How to create Customer Group in CRM and use reminder script

Dear Sir,
I would like to set the group of customer in CRM , Such as , customer 1 is in Group A , Custoemr2 is in Group B.
So, in Interaction Center : CIC0 , I will do the reminder scipte, there script for Customer Group A , anothere script for Customer Group B. How can I do that?
Please kindly advise.
Thanks and best regards,
Vimol

hi.
define the variable using transaction code CIC2
then assign that vaiable in text using transaction code CIC9
then assign the text to reminder scipting using transaction code CIC1.
If helpful reward me

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How to create Customer Group in CRM and use reminder script

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