HP 4215 all in one 'printer out of paper' error message

I cannot clear out a 'printer out of paper' error message that is prohibiting me from printing further documents.  Paper is in holder accurately, I've even copied to ensure it is feeding.
My 'wonderful' son had a 20+ document sitting in the queue that I am sure triggered this error.  I've got the queue cleared but still cannot clear the error.
Please help!!??!!

I'm having the same problem...but hey, isn't it wonderful how quickly HP support jumps on these issues and helps us fix them????????

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    Message was edited by: kostby
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    Hi...
    I believe you already done all the TS and its a hardware problem..
    Youi need to replace your printer....
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

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    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
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    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    Unplug the power cord from the wall and the printer for 5 minutes.  Plug back in and turn on.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Hi,
    HP has an HP Hardware Diagnostic Utility that might help resolve the issue you are having.  Here is the link to download the utility.
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    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

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    This question was solved.
    View Solution.

    The troubleshooting steps in this page may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Office Pro 8000: Can't Print/Out of Ink Error even after installing new cartridge.

    When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge.  I had used the printer a few days before that, and had not received a low ink warning.  It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning.  The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
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    This question was solved.
    View Solution.

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