HP Laserjet M2727 the software had trouble scanning or was cancelled.

Printer works fine.  I have recently switched to a toshiba laptop and I am unable to scan.  error message appears on the computer screen:  " the software had trouble scanning or was cancelled. try scanning again"
Re scanning doesnot work!

@hbarnabae 
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

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