How do we contact a real person regarding billing errors?

How do we contact a real person regarding billing errors on our itunes account?

You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT201359 My kids have downloaded games easily now that my credit card is on file. How do I prevent this, and moreover how do I contact a real person regarding this?

    My kids have  downloaded games easily using my credit card number which is now on file.now updates are automatically
    being charged to my credit card.how do I remove my credit card number from the files?

    On your iPad you can set Settings > General > Restrictions > Require Password to 'Immediately', and you can also turn-off in-app purchases via the Reestrictions screen.
    You can contact iTunes support via email via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • QT still stuttering - How to talk with a real person at Apple about it

    Does anyone know how I can get a hold of someone at Apple ( like a real person to talk to )? I’m a PC guy and have never had this much trouble figuring out anything before. All I wanted to do was d’load a song - legally. I got ITUNES>made an account> looked up a song> and it played like crap ( stuttering ), So, I bought the song thinking I could put it on another machine and play it ( nope, not authorized ) So, I’m stuck with a .99 cent piece of crap. The amazing thing is THIS HAPPENED 6 MONTHS AGO. I have listen to hundreds of folks here grope around in the dark, some having success some not, without a peep from Apple. Is this how they operate? If it is, I’m sure not seeing why they have a such rapid fan base.
    Plan and simple – I need to talk to a live person NOW. I have been through the boards at nausea have tried everything posted ( and I do mean everything, more then once too ) and now I plan to get my .99 cents back because I don’t believe Apple is up to the task of fixing this customers problem.
    Dell Windows XP Pro Lynx One Audio
    Dell   Windows XP Pro   Lynx One Audio

    And the more generic link if you're not in the US:
    http://www.apple.com/support/contact/
    This page would have been easily found it you'd just clicked the Support tab at the top of any of these pages, and it has all the various ways Apple provides to contact them including support phone numbers.
    Regards.

  • How can I get a REAL person to ask a question about a movie rental?

    I rented a movie on 3/1 and it said "9 hours" to download...and yes I've a fast provider....have not watched the movie...sign on today and get a 'you have 4 hours left to watch your rental' notice.....I have to go to work! I can't watch it until tomorrow....
    How can I call/chat w/a real person to get this resolved......
    Thank you

    Apple - Support - iTunes - Contact Us
    Contact them like everyon else must do.

  • How to talk to a real person?

    Hello,
    I've looked on the contact us page a couple times, everything just redirects to more pages that do not seem to help. How do I call to talk to someone regarding billing? I recently merged my wife's plan with my previous family plan and was assured (with actual numbers displayed on a screen) that the billing would save us money. So far, it appears to cost us significantly more than the previous two plans we had (with two lines of unlimited data, to boot). Even if you discount the two unlimited plans to 2GiB of data, our new plan is only 6GiB combined, and approx. 30 dollars more than the previous separate plans.
    If this is not actually, cheaper, I'd like to know how to reverse the damage Verizon store sales personnel did to our accounts and get back to what we had. I feel extremely ****** off, and the fact that I cannot find a number to call customer service does not help in the slightest.

    Starting with your last statement,  you will not be able to switch her back to her old plan. It doesn't exist anymore. Also if this is your first bill after the switch it's gonna have prorated in advance charges and it's possible there will be a refund in her old account.
    As far as contacting VZW there's a big olé "contact us" button at the top of this screen....then in the middle right click on phobe, then account, and it shows you the number 8009220204. Dial and follow the prompts. Easy peasy.

  • How do I get in touch with a real person regarding my itune bills?

    I can get into my itunes "view account" but it just shows me a basic summary.  I need to know what aps cost what $.   I know they email me recipts, but some got deleted, or I never got them.   I call Apple and just get sent to the online support, FAQ's etc.  It's not giving me what I need.
    Peach Monkey

    There is no phone support for itunes.
    "Real" people answer the e-mail and express lane inquiries.
    Click Support , then click Contact Us.

  • Does anyone know how to contact a real person in iTunes support?

    I have had not luck with the email responses I have been getting in trying to fix error 5002 in over a week.

    Have you tried calling Technical Support?
    1-800-275-2273

  • How do I get a real person to handle my complaint???

