HP 2800DTN Business InkJet Printer Error msg

When printing to a networked HP Business Inkjet 2800 printer, using paper from the bottom paper try, we receive a "Carriage jam" msg on the printer's display.
If we print using paper from the top tray, we have no problems, and the prints are fine.
I don't have any other 2800's at this site, so I can't experiement with paper trays. Any ideas on what to look at?
Thank you in advance.
Rich

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412
I hope this helps!
R a i n b o w 7000I work on behalf of HP
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This question was solved.
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Hi vneathery ,
Thanks for letting me know you were able to print two-sided by opening and closing the lid. But still the issue exists.
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In the forum beside your handle name just click on the envelope to view it.
You can always restore your computer back to a earlier time when everything was working properly, but you mentioned this issue started 2 months ago. How to refresh, reset, or restore your PC on Windows 8.
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