How to reach Verizon telephone support "in English" while in Mexico

I am vacationing in Cancun and cannot access an English speaking option when I call *611. Suggestions?

You should dial 001-908-559-4899. That's the Global Support Customer Service/Tech Support Number
=]

Similar Messages

How to reach a live support agent

Without making an unauthorized billing report to my email or scheduling a call, how can I get a live agent?

Go here:
http://www.apple.com/support/itunes/contact/
and click the "Contact iTunes Store Support" link. Follow the selections for the problem you wish assistance with as best you can match to the options and you'll see the contact options available to you. The options available will vary with the country, time and specific problem and may include live chat, callback or email.
Regards.

I called Verizon prior to travelling abroad and asked to turn roaming on. As of today, 4 days later, I have no service. I do not have a landline to call. GlobalServices email does not work... Does anybody know how to reach customer support via email?

I called Verizon prior to travelling abroad and asked to turn roaming on. As of today, 4 days later, I have no service. I do not have a landline to call support. GlobalServices email does not work... Does anybody know how to reach customer support via email?

Hi Florence2014
I'm so sorry your having issues. Unfortunately there isn't an email for global support. The only way way to reach them while traveling is to call them at 908-559-4899.
JoeL_VZW
Follow us on Twitter @VZWSupport

Verizon FIOS Intermittent Packet Loss Problem - How to Convince Verizon Support it's NOT ME

Hi,
I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
Here's what happens:
- On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
- On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
* This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
In fact I know exactly where the problem lies. I did a traceroute to google below:
Tracing route to google.com [74.125.113.106]
over a maximum of 30 hops:
1     4 ms     1 ms    <1 ms 192.168.1.1
2     5 ms     4 ms     4 ms L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
3     9 ms     8 ms     7 ms G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
4    11 ms     8 ms     7 ms P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
5     9 ms     6 ms     7 ms so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
6     7 ms     6 ms     7 ms 0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
7     9 ms    10 ms     9 ms 0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
8     9 ms     9 ms     9 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
9    33 ms    31 ms    35 ms google-gw.customer.alter.net [152.179.72.62]
10     8 ms    11 ms    10 ms 209.85.252.215
11    18 ms    17 ms    16 ms 209.85.249.11
12    31 ms    29 ms    29 ms 209.85.241.222
13    30 ms    29 ms    29 ms 209.85.241.207
14    41 ms    39 ms    34 ms 209.85.243.1
15    27 ms    27 ms    29 ms vw-in-f106.1e100.net [74.125.113.106]
Trace complete.
Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
130.81.133.156 has major problems.
I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Verizon-FIOS-intermittent-connection-drops...
http://forums.verizon.com/t5/FiOS-Internet/Intermittent-Network-Timeouts/m-p/28138
One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
Here is a sample of the ping logs I was talking about for different devices all at the same time.
Device 2 in the Trace Route:
Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
Device 3 in the Trace Route:
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
Device 4 in the Trace Route:
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Any help, thoughts, suggestions, etc would be great appreciated!
~David

I understand your logic, but you have not eliminated 74.105.157.1 as the problem. It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool. You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

On hold forever with Verizon FIOS telephone support

I'm a FIOS customer, and twice now I've had problems with my internet connection going down. Both times it was some mysterious setting that Verizon had to adjust on my router. Both times, I started by calling 1-800-VERIZON. I start by using the automated voice response troubleshooting feature, which confirms there is a problem with the router but fails to fix it. I then get forward to Verizon tech support, and get stuck on hold. For at least a half hour. With no mention of where I am in the queue, or with any idea of how long my wait will be. The first time, I waited a full hour.
To get around this the first time, I used a laptop with a cellular card in it to connect to the internet, get to the Verizon sales page, and start up a chat window with a sales rep. At that point I explained I was extremely annoyed, and they quickly got me to a chat window with a support rep, who solved my problem in minutes. The most recent time (tonight) I used my iPhone to connect to Verizon's support site and did a chat through there. Waited about 5 minutes, and got someone who did something mysterious to the router and fixed the problem.
My point is Verizon's phone support is USELESS. And it makes me wonder what happens in households without a smartphone or laptop with a cell card.
VERIZON, FIX THIS!!!!
My recommendations:
1. The system should offer an automatic call back if the wait time is too long
2. there should be a notification of where the caller is in hte queue, and how long the wait will be
3. If the automated voice response unit confirms there's a problem, my call should go to an advanced queue with a shorter wait, since most of the preliminary work is done.
Three strikes, and it will be back to Comcast for me....

tell them if they want to get paid they need to send a tech out to pick up the check.

