How do I remove flashback virus (FBI.Cybercrimes malware)?

How do I remove the flashback virus on OS X &
7.5?

What makes you think you have the Flashback? As far as I know, it is extinct, and it can't be picked up now. Besides that, it never affected anything iOS. Even if for some reason, you were infected, it won't do anything because the C&C servers to which infected machines were "slaved" are gone.
Not sure if this will run on your Mac, whatever OS you are running, but it can't hurt.
http://support.apple.com/kb/dl1517
http://support.apple.com/kb/dl1517

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My Internet company sent a notification saying I had a "BOT" virus on my computer and that they would shut my internet access down permanently! They given 48 hours to fix it. How can I remove this virus!?

My Internet company sent me a notification saying I had a "BOT" virus on my computer and that they would shut down my internet access. They given 28 hours to remove this virus. How Can I remove this thing!?

Flashback is only one possibility. See About the Flashback malware for information about it and how to get rid of it.
Unfortunately, these kinds of problems can happen for a variety of other reasons. There's very little malware that actually can cause a Mac to become part of a botnet. You could have an infected Windows PC on your network. (Perhaps because of a visitor or because you're using an open, unencrypted wireless network and have a "squatter.") Or it could be false positives.
If you do all the checks mentioned on my Flashback page and still can't find any infection, you need to lock down your wireless network (change the security to WPA2 with a strong password) and check out any Windows machines that are on your network.
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

How do I remove this virus?

So I just bought my macbook pro 3 days ago and I downloaded google chrome and suddenly there are a toooon of popups. like I have a dell and none of this happens on its browsers? I don't even have an adblock on that.
However in google chrome with adblock i still get popups and i get certain words with double underlines. i checked the extensions and plugins and i disabled and deleted everything yet nothing is helpng these popups.
safari is completely unusable since the popups occur at every click and then they restore safari to its homepage.
is there a way i can reboot the computer and wipe everything? will that get rid of the virus too since i dont have any files on the macbook that i would miss. i mean i would miss all the settings though but i dont care.
or is there a better solution?
by the way this is my first apple computer and i always thought macs were really good at guarding against viruses.

You may have installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

How do I remove "Adobe Flash Install Manager" malware

This morning when I started the Macbook Pro 13", OSX 10.9.5, a pop-up box came up asking me to enter my system password for the "completer" to make changes. I cancelled the box without giving my password. In the Apple support community for OSX 10.7 general opinion seems to be that it is caused by Genieo, but I don't find it or any related items in my computer. I think the culprit is "Adobe Flash Player Install Manager" in Applications-Utitlities. I must have downloaded it thinking it was a legit Adobe Flash update. If I try to trash it I get a pop-up saying Finder wants to make a change and asking for password. How can I remove this?

koromdon wrote:
Thank you for the reply. I've tried to follow Apple's instructions but I didn't find any of the files mentioned or listed there.
If you're having an app named "Completer" asking for your password, Genieo is definitely installed. If you didn't find anything, my guess would be that you were not looking in the right places. Go back and follow Apple's instructions more carefully. If those instructions are giving you trouble, use the AdwareMedic app that Kurt recommended. It will automatically find and remove all components of Genieo.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

How do I remove "interpol virus" from my iPad?

Hi in my ipad Air ios 8.0.0 when i visit some pages like "www.98ia.com" and "www.p30world.com" it redirect to a page named "police attention" or something like that and then a page appears full of "interpol logo" and then wants me to pay 100 pound and then my iPad turns off Automatically!!! i Test all of solutions like 1.turn javascrypt off 2.block cookies and pop-up 3.restart my iPad 4..... what shoul i do?!! somebody help me please, please,
if i should install an antyvirus tell me which antyvirus is suitable?!
formerly i excused because of my bad "English"

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

How do you remove a virus from your macbook?

Hello
I think I may have a virus on my computer. When I'm online random words on the page are hyperlinked to a website claiming I won an iPad 2. The website is "BESTPROMOTIONSDAILY.COM". There is another site but I forgot the name. I have not clicked on any of the words that are hyperlinked.
Is anyone else having the same problem? If so, can you help me remove this problem? I dont know much about Apple's virus protection. I had the computer for a while and never experienced any virus, bug, malware etc issues.
If you need more information please contact me. Thank you.