    I currently have 4 lines with VerizonOn Saturday June 7, 2014, I placed an order through the Verizon website to upgrade the 5559 and 5551 lines under the Verizon Edge promotion.  Both phones I ordered were the Droid MAXX 16 GB Black.  
    On Tuesday June 10, 2014, FedEx delivered the phones to my husband’s office.  The phones were ordered separately and subsequently were shipped in separate boxes.  The phone for the 5551 line was order number (removed).  It was shipped in a 9x6x4 inch box with a preprinted FedEx label and arrived undamaged and in working condition.  The phone for the 5559 line was order number (removed).  It was shipped in a 12x12x10 inch box with a hand-written FedEx address label.
    The box was barely taped together on the bottom and had a one corner that was crushed in and another corner that was torn down the side.  Upon opening this package, it was discovered the contents of this order were severely damaged.  Photos of damage are below.
    View of box contents upon opening.
    Order paperwork crumpled and torn.  Verizon Edge return bag ripped.
    Front cover of paperwork folder that was torn in half.
    Black outer band of phone packaging ripped apart and found lying loose inside box.
    Bottom portion of phone packaging containing charger.  Packaging is crushed on one corner and along one side.  Packaging was separate from lid lying in box and no longer held phone when package was opened.
    Top of box lid for phone and charger found lying in packaging separate from the rest of the box.  Lid corners ripped and side of box crushed.
    Bottom corner of my brand new $500 phone delivered shattered.  Phone was lying in the box separated from the retail packaging with cracked screen.
    I called on Tuesday June 10, 2014 at 3:37 pm central to advise customer service that the package arrived damaged.  At this time, I had not yet been home to personally observe the damage.  I was advised to call back once I determined which line the phone was assigned to and an escalation ticket would be generated.  I was further advised that the escalation ticket would take up to 24 hours to be resolved and following that a new phone would be shipped overnight or that arrangements could possibly be made for me to pick up a replacement in store.  I was also advised that there would be no need for me to contact FedEx (Call Time 14:30 minutes)
    I called back in at 5:59 pm central once I arrived home to provide which line the phone was supposed to be assigned to.  After explaining the situation again, the representative went to start the escalation ticket but was having difficulty.  She put me on hold to contact technical support, and the call dropped shortly thereafter.  Representative did not call me back.  (Call Time 14:00 minutes)
    After waiting for a call back, I called customer service again at 6:23 pm central and was connected to a different representative.  After explaining the situation again, he stated he would handle the escalation ticket.  An escalation ticket number 167881 was finally created.  The representative explained to me that it could take 24-48 hours (twice as long as previously advised) for the escalation ticket to be resolved, but once it was resolved, someone with Verizon would contact me and advise how to proceed but that a new phone should be shipped to me at that point.  (Call Time 25:00 minutes)
    On June 12, 2014 at 2:51 pm central, I called customer service to check on the status of the escalation ticket and to see when I could expect my new phone to be shipped.  After explaining the situation again, the representative told me that management must have my ticket on their desk to call and that she couldn’t advise me of the status.  She stated there should be a return label in my Verizon account to print to ship the damaged phone back before my new phone would be shipped.  I advised that I had seen a return label in my account while looking for something else earlier in the day but that I was afraid it was for shipping the phone for the Edge trade-in.  The representative said she would have to check the tracking number and see which phone the label was supposed to be for.  While on hold, the call disconnected and no one called me back.  (Call Time 31:00 minutes)
    I decided to wait to call back until after the 48 hour mark for the escalation ticket in case someone with management whose desk it was supposedly on would happen to call me.  When they didn’t call within the time window give, I attempted to call back.  At 8:00 pm central, I called, held for over 9 minutes, and had the call drop.  I called back at 8:10, spent 2 minutes navigating the menu again, and had call drop.  I called back again at 8:12, spent approximately 10 minutes on hold, and was finally connected to a person so I could once again explain my situation.  While explaining the situation to her, my call once again dropped, but this representative at least called me back.  The call repeatedly dropped (5 additional times) but the representative did continue to keep calling me back (except for final time) while I attempted to explain the situation.  She originally advised that I would need to file a claim against my phone insurance which I stated I did not feel was the case since it arrived damaged.  She then proceeded to tell me she could see where the representative earlier in the day was working to fill out an order to have my new phone shipped overnight to me when the call with that representative dropped.  She then advised me that I would have to first ship the broken phone back before my other phone would even be shipped.  I advised her I didn’t have a problem returning the broken phone, but that I was tired of waiting for a replacement phone that I was originally told I would already have.  She then consulted with her support team and advised she would place an order to overnight me a new phone.  After working on the order for the better part of the hour phone call, she stated she was unable to finish the process since it was ordered on the Edge program.  While trying to obtain clarification as to why nothing I was being told by representatives matched actual actions and procedures, I was never able to get a straight answer other than she wasn’t responsible for the incorrect information and what she was telling me now was correct.  When the call dropped the last time at 9:13 pm central, I received an automated text message apologizing for the dropped call and stating the representative would call me back shortly, but never received another call.
    Today is Friday June 13, 2014.  I am utilizing the return label found underneath the order number on the My Verizon website.  The label provided to me was for United State Postal Service 1st Class Package. I will be calling again this evening to complain about the fact the label I was provided was for a non-priority service, and I again was left waiting even longer than expected after being led to believe throughout my conversations I would be sending it back through an expedited shipping manner as well.
    I am completely dissatisfied with my Verizon experience.  Now I am left having to decide whether or not to return the phone for the 5551 line, revert to my old phone on the line, and cancel my 3 available lines in November or be obligated to an additional 2 years of a service before I will even know if this issue is satisfactorily resolved.  It is a sad reflection on your company that customers are of such low priority that no one is responsible enough to return phone calls in the time frame given or even held accountable for the information and/or misinformation they provide.  I can guarantee I will NOT recommend anyone to Verizon or the Verizon Edge program.
    I am also enclosing copies of all the tracking paperwork from FedEx that would indicate Verizon damaged my phone prior to shipping and knowingly shipped it anyway! Unfortunately, I am the one who pays monetarily, with my time (almost 3 hours that I can account for), and my headaches while your company continues to give me the run around.
    Personal info removed as required by the Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