How to reach the support forums

This could be an odd question. But I find the orientation on Mozilla Support main page very stupid.
Can someone tell me please how to get to https://support.mozilla.org/en-US/questions
using that page: https://support.mozilla.org/en-US/

The https://support.mozilla.org/en-US/questions page is rarely used by regular users. It's for volunteers and staff to view questions to respond to.
A regular user cannot access it, however contributors have a hover over tab at the top with a link to visit this questions page.
You can get involved here: https://support.mozilla.org/get-involved

How the heck to get some Verizon Management support????

For the last two weeks, I have been trying to get Verizon to resolve an issue with our FIOS digital voice services to no avail. I have shown a great deal of patience concerning this matter; but, my patience has run out.
On your website, and on your FIOS iPhone app, Verizon advertises the ability to check voice mail and activate call features such as call forwarding, two features my wife and I would like to use. I have attempted on multiple occasions to access the Verizon FIOS Digital Voice Account Manager. Each time after entering my user name and password a webpage comes up that has no hyperlinks showing FIOS Features “Calling Plans”, “Online Voice Mail”, and “Calling Features”. There is NO ability to access any of the features. Nothing.
I have been on-line with your techs. I have been on phone calls and desktop sharing sessions with your techs. Each has seen the issue first hand and kick the can down the Verizon tech support road to no resolution. The last time I contacted Verizon, a formal Verizon ticket was created, ticket {edited for privacy}. After several days, the issue was still not resolved.
I received a call from Verizon Saturday afternoon checking on my problem. The tech explained to me that no one had apparently worked the issue. I verified the issue was still not resolved, including sharing my desktop yet again to so the tech could verify the problem yet again. The tech acknowledged the continuing problem and said Verizon still need to work on the issue. DAH!!!! On Aug 17, 2013, at 1:48 pm, I received a text message saying my work request has been resolved. Not true.
The inability of Verizon to resolve my problem has become troubling. Moreover, the continued time-consuming process of trying to get Verizon to fix my issue is not working.
What do I need to do to have Verizon resolve my issue once and for all? At the very least, I would like for some management intervention into my issue. I have screen prints concerning my issues.

bogus129 wrote:
... Verizon advertises the ability to check voice mail and activate call features such as call forwarding, two features my wife and I would like to use. I have attempted on multiple occasions to access the Verizon FIOS Digital Voice Account Manager. ...
What do I need to do to have Verizon resolve my issue once and for all? ...
I'm not at all certain I understand your issue, but it appears that you are trying to manage FiOS Digital Voice online. If that's the case, have you tried visiting:
http://www.verizon.com/fiosvoice
Works for me.

Verizon email support and customer service - simply horrible

After spending a frustrating and annoying morning trying to get Verizon Technical Support to help fix a problem with blocked access to Webmail, I notice on this forum that mine is not the only problem,.....except I have not seen the same issue denoted. I was attempting to get help to resolve an issue accessing WebMail where i get a screen that says:
"Sorry, You cannot access WebMail from [ip address] to due spam activity. Please contact [email protected] for assistance." yes, that is the actual message. First....How the FREAK (polite word entered here) do you contact an EMAIL ADDRESS when you can't get to email?. That's like hearing 'You have a problem with your telephone?...well just call me and we can fix the problem". Second, after dialing support numbers twice (first time afer spending 35 minutes on hold, the person answering the phone hung up on me) the person that finally picked up after another 20 minutes on hold could not offer any help. They had to enter a trouble ticket for IT to look into the problem. When I requested a ticket number for reference, I was told they can't give me that because they really had no way to immediately enter a trouble report. HELLO!?! What good is support if you don't give the persons answering the phone access or authority to put in tickets? When queried about an estimated resolution time, I was told up to two billing cycles. HELLO AGAIN?!? My Verizon email is with the KEEPMYEMAIL plan....one year paid up front. So this explanation, by itself, indicates up to two years to resolve an issue. I've been around for a few years and this is the worst I have experienced with Verizon...and I know that the company has very sophisticated trouble ticketing system....I was part of the team that built them and can assure anyone reading this message it was not designed to be difficult or inaccessible. Verizon has changed and not for the better. When a company hides behind email and circular voice response systems it's an indication that customer service is NOT their priority. Think I joking? Just look at the webpages and see if you can find a single customer relationship management contact that you can call or send a message or mail to. All you find is a general correspondence address in St. Petersburg Florida. If, by some miracle, this moves up the chain or authority, here's a thought. Does this remind anyone of the MA BELL comedy sketch by Lilly Thomlin? Isn't this attitude the same reason that Verzon was born out of the breakup of AT&T in the first place? Just sign me - Aisforannoyed