Thanks to all who answered and are trying to help me.
Here are some screen shots of what I'm talking about. I cleared out the cookies from Firefox, but do not know how to clear out the CACHE. As you can see its happening in all the webpages I open.

I accidentally got a virus on my iPhone and it may have gotten into the iCloud storage, how do I remove the virus OR how do I restore from a back-up that occurred before the virus infected the system?

When I was browsing on Safari on my iPhone, I accidentally got an advertisement where you could not close it out unless you clicked on its pop-up screen. So I clicked yes (Looking back, I should've turned off my iPhone then immediately closed out the ad before it could load), then I closed out immediately. But then things went haywire as the Siri automatically went off without me pressing for it, then the music on the iPod part of my iPhone played randomly and got crazy. So I tried resetting the entire settings and restored at a previous point, but I want to be 100% sure the virus is completely gone. I fear it may have infected the iCloud storage and if I cannot completely wipe out the virus without removing any data that was stored prior to the incident, I want to be able to know how to restore from an older session before the incident happened.
Can you please help me?

If things seem to be going haywire with your phone, it seems that it MAY be a software issue.
Now, that being said, that does not necessarily mean that it is a virus. Software issues do happen sometimes. It is probably just coincidence.
What you need to do is restore the device using iTunes. This will fix any software issues. After you have done this, you can restore from an iCloud backup.
iCloud does not back up the actual software, so no, the "virus" would not have gotten into the backups.
The link below provides steps on restoring your device using iTunes as well as how to restore from an iCloud backup.
http://support.apple.com/kb/ht1766
Don't worry! Everything should be back to normal if you follow these steps.

I have a ransomware virus on chrome browser that blocks use of browser How do I remove this virus. I scan with norton and shows no virus

I have a ransomware virus on chrome browser the blocks use of browser How do I disable virus?

It's likely the "FBI Moneypak browser hijack" which works by hijacking Javascript in the web browser so you can't escapte.
What you do is press command tab to get to the Finder, then from the Apple Menu select > Force Quit on Chrome.
Apple menu > System Preferences > General >
Uncheck “Restore windows when quitting and re-opening apps“
Apple Menu select > Shutdown, restart and don't start up Chrome.
Use Safari to find out how to disable loading of previous web pages in Chrome ( I don't use it )
Once Chrome loads, then Reset it's caches etc.
If you know the domain name of the malicious site, then feed it here
https://www.google.com/safebrowsing/report_badware/

How do I remove a virus from my mac book pro?

I think I have virus on my mac book pro. When I google Bank of America, it took me to the BofA results, I clidked on the link I normally use, typed in my password, and it took me to another google search page. I tried this several times, thinking maybe I clicked on the wrong link, which I knew I didn't, but just in case, and it keeps taking me to a google search page (not the normal google search engine page). How do I check for a virus and if one, remove it?
Thanks for your help!

First thing you should do is call BofA and suspend your online account and/or change your password.
The correct IP address for BofA is
171.161.148.173
If you paste this into your browser URL field (where it says "apple.com http//discussions.apple.com.... now) you will go directly to the BofA site, no poison in between from a lot of possible issues.
1: Google poisoned
2: DNS poisoned
3: Router DNS poisoned.
I doubt very much it's your Mac, not that I've playing favorite, it's because Mac's are very highly secure.
Once you have gone to the correct site by entering the IP address into your URL field and pressing enter, bookmark it and use that from now on.
Also you should see a HTTPS in the URL when you log in, that means you have a secure connection.

How do I remove a virus from my iMac?

My computer has a virus. I don't know what to do about it. MacKeeper was downloaded when I tried to update a Flash player. Now I'm having lots of problems and pop-ups. I trashed it and securely emptied the trash but I'm now getting messages that I have probably 2 viruses. I don't trust where this information is coming from and wonder how I can get rid of the viruses. I don't want to give anyone access to my computer to fix it online when I don't know who they are. Can I take it to an Apple Store or an Apple authorized dealer? Please help!

For Alan and Kurt,
Thank you so much for your help. What a relief. I used the link http://www.adwaremedic.com/index.php and it cleaned everything out in less than a minute. It had commandeered my Home Page, but I got that back now and so far no pop ups.
~~Margo

How do I remove a virus from my iPod touch???

I think I have a bot on my iPod touch… and I I need to know how to get rid of it A.S.A.P.!!! please please please help and FAST!!!