        @shellk159
    I am deeply sorry to hear about your experience with upgrading your device and for the service you received since this issue began!  I want you to know that we do value your time as well as your business and would love the opportunity to restore your confidence in our service.
    I would like to further investigate this issue and check the status of your ticket.  Please accept my "Follow" request, "Follow" me back and send me a Direct Message so that I can further assist.  Thank you for being a part of Verizon Wireless!
    AnthonyTa_VZW
    Follow us on Twitter @VZWSupport

  • How Do I Contact the REAL Nokia Company ..

    Please help, someone .. anyone !! I cannot get any help from Nokia USA because ... well, here is my story, and I am sorry if I chose the wrong forum. I am not quite sure where to post this.
    I will try to make this VERY LONG story, as short as possible.
    I sent my phone to Nokia [USA] for a repair on 1/5/2007 [just a few days after receiving it.] I couldn't find a reason why the phone was locking up and I couldn't find a solution to repair it .. Apparently I am not the only one that couldn't figure it out .. The repair center I sent the phone to couldn't either.
    On 2/2/2007, after dozens and dozens of repair status inquiries, many hours on the phone with Nokia USA, the EXECUTIVE SOLUTIONS DEPARTMENT tells me that Nokia Repair could NOT fix my phone. It is a hardware issue and repair has NO PARTS and NO REPLACEMENT phones ... WHAT ???
    The N93 is for sale on the Nokia USA website. Every once in a while the website reports it out of stock, but as of Friday when I get the news that there are no parts and no phones to fix or replace mine, I check the site and see they ARE IN STOCK - AND TAKING ORDERS FOR IMMEDIATE SHIPPING ...
    I ask that the EXECUTIVE SOLUTIONS TEAM get me one of those phones. NO CAN DO ... they say. AND, Nokia repair can not have the sales department's phones either. Why is this ???
    So today I did some investigating. Nokia Repair USA is NOT REALLY NOKIA REPAIR, it is some company called Palco. They are in Alabama and they cannot repair my phone because they have no parts and they cannot replace my phone [as stated in my warranty] because they have no phones. I talked to Palco today and the woman tells me that parts and phones have been on order for months and I guess since Palco does MUCH MORE than just repair phones for Nokia - the phones they receive from Nokia customers that they cannot fix for one reason or another are just tossed in a pile and forgotten. I guess it is not a big concern of theirs .. They just email Nokia USA and tell them - Sorry, we can't fix this phone. END OF STORY.
    Nokia Executive Solutions Department says - We will have to mail you a refund because we have NO WAY of replacing your phone. END OF STORY.
    Which leads me to believe, like I have for weeks now, that Nokia USA support, Nokia USA customer service and Nokia EXECUTIVE Solutions USA, are different companies contracted by Nokia to SHUT THE CUSTOMER UP. Apparently they aren't the ones who do the actual refund. I don't know where the refunds come from, but I was PROMISED, I will get a refund.
    I WANT MY PHONE!
    So ... this is why I want to get in touch with the REAL Nokia company. I want a N93 and I want to get it from Finland or wherever the REAL company is.
    One of the reps at Nokia USA Executive solutions USA said the name, Palco when we were talking about the repair so when I got off the phone with him, I looked up Palco on the internet and sure enough, the address I sent my phone to, is the same address as Palco. So I called them.
    There was NOTHING on Palco's recorded message that even mentioned cellphone repair. It talked IT Sales and service and a whole lot more, but NOTHING NOKIA and NOTHING CELLPHONE .. I pushed O for an operator and she connected me to - the person who handles Nokia phone repairs.