Hi aisforannoyed,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Trying to Remove Tree Pushed By Sandy Onto Verizon Telephone Pole

A tree in my backyard in Brooklyn was pushed so that it is now leaning on a Verizon telephone pole (the pole is marked NYT). Most of the tree has been removed, but the tree service needs Verizon to look at the situation and determine how to proceed before completing the job. I am using this board to find out how to get Verizon's attention to this matter.

Hi OneL,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Anyone know how to reach someone in customer service who will not out and out LIE to us?

Just so frustrated right now... in the near week since my husband's iPhone was stolen, we have spoken to four different reps and three so-called supervisors. Each one has either made the problem worse or actually lied to us. Does anyone know how to reach someone at Verizon who will help us? We have three iPhones with Verizon and are ready to leave for AT&T.
So far, this is what we've had:
1. As we were tracking the phone with the police to get it back, Verizon tech support advised us to wipe the phone because we'd still be able to track it. WRONG. Phone lost forever. Verizon clearly does not understand what "wipe" means on MobileMe. What they should have said is, "We don't know for sure, so don't wipe it."
2. Rep transferring my husband's phone number to a backup handset transferred MY number to that phone, deactivated MY iPhone and reported it as stolen. When they were trying to fix it, we were assured that our unlimited data plan would not be affected. WRONG. Reps are now refusing to give it back.
3. Next rep advised us to get insurance on the phones because if anything happens, they are replaced for free. WRONG. $199 deductible, which we found out from the next rep.
4. The supervisor we spoke to yesterday said she would pull the tapes from the call center, review them to make sure that IT gave us the wrong information, and then call us back the next day with a discounted rate on a new iPhone. She gave us her name and direct number... both of which were bogus. The number goes to a media specialist at some public school. Subsequent reps have told us that there is no way anyone at Verizon would say that.
5. We have been promised three times that a supervisor would call us within 24 hours... almost a week later, no calls from anyone.
So if anyone has any leads on how to speak to someone who will make this nightmare go away, please, please, let me know. Thank you.

feochadan wrote:
Thanks to this board, my problems were solved! This thread can probably be deleted.
The point of this board, being a peer to peer forum, is so that people can learn how to resolve issues that others have already gone through. Please let us know how it was resolved so that others in the future with the same issues can be assisted.

How do I email Skype support?

Before you link me to the official page showing me how to, I tried that and the only options that were there was to talk to a live support person or to go to skype community. There was nowhere were I could send an email.
So all I'm asking for is the E-mail itself or another way, because I don't want to chat with a live person for various reasons. Hopefully I don't get any automated responses linking me to the page.
Solved!
Go to Solution.

Febirtha:
Skype does not use a single, central, or general e-mail address for its customer support functions. All service requests are handled via a web form system, a customer support model which has been adopted by many websites.
Many Skype account, payment and billing, and technical support service requests are administered (diagnosed and resolved) by Skype Customer Service agents via live chat instant message, another facility common to many websites. If your enquiry matches or is similar to the parameters of the support options available as you progress through the various steps in the process, you will be directed to start an instant message chat session with an agent.
If you insist upon sending your service request to Skype via the web form, which is the same as sending an e-mail to Skype in that you will receive a reply via your account's registered e-mail address, the only way to do so would be to outwit the system - which is what Community Ambassador Techfreak is advising:
If you don't get the email support option, choose other options in the support form, even if unrelated [to the matter you seek to resolve via e-mail], to produce the option [to Send a message to Skype rather than to start an instant messat chat with an agent].
Hopefully, the text I inserted in orange clarifies Techfreak's suggestion.
Here are the instructions on how to contact Skype Customer Service directly, copied and pasted from this FAQ article: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
Make sure you join Skype first before you contact our team to help you with the issue you’re experiencing. Then it’s easy to get help:
Go to the Support request page. (You will sign on to the Skype website at this step.)
Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click the Next button at the bottom of the screen.
Select your contact method. We recommend that you check our Skype Community first. (Seeing as you started here in the Community, there would be no need to return to the Community. Please see additional notes, below, if you find yourself redirected to the Community.)
If you chose email, enter your details, describe your problem, and then click Send. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Learn more about what to do if you haven't received a reply from Skype customer service.
If you find yourself redirected to the Community:
Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Windows 7 is unsupported on Helix. Official answer from Lenovo telephone support.

