HP Deskjet and Officejet install
Hi,
I have two trusty HP mobile printers which I am now struggling to set up with my new computer on Windows 7 Home Premium 64 bit. I tried to use Windows update and the CD provided but unable to install.
Can anyone please help guide me to the drivers and how to install them? I tried the guidance on the website but still unable to. If there other settings I need to change on the system to enable this to install successfully?
I have a HP Deskjet 460 and Officejet H470. If I can get any one or both installed, that would be brilliant.
Thanks a bunch for your help!
Regards,
Charmaine
Hi there,
You can download the Officejet H470 Win 7 drivers from the following page:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3434...
The Deskjet 460 does not have a Win 7 downloadable driver available, but depending on how you would like to setup your mobile printer, refer to one of the following documents to install:
Connect Wireless: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01920655&cc=us&dlc=en&lc=en&os=4062&product=466...=
Connect via USB: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01874725&cc=us&dlc=en&lc=en&os=4062&product=466...=
I work for HP.
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*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. *** -
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This question was solved.
View Solution.Hello NotHome,
Welcome to the HP Forums!
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Hi All,
Today we have released the software patch for Tray 2 missing for Officejet 8600 and Officejet 8630 all in one printer
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Type in your product model no Eg Officejet 8600, Officejet 8630......
Select the product
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Thanks
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issueHi,
You need an attachemnt which your printer does not have and it is not designed to accepte it to be able print on CD's, DV's, BD's ..
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
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Thank youHi kmwenman,
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Please download and install the HP Print and Scan Doctor and let me know the outcome of each test performed. Please run this on all of the computers the printer is installed on if the issue is occurring.
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Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
Do you have any other HP Printers installed on these computers? If so, do you still have the printer(s)?
Is this an HP laptop or a different brand?
Are all the computers running 8.1?
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
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Please provide in detail the results. If I missed anything, just let me know.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Hardware Information:
iMac (24-inch, Early 2009)
iMac - model: iMac9,1
1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400 - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 1 day 20:5:18
Disk Information:
WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 639.28 GB (230.87 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
PIONEER DVD-RW DVRTS08
USB Information:
Apple Inc. iPhone
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Logitech USB Receiver
Apple Inc. Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Configuration files:
/etc/hosts - Count: 14
Kernel Extensions:
com.f-secure.kext.fsauth (1.0.0d1)
Startup Items:
360ControlDaemon: Path: /Library/StartupItems/360ControlDaemon
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.f-secure.aua.plist 3rd-Party support link
[System] com.f-secure.clstate-periodic.plist 3rd-Party support link
[System] com.f-secure.fsavd.dbhelper.plist 3rd-Party support link
[System] com.f-secure.fsavd.plist 3rd-Party support link
[System] com.f-secure.fsmac.firewall.plist 3rd-Party support link
[System] com.f-secure.fsmac.fsupdated.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link
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[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
[System] com.brother.LOGINserver.plist 3rd-Party support link
[System] com.canon.MFManager.plist 3rd-Party support link
[System] com.f-secure.trasher.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
[System] com.robohippo.hippovnc.plist 3rd-Party support link
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[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] [email protected]
[not loaded] com.divx.agent.postinstall.plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
Charter Security Suite
Internet Plug-ins:
Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.8.1 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
AmazonMP3DownloaderPlugin101736: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
DivXBrowserPlugin: Version: 2.2 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
iTube Studio: Version: 3.0.0.3
DoNotTrackMe: Online Privacy Protection: Version: 3.1.1064
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
DivX 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
XBox 360 Controllers 3rd-Party support link
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BrFirmDataProvider: Version: 1.0.4 - SDK 10.4 3rd-Party support link
/Applications/Brother/Utilities/Firmware Update Tool/BrMain/resources/BrFirmDataProvider.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
ControlCenter: Version: 2.5.3 - SDK 10.5 3rd-Party support link
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RemoteSetup: Version: 3.0.9 - SDK 10.4 3rd-Party support link
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CameraWindow: Version: 7.11.0.1 - SDK 10.5 3rd-Party support link
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X-Plane 10 Demo Installer: Version: 3.10r1 - SDK 10.4 3rd-Party support link
/Users/[redacted]/Downloads/X-Plane 10 Demo Installer.app
iSkysoft Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app
Amazon MP3 Downloader: Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 595.37 GB Disk used: 380.36 GB
Destinations:
My Passport for Mac [Local] (Last used)
Total size: 931.36 GB
Total number of backups: 57
Oldest backup: 2013-04-27 02:29:05 +0000
Last backup: 2013-11-20 10:53:56 +0000
Size of backup disk: Too small
Backup size 931.36 GB < (Disk used 380.36 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
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2% WindowServer
1% fscuif
1% fsaua
0% EtreCheck
0% aosnotifyd
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119 MB softwareupdated
106 MB com.apple.WebKit.WebContent
86 MB Safari
78 MB com.apple.MediaLibraryService
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943 MB Free RAM
1.22 GB Active RAM
758 MB Inactive RAM
568 MB Wired RAM
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