    Before I send Nokia USA anything to get my refund under way, I want to try and reach the REAL nokia in Finland or wherever they are and see if I can get a replacement phone! I almost forgot to mention. If I go the route, it will take SIX WEEKS to process. Can someone please give me some advise?
    Sorry for rambling. Hope you can follow me .. I know I jump around a lot. I am just so frustrated.
    Diane

    The address for Nokia's Head Office for the US is :
    Nokia Americas
    6000 Connection Drive
    Irving, Texas
    75039
    USA
    Tel. +1 972 894 5000
    and this information can be found here :
    http://www.nokia.com/link?cid=EDITORIAL_4546
    One word of advice - Nokia is HUGE - give them a call first and get the name of someone or at least a department that you can address your letter to or it will get lost in the myriad of letters that Nokia get everyday.
    NSCs (Nokia Service Centres) in the UK are also run by 3rd party companies, as I suspect most of them round the world are. For want of a better expression Nokia outsource this facility to 3rd party companies and then get the blame when it all goes wrong (!).
    In the UK we have a facility called Club Nokia where can we can report issues directly to Nokia relating to this as well as carry out tasks like product registration however I've just had a look on the US website and there doesn't appear to be this facility for the US - each task has it's own webpage.
    As to these forums, please remember that although you will see various Nokia administrators etc. they are simply here to ensure everyone plays nice rather than offering any form of official help or support, and that these forums are a user to user help forum - i.e. I'm a direct end user of Nokia products exactly as you are !
    Anyway, good luck - let me know if you need any further help.
    Regards,
    Edward

  • How can I get a real person to look at my IP Profi...

    My current saga started 4 days ago when a BT van was spotted in the village. This is usually a bad sign as it means a BT engineer is about to break a random number of people's broadband connections. Quite why they feel the need to do this is beyond me, but hey ho.
    Unfortunately, it was my turn to be broken, and my ADSL profile has been stuck at 135k now for 4 days.
    I have rung the BT "Helpdesk" on several occassions, and have been assured at least twice that a fault has been logged for an engineer to reset the profile after frustratingly having to jump through all the "have you tried a new microfilter" hoops. I am very wary of ringing them back as I am sure I will just have to run through the whole thing again and get nowhere.
    Looking at my router (black BT Home Hub) stats, I get the following:
    ADSL line status
    Connection information
    Line state    Connected
    Connection time    0 days, 17:11:50
    Downstream    1,088 Kbps
    Upstream    448 Kbps
    ADSL settings
    VPI/VCI    0/38
    Type    PPPoA
    Modulation    ITU-T G.992.1
    Latency type    Interleaved
    Noise margin (Down/Up)    9.9 dB / 9.0 dB
    Line attenuation (Down/Up)    63.5 dB / 31.5 dB
    Output power (Down/Up)    16.3 dBm / 12.4 dBm
    Note: The router was switched off/on last night to see if this helped, it didn't. Usually however the router is left on at all times.
    I have had a reliable 1mb+ service for the past 4 years with the above figures, so they are not an issue.
    When I use the BT Speed Tester web site I get the following results:
     Download speedachieved during the test was - 113 Kbps
      For your connection, the acceptable range of speeds is 50-250 Kbps.
      Additional Information:
      Your DSL Connection Rate :1088 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    Clearly I just need the IP Profile reset back up to 1024k or nearest equivalent, but I've having real difficulty getting somebody to do what I assume is a fairly quick fix.
    Does anyone have any contact number/info for somebody that might be able to assist ?

