options on the printer. Back to the 15 minute intervals of hold broken up by him saying "one minute please sir while I verify some information". Another hour wasted, until I finally begin to realize that none of these people know what to do.
Still I call back and get another guy who leads me into the Support menu (press the return button 4 times to access this menu) . The he has me go to the Reports Menu and select the "print mech button tap" option, which prints out a 2 page "Printer Hardware" printout. He asks me to "give him the numbers on the document, but the document has all sorts of numbers on it from serial numbers to product numbers to other numbers with labels that are simply abbreviations. I ask him which numbers he needs from the two pages full of numbers, and back on hold I go for 20 minutes. He comes back and says "the long number, there should be a long number". Well the longest number on the document is the Serial number which I have already given during the initial information polling he did and so I ask him if he needs it again. Back on hold i go for another 20 minutes. Now the 15-20 minute hold cycle resumes, with him "checking something" and he will "be right back". Eventually he simply clicks over to see if I am still on the line and immediately puts me back on hold without saying anything. I put my phone on speaker and I wait him out, having already wasted an entire morning and half my afternoon.
Now this was the best part....HE BEGINS TO PRETEND LIKE HE IS HAVING MICROPHONE PROBLEMS AND CANNOT HEAR ME (yes I know, what does his microphone have to do with hearing me, I had the same thought). It is obvious he has simply either taken his headset off his head or moved the mic far away from his mouth and is pretending he can't hear me and that he will call me back and asks for my number. I ask him how is he going to hear me tell him my number (which by the way he already took at the beginning of the conversation) and he continues his ruse. So I hang up. It is obvious he doesnt know what to do and no one else there is going to help me.
Now I call back tonight around 930PM EST, and I get the Phillipines again. I go trough the whole polling phase with the girl and explain to her that I need the regionalization reset performed, and that all I need is to know which numbers of my printer to give to HP Support so that they can give me the code I need to reset this device. I politely tell her that I understand if she does not know what to do or understand what the procedure is and that I will not be angry with her if she is simply honest and tells me so, but that I want her to tell me if there is anyone there where she works who will definitely know how to do the reset, a supervisor or actual technical advisor, anybody. She is friendly and honest and says this is the frst time she has heard of this and she will ask what to do. Back on hold for 5 or 10 minutes. She claims she is looking in her "resources" for the way to do this. Nothing. I ask her to please stop and get her supervisor, she claims she is checking with her supervisor and that they are "checking the resources" for the procedure to reset regionalization. I foolishly think we are making progress.
After 20 minutes of her constantly telling me she is checking her resources, even after I have told her what the procedure entails and that all she needs to do is find the procedure and tell me which numbers it requires from the device itself in order to provide the reset code, I tell her to stop what she is doing and put her supervisor on the phone. She stalls. She says she is sorry but they have never heard of this procedure before and that she will schedule me a call-back for tomorrow. YEAH RIGHT. I ask her WHO is going to call me tomorrow? She replies that it will be them and that they will have the answer. I tell her that I already heard that from them the night before and I dont have another day to be wasted. I tell her to put her supervisor on the phone and I want the name of whoever is in charge of her office. She tries to ignore me and continues to ask for my phone number (which she already has). I press her for the name of who is in charge and she finally claims "Peter" is the supervisor. I tell her to put "Peter" on the phone. 10 minutes of hold and later a guy picks up the line, claims he is "Peter" and asks how I am doing. I politely say I am well and I ask him for his last name. He asks why I need his last name. i repeat my question, "What is your last name Peter?"..........his reply? "hello, sir? I am having trouble hearing you, can you hear me?" He begins to play with the microphone and puts me on hold. Each time he picks up and asks if I am there I immediately ask him for his last name, to which he resumes the ruse that he cannot hear me. I stay on the line. At this point it appears that HP must have some sort of policy where their "Support" personnel are not allowed to hang up the phone first, perhaps it is even tracked as a half-assed internal method of "Quality Assurance", and these people know it and this is why they will leave you on hold for ever and wait until you hang up. So, I wait Peter out for about 10 minutes, I am not on hold because there is no music, the microphone is simply muted. I tell him i know he is there and can hear me, and that i know he cannot hang up first, and then he promptly hangs up.
SO, my question....
NOW WHAT?
How does anything get escalated at HP when their overseas "Support" doesn't know what to do?
I live in Miami and there is a corporate headquarters there for HP Latin America. I am thinking of walking right into the lobby and finding someone with authority, but in all honesty I just want the d*** printer region reset so I can use these ink cartridges I already bought and opened.
Suggestions?

Hi,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
First, I am sorry to see your experience, however be aware that this forum is a peer-to-peer community and not a direct contact with HP.
To clarify, the product specification do list the ink cartridges regionalization, the specifications itself reffer to HP Suresupply to locate the ink cartridges for your region, as well as the following document which clearly state that information:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03239171&tmp_task=prodinfoCategory&cc=uk&dlc=en...
Firs be sure to have the latest software installed prior contacting HP support, which should be listed as 28
You may find that information listed in the following document (Check the How can I tell which driver version I have? section), if you have any older version be sure to uninstall it and install the latest software, as listed within the same document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
If you need, the latest software can be found below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108821-3&cc=uk&dlc=en&lc=en...
Next ensure you have any of the 564 ink cartridges, once the printer being reset it require all the 4 ink cartridges to work
Finally check the private messages I sent you prior contacting HP support , the envelope icon at the top-right part of that screen.
The ensure you use the correct contact details lease double chekc it below:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

I bought this iphon and its reset but it says i need the owners i cloud what do i do how do i just reset it

how do i connect toitunes and ret this iphone

You can't reset it. You will have to get the password from the previous owner or have them erase it and remove it from their account as explained here: http://support.apple.com/kb/TS4515. Otherwise you will not be able to use it.

How do you use new ipod nano with itunes 10.6.3?

How do you use new ipod nano with Itunes 10.6.3. I have MBP and it lists itunes 10.6.3 as most current version and won't let me install itunes 11

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How do i use iPod and Nano with external HD?

I just bought a Nano and i already owned an iPod. I have my iTunes library stored on an external LaCie drive. I've figured out how to sync the iPod to the drive, but can't figure out how to get my music onto the Nano. Can't find any kind of help in the manuals. . ..
I also can't figure out how to manage my music on the external drive. So i can't create playlists or do anything except in the Finder window. Should i install iTunes on the drive??
Can someone please take me through it step by step. I would also like to know how to keep a separate window for the iPod and the Nano.
thank you for your help.
Cat

Hi Cat,
From the first part of your post I get that you have iTunes working on your computer and you have your songs on an external drive. But do the songs from that external drive show up in iTunes? If you type apple-I (get info) on a song and look at the summary, does it list the external drive as the location of the songs? If so, I'm not sure why you can't manage your songs. Let me guess that your iTunes doesn't show the external drive at all.
If iTunes doesn't show the music from the external drive, then you should go to iTunes preferences advanced and uncheck Keep Organized and Copy files. Change the Music Location to the folder on your external drive. Then go to the folder on the external drive and drag that into iTunes so that it can catalog the files. You should then see all the song files in iTunes and you should be able to mess with playlists and such.
Now, plug in the Nano and set it to Manually update in Preferences. The Nano should show up in the Source column on the left. Grab the songs your want from your library and drag them to the Nano.
It could be too much or too little, or just the wrong stuff. But I hope this works for your situation...

How do I fully reset my Nano 2 so I can sell it

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