HP LaserJet 400 MFP My PCL 6

Question

My HP LaserJet 400 MFP M425 PCL 6 sends a message that paper is caught up near the cartridge area. I had my IT guy look at it and he says there's a wheel on the inside of the machine that is supposed to engage another wheel on the paper feeder. He said it's broken. I am still on my first full toner cartiridge and I'm told it costs more to replace this little wheel than buying a new MFP. Can this be true? It doesn't seem right to need a whole new device for less than 6,000 copies.

Answer 1

Sandy0331,
I am sorry you are having this fax issue.
I think the best option would be for you to print out the fax log. I believe it will reprint the last 50 inbound and outbound faxes.
Check the fax activity log for errors.
a.Touch the Fax button, and then touch the Fax Menu button.
b.Open the Fax Reports menu.
c.Open the Fax Activity Log menu.
d.Select the Print Log Now option.
●If a phone is connected to the product, make sure that the phone is hung up.
●Disconnect all other lines between the fax and the product.
●Connect the product directly into the wall telephone jack and resend the fax.
Source: http://bizsupport1.austin.hp.com/bc/docs/support/S​upportManual/c02853746/c02853746.pdf
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