How Order Status is updated in O2A PIP cartridge

Hi
I was trying to understand the flow of PIP cartridge.I want to know how the updateSalesOrder notification is sent to CRM in the code,As I could see there is no specific updatesalesOrder task that will send order update after each milestone(like InitiateBilling_Start,etc).Reply would be really appreciated
Thanks,
Sandy
Edited by: 925236 on Apr 3, 2012 8:45 AM
Edited by: 925236 on Apr 3, 2012 8:46 AM
Edited by: 925236 on Apr 3, 2012 8:46 AM

Hi Sandy,
The UpdateSalesOrderEBM is created and sent by the same automation that receives the response from fulfillment system (such as Billing). It is implemented this way in order to ensure a consistent order snapshot when UpdateSalesOrderEBM is generated; race condition on the order snapshot can occur when responses coming from multiple fulfillment systems in parallel are processed and a separate automator is used to send order update.
As an aside, you should be using the extension points for OrderLifeCycleManagement Framework in the O2A cartridges, such as REPORT_ORDERITEM_STATUS, REPORT_ORDERITEM_MILESTONE and REPORT_ORDERITEM_STATUSCONTEXT for any customization necessary for the generation of statuses upstream.
Sincerely,
Daniel Ho
Product Management -- OSM

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