Hp 14 d006tx touchsmart laptop

Question

                 August 30, 2014, I bought HP 14-D006TX touchsmart laptop  bundled with a licensed Win8.1 single language operating system and a HP 1515 all-in-one printer at one of your retailer store here in Dagupan City, Pangasinan namely Joycomp Computers.
                  In its first week with me, I noticed a tiny dot on the lower right part of the LCD touch screen which at first glance it look like a dust or dirt. I wiped it with a soft cloth but it seem that the tiny dot was stacked inside the LCD touchscreen.
                  Monday, September 8, 2014, I went to the retailer store where I bought the unit to show what I’ve discovered as well as to inform them that there are times wherein the mousepad of the laptop does not respond as you scroll over and also noted them that the task bar frequently appears while scrolling the mousepad like when your scrolling some documents in MS Word. The retailer store told me that they will forward it to their supplier for check up. Due to this experienced I ask the retailer store for a unit replacement, and they told me that they will try to ask their supplier about my request.
                  September 11, 2014, the retailer store texted me that my unit was ready for pick up. Their supplier reported that the tiny dot in front of the LCD screen was not covered in the warranty and the mousepad of the laptop is just so sensitive that when your finger is wet like “pasmado” sometimes it’s normal not to respond at once and the frequent appearance of the task bar when scrolling down the mousepad was also normal. Therefore, the supplier did not replace my unit.
                  A week after, I’m having a hard time in opening and shutting down my unit and there are times that there is no display but the power indicator lit up and when I press the capslock key the light indicator switches on, therefore there is a power but no display at all, so I pressed the power button again and my unit’s power turned off, I pressed again the power button to turn it on, there the unit turned on and had a display. And the start up sound sometimes makes a “grounded-like” sound. So I texted the retailer store about my problem. Again, they advised me to bring the unit to them and forward it to their supplier and had it tested. Again, I asked for a unit replacement; but then again their supplier reported that there is no problem about my unit. They just suggested reformatting the system and making sure that all windows updates be installed. The retailer store did what the supplier was advised them to do.
                  But still, when I used the unit, there are times that I still experience those problems I first encountered before the unit was reformatted. And got even worse because I also noticed that the unit heats up easily eventhough it was used for a short period of time. And it took me long enough to boot up my unit and unable to shut it down. So I used to press the power button in order to turn it off.
                  September 30, 2014, I reported these problems to the retailer store, and again they will have to forward my unit to their supplier. After 3 days, the retailer store told me that my unit was forwarded to BITSTOP (your official service center here in Dagupan City, Pangasinan).
                  Again, I demand for a unit replacement due to these uncomfortable experienced I had with the given unit. But they keep resisted my request because it depends upon the findings of BITSTOP.
                  October 7, 2014, the retailer store texted me that the unit was ready for pick up, because BITSTOP reported that there were no hardware problem and the overheating of the unit was just normal with HP laptops. They also commented to keep the windows update regularly because they concluded that these causes the booting problems that were encountered. So I texted the retailer store to burn in my unit and install some software I requested and they said “yes”.
                  October 10, 2014, I picked up my unit, but due to my son’s scheduled exams, I was not able to use my unit at once because I need to tutor my son on his coming 2nd qtr. Exam that will last for a week. In short, I only got the time to use my unit on October 17, 2014. But I used it only for a short period of time…then on October 19, 2014, I noticed something in the upper center of its LCD screen, because the opened window does not appear whole on the upper center. And when you turned it off you will notice that the LCD screen appears to have a curved on the upper center of the screen.
                  So again, October 20, 2014, I returned the unit to the retailer store and complaint what I have noticed. I started to get mad about it, because there seem to appear different problems with the unit. Again, they forwarded my unit to BITSTOP. I join them so that I can talk personally to the technician who will handle my unit. So while checking my unit, they also encountered booting problems, and I asked why is it that the said problem cannot be eliminated nor resolve and the technician just told me that it’s a windows 8 software bug. Then they asked me, what’s the new problem of my unit, I told them to check on the LCD screen. And after an hour or more they reported that the rubber of the LCD screen was misaligned. And they suggested replacing the panel of the unit.
                  So we went back to Joycomp Computers (the retailer store), and forwarded the report letter of BITSTOP. Again, I demanded for a unit replacement not only for the panel to be replaced but for the whole unit to be replaced. They just told me we will see. I’m not comfortable with their answer, so I’m letting you know about my case. I fear that if they just replaced the panel, what comes after it? Are there other problems that could arise in the future? I do not trust the unit’s performance already, that’s why I am demanding for a unit replacement.
                  Honestly, I am not happy, with these unpleasant experienced with your product; those time and effort bringing back and forth the unit to the retailer store plus my transportation fee…huh brought a lot of headache to me and made me feel very disappointed.
                  I am looking forward that you can help me and grant my request because I believed that your company will not let your customers feel unhappy and dissatisfied. Especially in my case that the unit was bought just recently but already encountered so many problems. I hope I will not regret choosing your brand over other brands. Please act on my case. Prove that customer’s satisfaction is still your main goal.
                  Thank you.

Answer 1

Hello @cel2014,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how you have returned your notebook computer back to the retailer for multiple issues over the last two months, and a deeply sympathize for your situation. 
To ensure that the hardware issues with your notebook can be addressed by HP directly for your available options, I recommend contacting our technical support at 800-474-6836 to see what they can do for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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