    This is entirely my complaint.
    I have to sit without useable internet for 5 days when there is no fault, before anyone does anything about it ? BT visit the village to do something for another customer, mess up my perfectly working broadband, and then refuse to do anything about it for 5 days. And I pay full price during that time. Let's just hope they don't come back to do something else within those 5 days !!!
    There isn't a fault with the line, it is perfectly stable. I just need somebody to use common sense and set the IP profile back to what it was.
    If the system is so clever, it could at least try moving off 135k to 512k say after an hour or so.
    I will try using that link though and see if somebody can do something !!
    Frustrated is not the word ! If I ran my business like this I'd have no customers left. I'm pretty sure that's not the first time somebody has posted that on here

  • How do I speak to a person regarding canceling membership i bought and dont; need or want

    I want to speak with a person to refund membership i dont want how do i phone a person!

    Actually I just re-did the whole process (in order to document it for Adobe), and this time I saw the big button after you click Membership, account, payment:
    This gives you the option to chat, phone, or use the forums.

  • My iTunes account is used by a few family members as well. One spent $50 and no one will confess. How do I find what ipod it was downloaded from? Or how to email of call a REAL person from apple to help?

    I have an account that is used by several people with ipod touches. Someone spent $50 on an app and no one will confess. How can I figure out who's ipod it was from the internet? or What is an email or phone number to contact a REAL person from Apple?

    " How can I figure out who's ipod it was from the internet? "
    You cannot.  You can look at your purchase history and see more details.
    "What is an email or phone number to contact a REAL person from Apple?"
    There is no phone number and they cannot tell you either.  You can contact them if you like:
    http://www.apple.com/support/contact/

  • How do i talk to a real person to get a refund?

    i cancelled my purchASE OF aCROBAT ON OCT. 28, BUT HAVE NOT RECEIVED PROMISED REFUND.  HOW DO I REACH A REAL PERSON TO DISCUSS?

    Hi hat69,
    I have arranged a callback for you from the concern department.
    Regards,
    Romit Sinha

  • Ownload the 30 day Captivate 8 trial. The download obviously didn't work and it's now stuck going nowhere in my system, calling itself "Resume Download etc". I've looked at all the trouble shooting pages to no avail. Anyone know how I can find a real pers

    I've just opened an Adobe ID and tried to download the 30 day Captivate 8 trial. The download obviously didn't work and it's now stuck going nowhere in my system, calling itself "Resume Download etc". I've looked at all the trouble shooting pages to no avail. Anyone know how I can find a real person to talk to about this?

    Try downloading the offline installer from http://prodesigntools.com/adobe-captivate-8-direct-download-links.html
    Make sure you follow the Very Important Instructions on that page.
    You can Contact Customer Care - click on the Still need help? button to talk or chat with an agent.

  • How to speak to a live person

    I need to install software for an old scann (Scanjet4890) on a different computer. have tried multiple times. Looks like i can't download becaseu warranty has expired. 
    How can I reach a real person to find a solution?
    This question was solved.
    View Solution.

    Hi,
    What is the Operating system with your computer ? I believe you have to pay to speak with real person after warranty expired. You can try to call a number near you:
       http://welcome.hp.com/country/w1/en/contact_us.html
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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