When your ISP tells you they have detected "bot" activity, that can mean many things. As John has indicated, it could mean that a Windows machine on your home network is infected with something. It could mean that a Mac on your home network is infected with something, although that is extremely unlikely at this point in time. (See my Mac Malware Guide.)
However, often, these alerts are triggered by no more than an attempt to access a known "bot" site or phishing site. A malicious JavaScript that a hacker sneaks into a legit website could be all that is required to trigger such a connection, and does not involve your machine being infected in any way.
Your iPod, or any other iOS devices you may have, is guaranteed at this time not to have any malware since you have not jailbroken it. You can scan all the other machines in your household with anti-virus software to set your mind at ease. I would recommend ClamXav for that purpose on the Macs.
You should also be sure that your wifi network is locked down with a password. If it's wide open, not only is that insecure, but someone could be "piggybacking" on your network who is infected.

How can I remove a virus from my iPhone? (wikipedia virus)

So I pulled up safari earlier and clicked on Wikipedia and then all of a sudden a **** virus appeared. Is anyone else experiencing this problem?

There is no known malware capable of infecting any iOS device, unless it has been jailbroken. So whatever's going on here, it's not malware.
What it sounds like is some kind of browser redirect. Is it possible that you tapped something besides Wikipedia inadvertently? Of did the Wikipedia page load, and then, without you touching anything, you got redirected to a p0rn site? If the latter, it's possible someone edited the Wikipedia page you were looking at to redirect to that site. What page was it?

How can I remove a virus on safari?

when I try to enter safari, I get a message that I may have picked up a virus and I should call a particular telephone number. I do not recognize the name of the company (it is not apple). Is there anything I can do? I have tried to trash the safari application and I am told that OS X requires safari. I installed Google Chrome so that I am able to use that as my search engine. Can anyone help?

Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.
(124986)

How do I remove the Conduit third-party malware

I'm beyond frustrated, my MacBook Pro has been hi-jacked by the Conduit third-party malware scam. All my browsers are effected with this malware causing them to be forced to use the conduit/bing search. I have spent hours trying to figure out how to remove it, but none of the solutions work. I have done the extensions/add-on removal etc., for all the browsers without any luck. If someone here has a solution or maleware removal software suggestion, I would be grateful as this is driving me nuts.

Easy way to remove it is as follows:
1. Go to Safari preferences>extensions then get extensions, and uninstall the conduit one
2. Open finder window, then click on your mac hd and search for conduit, this brought up a couple of files on my HD, which i then moved into the recycle bin. There'll be a plugin file which is no doubt the program.
I then reset safari and voila no more irritating popup ads. You will then need to empty recycle bin to dump the files, but they won't work once they are in the recycle bin.

My internet provider informed me my Mac has been infected with a Flashback virus. How do I remove it? I have Macbook OSX 10.5.8

My internet will be cut off in 48 hours unless I remove this virus. I got an e-mail saying I was infected with this flashback virus. I called Rogers to confirm that it wasn't a phishing e-mail and it is legitimate. The only thing they did was give me numbers to a paid technical support line, I'd prefer not to call and pay. I went online and found a tutorial for removing it using Terminal, which I tried and got the error messages which apparently means I'm not affected. Help! How do I remove this virus before my internet gets cut off?
I am operating a MAC OSX 10.5.8 software system on my macbook

Maybe
F-Secure's Flashback removal tool - http://www.f-secure.com/v-descs/trojan-downloader_osx_flashback_k.shtml - supposedly also works on OSX 10.5 and earlier.
Something you should consider is upgrading to Snow Leopard since then you (for at least a few more months) will still get security updates from Apple which would cover this issue.
Snow Leopard 10.6 Technical Requirements - http://support.apple.com/kb/SP575 - note by K Shaffer - http://discussions.apple.com/message/12921514 : "Some early Intel-based Macs can't use Snow Leopard 10.6 installers; of those, the Core Duo (not 2 duo) were suspect and had issues." - and a qualifier by "a brody" http://discussions.apple.com/message/13028822 : "I think that refers to the ones without at least 1 GB of RAM."
Macs and Software that will run with Snow Leopard (Mac OS X 10.6.x) - https://discussions.apple.com/docs/DOC-2455
A Mac OS X 10.6 Snow Leopard Application Compatibility List - http://snowleopard.wikidot.com/

How do I remove flashback virus (FBI.Cybercrimes malware)?

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