I want to use my own Helix at work, where Win 7 is a corp standard (and Win 8 is strictly prohibited).
So, I bought Helix to downgrade to Windows 7.
Yesterday I requested OEM disks from Lenovo with Win 7. But today got answer from Lenovo telephone support - sorry, we don't support Win 7 on Helix, so will be no disks.
1) Can it be a mistake of the call-center operator? Is Win 7 indeed unsupported?
FYI. According to Microsoft, buyers of Win 8 devices with OEM license have right to downgrade to Win 7.
But if Lenovo doesn't ship OEM Win 7 disks with Helix - it becomes impossible.
2) Could you please suggest official licensing option, how an individual can buy Win 7 Pro (or Ultimate)?
Concerns:
- OEM Win 7 - I suppose, an individual cannot buy OEM Win-7 from the market and use it on own commodity computer - it's manufacturers' way only - for new or modified computers.
- OLP - it's 5 licenses minimum. Expensive for 1 individual, you should be a legal entity.
- Volume licensing - it's for Enterprises only.
So, I don't see any options, other than returning it to the shop or reselling (((
Folks who downgraded to Win 7, please suggest, how did you do it (except corporate volume licensing)?!
TIA,
Maxim
Solved!
Go to Solution.

Hello and welcome,
Here's what I think I know about downgrade rights: MS will allow a downgrade from Win 8 Pro to Win 7. The procedure is strange. Use an existing, in-use Win 7 license key. Activation will fail. Call Microsoft and get an activation code.
http://www.microsoft.com/OEM/en/licensing/sblicensing/Pages/downgrade_rights.aspx#fbid=UjB_-vNx85j
If you don't have install media you should be able to find a downloadable Win 7 install ISO. Google "legal windows 7 download notebook review". Where you find an in-use key, I'm not sure. At work perhaps.
At a quick glance, it looks like there are Helix Win 7 drivers in the support driver matrix. ThinkVantage System Update is included, so you should be able to use that to pull down drivers and apps. (I haven't tried this on a Helix).
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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BEWARE: I was scammed and a Verizon tech support person was involved

Yesterday I tried to trace a package that Verizon shipped to me but when I went on the UPS web site and put in the tracking # I had I was told by UPS that they had no record of the #. I then called Verizon tech support. The person I was eventually connected to looked into the problem and told me that my computer had been compromised and had been hacked. He then directly connected me to a comapny (Mandatech) that he said was a Microsoft associate companyh and that they would take care of the problem for me. Mandatech took over my computer and, according to them, cleaned out all of the garbage and took care of the hacking problem. This service cost me $350 plus I bought a 1 year service contract to make sure I was never hacked again, this cost $300. At the end of the session Mandatech contacted Verizon and I was given the delivery information for my package. Today when I tried calling the support phone number for Mandatech I got a recording that said that the line was not in service. At this point I realized that I had been scammed. I contacted Verizon's frlaud department and was told that they would look into it but had no way of determining who the Verizon tech person was that connected me to Mandatechl and that Verizon had no responsibility to what happened to me. I also reported this incident to Microsoft and they are checking it out.
I find it incomprehensible that although it is obvious that the Verizon tech person was directly a part of the scam Verizon couldn't find out who the person was and took no responsibility for this action.

Welcome to the forums. You're talking to Verizon's customers here. If you want to talk to Verizon, click here: Contact Us.
Unfortunately, it looks like you fell into one of the many methods scammers use to steal money. Scammers have figured out how they can get bogus phone numbers to turn up in search results. When you use those numbers, you end up calling the scamers instead of the company you really want. I'm guessing that you used a search engine to look up Verizon's support phone number. If you didn't call 1-800-VERIZON this is most likely what happened.
Verizon will never, ever ask you to pay money to fix a computer virus problem. They simply do not do that.
If you google "telephone tech support scams" you can learn a lot about how the scammes operate.
If I were you, I would immediately cancel the credit card used to pay the scammers and report it to your bank.
You should also find a local computer expert to help you remove any software the scammers installed on your computer. A complete system wipe may be the best course of action.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

How often does Verizon update DNS?

