HP Laserjet toner 36A

Hi,
My printer has stopped working and I still have two boxes of HP Laserjet toner that have not been open, I was wondering if there was anyway of selling them or returning them to HP.
It would be such a waste to throw them away, I just wanted to see if I could make the most of them and as far as I know no other printer is compatible.
Many thanks.

Hey , Welcome to the HP Support Forum. I understand you're encountering a print quality issue with your HP LaserJet printer. I would like to assist you with this, but first, in order to provide you with the most relevant advice I need to know which model of printer you're working with. Please reply with details at your leisure. I would hold off on replacing the toner until we try some troubleshooting steps. Thank you,

Similar Messages

How can I use the Warranty on my LaserJet Toner Cartridges ?

I have accumulated a total of 4 malfunctioning LaserJet toner cartridges in the last 6 months and I seem to be stymied trying to do anything. They are for LaserJet models 5, 6p, and 2100, and the failures are each unique print quality problems, move from printer to printer with the toner cartridge and are all completely resolved by using another toner cartridge. Each of the cartridges yielded between 100 and 800 pages before failing, outlasting the 14 day return policy at local Staples where they were purchased. None of the cartridges depleted its toner supply.
The Warranty Return Card in the package is very simple. It says "this toner cartridge is warranted to be free from defects in materials or workmanship during its useful lifetime", and "does not apply to cartridges that have been refilled or to those which are simply empty as a result of normal use."
HP's Limited Warranty Statement at http://welcome.hp.com/country/us/en/privacy/limite d_warranty.html under the heading "HP Limited Warranty Statement - LaserJet Print Cartridges and Imaging Drums" seems simple and straightforward, "HP LaserJet Print Cartridges and Imaging Drums are warranted to be free from defects in materials and workmanship" then a clause excluding cartridges refilled, tampered abused, or simply worn out from use, "To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price."
N.B.: There is no period stated for the Warranty, nor is there any on the Warranty Return Card in the product package. Also, these toner cartridges do not contain any smart chips, toner depletion sensors, etc.
When I tried to return the cartridges to Staples, they called HP and were told by HP I had to have my receipt to prove the cartridges were less than 1 year old, and then that they wouldn't take them back at Staples anyway but that if I called HP would "mail me one". Since I buy a spare to sit next to a printer for when it runs out of toner, I'm not sure they were all purchased within the last 12 months, only that they were put into service within the last 12 months.
When I called HP support they opened up a trouble ticket for my printer and said someone would get back to me within 10 days. I'm half expecting to get an email in 10 days apologetically noticing that HP no longer supports any of these printers. An email to ship them somewhere far away and expect a reply in 90 days is a definite possibility. I definitely don't expect an HP field service technician to arrive at my door to service the toner cartridges in person.
I don't understand how to use the Warranty. I've (over) paid for piles of genuine HP LaserJet Toner cartridges and having 4 fail for quality problems in the last few months got my attention and its enough money to chase it rather than tossing them like the other 6 or 7 defective ones over the last 10 years.
Does anyone know how to actually get a replacement toner cartridge for a defective one? Please tell me the Warranty isn't just smoke and mirrors...

Sorry to say. TheHP Warranty is worthless. I have a friend witht eh EXACT same problem. DOA cartridges (2 BRAND SPANKING NEW ONES). One fail about half wai the other did not even over 600 pages. At $140 per cartridge (plus tax) that is about 21 cents per page plus the cost of paper. That is color inkjet prices. And that does not take into account cost of electricity, printer, and time wasted to buy the worthless cartridges.
I listen in his last tech call and I had to go out because it was enfurating. The technician even email him prve that the toner had NP time based warranty and still in the same breath said our policy is that the warranty is 1 year. Huh? What the #%^&* ! Really? I mean REALLY? Is like sending you a picture of a perfectly blue sky as proof and telling you that the sky is red with yellow dots. I hope there is class action lawsuit agains HP since they are clearly ripping people off. And the sad part is that some small businesses will also get screw since they sell HP cartridges and some actually say in their web site that the cartridges aare warranted for life.
I would say either:
- Do NOT buy HP cartridges
- Never stock spare cartridges
- or btter yet, buy another brand of printer.
I actually have the same printer simlilar to his and I used generic with no problems. Plus I buy my cartridges for $35 if he had done the same he would had at least $400 towards another printer so even if the toner blows up and destroys his printer he would have enough money to buy a replacement.
Check out this link
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01848047&jumpi...
it actually says:
"There is no expiration date for the use of HP toner cartridges."
This came from the tech guy at HP!
And then he had the guts to say it is a 1 year warranty? This only can happen when you have tech support in India. I guess in India's English no expiration means 1 year. I have not found an Indian English to American English dictionary but I am sure that is what it should be because they guy did not even hesitated for 1 second when he send that and said it.
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HP AiO remote doesn't recognize 3rd party toner as compatible in LaserJet M1217nfw MFP

