How to maintain Service Arrangements for employees in CRM 5.0

Hello,
in the CRM documentation on help.sap.com (http://help.sap.com/saphelp_crm50/helpdata/en/da/7d808043d244cf806dcf0d6e69381e/frameset.htm) it is mentioned that one can maintain service arrangements for employees. These service arrangements contain - for example - service areas and qualifications of the employee (ressource).
I know where to maintain the customizing values, however, I didn't find out where to maintain the service arrangements for the employees.
Any idea?
Thanks & regards
Wolfgang

Hi ,
for this you need to go to trnasaction PPOMA_CRM - Maintain Organizational Model
and in this you need to open your organization model and there you need to assign employees.
for this you need to select the post and right click on that and there is assign filed is there. after selecting that there is two position holder and owner.
so you select holder for the position. then you can assign the employee to that service area.
thanks
hemant

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