How often - How quickly, does Verizon update it's DNS servers?
The reason that I must ask is that I have just changed wevhosts and cannot connect to my new host.
It has been over one hour now and I am dead in the water because I cannot connect!!!
Yes, before you reply - I have checked using network-tools.com and my site is in public dns
www.josephcarver.com.
How long should I wait before looking at alternative DNS?
I am on the North Shore of Massachusetts - the delay is unbearable.

JoeCarver wrote:
Nevermind I have now just called Verizon "Tech Support" and they don't know!
To quote: " It happens fom time to time"
When he was asked "should I get OPEN DNS?
Answer: "yeah, you can go ahead and do that"
Nice, real nice............
Lesson learned - warning to those who might be hosting a web site and change servers + hosts
"yeah, you can go ahead and do that"
It's a combination of things.
First it depends how fast your hosting isp issues a DNS push to send out your new address and then it's dependant on how fast the push trickles through all the dns servers in the world. I believe if you check with your hosting isp they will say it can take up to 24 hours to propogate around everywhere. You could use one of your hosting isp's dns servers as your primary dns server and then you should see the chnages virtually immediately, however that could slow down other access slightly as it might be slower to reach than a near at hand verizon server.

How can reach someone that can help me

I am leaving feedback here because countless attempts to reach verizon by phone, chat, & email have proven to be frustrating and impossible. If I had a few thousands extra dollars I would buy out my contracts today. On Friday 9/12/2014 I went to add a debit card to my account that I planned to begin using on a later date ( I had yet transferred my automatic deposits to the new account).
I went in an successfully added the new debit card and immediately got a pop up saying that you for paying your bill. I went to try and reverse it but that was impossible. I then thought I will use the chat feature. Multiple attempts at various times from 8-1pm I tried and failed to contact the mother ship ( btw I could access and buy anything on your site). I then attempted to call and explained my situation. After many failed attempts and super long waits on hold only to be cut off. Wash, rinse, repeat. I now had contact with the mother ship. I was then told that they couldn't help me but that someone on another Verizon planet could. They texted me a number. I called that number. Bingo I had a list of choices, none of the choices applied. There was never an option to talk to anyone. So I went back to option 1 and 2. After waiting on hold for thirty minutes I felt my time would be better waisted online watching the "updating your account, all agents are busy, please call this number if you have thirty minutes to waist (I added the last part). We'll that worked so well (the chat) that I decided I would attempt it over and over again expecting different results (there is a word for that). I though I will send an email. I traveled throughout the verizon galaxy looking for the link that says email us. I never found the link on that planet but a quick spaceship ride to planet Google sent me here to a magic place. Yes I am just humor in myself with the space references, i watched the first two Star Wars while I was on hold or waitingI for the chat window to go from a blank box to little glimmers of hope shaped like text. So here I set, no solution, i am planning to go to my old bank get out cash and then to the new bank so I can get money into my account. I am not above believing that initially I made a mistake when I added the new debit card. However the disaster that followed is all on verizon.
It is customary at this point for me to state what I want to happen. In a perfect world the charges would be reversed and I could pay with my other account. Since I am pretty sure (based on how well the rest of this experience has gone ) that I will not even get a reply so I will just (as Jim Steinman wrote for meatloaf) " I'm praying for the end of time, cause if I have to spend another minute with you I don't think I can really survive". Overly dramatic but I'm just humor image myself anyway.

If this tirade wasn't full of non useful information it would have been a better read.
Fact: You added another card to your payment screen. Then you saved the account.
However doing so triggers a payment on any outstanding invoice since you are telling Verizon to charge to that payment method. This is not Verizon's fault. However if you did not owe any balance it will accept another card or checking account or debit card and once you save it they are then all listed as payment choices.
However if you don't use any of the saved payment methods in a six month period they will drop off.
You should have used EDIT to enter the new account number and saved, it would not submit a payment request under edit. This I have done in the past with no problems.
Hey we live and learn.
Payment reversal? Doubtful.
If you contact your bank and they reverse it Verizon may put you on a cash only at a store location since it is still a returned payment.
Good Luck

How to reach Verizon telephone support "in English" while in Mexico

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