How to Raised Service Request

Hello
i have asked same question couple of week ago but nobody help in this regard. i have a access of metalink, in my login setting i have privilege to download patch, a Service Request etc. but at service request tab i did not get any button to create SR i have some very critical issue and i want to raise Service Request but i'm unable to perform this action. plz let me know how can i asked Oracle corporation to Fix my issues

i got this error message : ORA-7445 [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x496E0000] [PC:0x820CABF] [UNABLE_TO_WRITE]
i can put detail shortly becoz soon we will be able to connect with my client System and let you know in detail. One more error i'm getting from last fifteen days is
i have encountered with this error again and again at certain time when i tried to insert data in table like insert into(col1, col2....) select col1,..... from. i get the following error in alter log
Here is alter Log
{ORA-07445: exception encountered: core dump [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x31F4C0000] [PC:0x820CABF] [UNABLE_TO_WRITE] []
Incident details in: E:\APP\TAHMAD\diag\rdbms\orcl\orcl\incident\incdir_76288\orcl_p004_1552_i76288.trc
Sun May 16 03:31:36 2010
Errors in file E:\APP\TAHMAD\diag\rdbms\orcl\orcl\trace\orcl_p005_4668.trc (incident=76296):
ORA-07445: exception encountered: core dump [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x2DF460000] [PC:0x820CABF] [UNABLE_TO_WRITE] []
Incident details in: E:\APP\TAHMAD\diag\rdbms\orcl\orcl\incident\incdir_76296\orcl_p005_4668_i76296.trc
Sun May 16 03:31:37 2010
Errors in file E:\APP\TAHMAD\diag\rdbms\orcl\orcl\trace\orcl_p006_4944.trc (incident=76303):
ORA-07445: exception encountered: core dump [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x2BF430000] [PC:0x820CABF] [UNABLE_TO_WRITE] []
Incident details in: E:\APP\TAHMAD\diag\rdbms\orcl\orcl\incident\incdir_76303\orcl_p006_4944_i76303.trc
Sun May 16 03:31:41 2010
Errors in file E:\APP\TAHMAD\diag\rdbms\orcl\orcl\trace\orcl_p007_4684.trc (incident=76311):
ORA-07445: exception encountered: core dump [skgmrf_alloc()+1021] [ACCESS_VIOLATION] [ADDR:0x2FF490000] [PC:0x820CABF] [UNABLE_TO_WRITE] []
Incident details in: E:\APP\TAHMAD\diag\rdbms\orcl\orcl\incident\incdir_76311\orcl_p007_4684_i76311.trc
When i look into trace file same sql statement which mentioned above shown there. there lot of memory dump available which unable to understand . i have 11g with latest critical patch on windows server2003.
i have done some research on this error i want to share this to all of you may be you can give me insight to solve this issue. Our application is dataware housing applications (OLAP) there are millions of records in tables when i create a summary table and try to insert record in summary table i get this error. i thought the cause of this error is compression while create table. i have create table without compression but still get this error. when i tried to insert more then 8 million record in summary table i can this error. it created table and insert record successfully when record less then 8 million. this is very strange thing i'm stuck at this point what i need to do in this regard that why i want to Put a SR but i did not get any button to that

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==============================================================================
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