Hi,
I have a HP Envy 17 running Windows 8.1, a MacBook Air, an iPhone and a HP LaserJet M1217nfw MFP. I recently replaced the toner with a 3rd party replacement cartridge and while the printer does give me a "supply memory error" I am still able to print just fine from the Mac and my phone. I am unable however to print from my Envy. The HP All-in-One Remote app in Windows 8 gives me an "incompatible cartridge" message and says there are no solutions availble. Is there a work-around to this?
I am not very good at Windows 8....
Thanks

Hi Thaddeus,
Although the printer may resoponse to some commands, a supply memory error is an error state about the used cartridge.
Due the error message on the screen the HP AIO Remote recognize the cartridge as incompatible, that cannot be bypassed
with any settings, resolving the issue which cause the error message is the only key to resolve a such.
If the HP AiO Remote fails to print in such condition the only solution is to fully resolve the condition by following the steps listed in my previous post.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Laserjet Pro m276nw - Black toner streak/bleeding down margin of page

I have had my laserjet pro 200 Color MFP M276nw for 1.5 years and experiencing this for the first time. When I print, the left margin of the page shows black and messy toner. What should I do? For drafts it's ok, but for professional level product, it is not acceptable.
TIA

Hi @Treehugger8 ,
I see that you are getting black toner down the left side of the page. I would really like to be able to help you resolve this issue.
I have provided a document with the steps for calibrating and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.
Troubleshooting Print Quality Issues.
Are you using Genuine HP Toner?
What are the toner levels?
What were the results of the Print Quality Page?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet M1132 toner cartridges not delivering full capacity

I have a LaserJet M1132 MFP bought last week. Connection is USB, operating system is Windows 8 - 64bit. Have upgraded to latest firmware. Driver is latest Windows 8 driver. Settings are default (fastres 600).
When using the initial toner cartridge that came with the unit, it delivered only around 250 text (note text and not graphics) pages before it ran out. I know this because I bought three reams of paper when I bought the unit and used half a pack. Coverage was around 50% per page, double sided. I took it out and shook it but this made no difference.
I purchased two new original HP CE285A cartidges at the same time as I bought the printer. I wondered if the original cartridge was a reduced capacity cartridge. So I installed a new cartridge. The toner light came on after printing 935 pages (from the status page). Again, the majority of these were text pages at 50% coverage double sided.
Each cartridge is £75 which gives a per page cost of around 8p/page (not including the cost of the printer) which is outrageous for a laser printer. The packaging estimates around 1,500 pages per cartridge but I clearly didn't get anywhere near this with the first cartridge and am not getting this with the second one either. I have another HP MFP (3500) which delivers around 5 reams before a cartridge runs out.
I am an extremely experienced user with 25 years in printing and imaging and know that estimates assume a certain coverage. I am by no means using a heavy coverage. I am extremely unhappy to say the least. Your help and advice appreciated.
Regards
Tony Harris
This question was solved.
View Solution.

The only thing you can do to try and extend the cartridge life a bit more is enable EconoMode on the print driver. Most likely this was enabled on the devices being tested for the cartridge yield. I'll include the instructions to enable it below. Let me know what happens.
Click on the Start menu.
Click on Devices and Printer.
Right-click on your printer.
Select Printer Preferences.
Click on the Quality tab. It may be labeled as the Paper/Quality tab.
Click the box next to EconoMode to enable it.
Click Apply to save the change.
Click OK to close the window.
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Toner won't come out LaserJet Pro 400 MFP M425

toner won't come out LaserJet Pro 400 MFP M425. It's stuck inside.

I am sure it is stuck on the right side. Odds are also that it is an aftermarket toner and not an hp original. That said it will not be easy to remove. You will have to do a google search for the service manual. The right side cover needs to come off and it is not easy since the back, top and control panel need to come off. Once you have the right side cover off you will see a big while gear behind the metal plate that holds the gear assembly to the right side. You need to turn that gear by hand a little and it should free up the toner to come out. When you remove the toner you will see a sort of bell housing metal piece that hangs on the right side of the toner. That assembly fits down the right side and locks into the mech that turns the toner drum. If that piece has defect it gets stuck. Good Luck. First thing I would try is to unplug the printer, then plug the printer back in and let it come to ready and open the door to see if the toner now comes out. Sometimes turning the printer off and then back on will turn that gear by itself and free that piece.

Networked HP Laserjet M2727 out of toner error

I keep getting a printer out of toner error message when I try to print to a networked HP Laserjet m2727. The printer is connected to a D-Link router. Other PCs on the network can print just fine to the same printer.

The PCs are running windows. The printer is connected to the router via ethernet. I'm connected wirelessly to the router. The problem started when I updated the firmware on the M2727nf last week.

Hp LaserJet P1102w 'Printer may be out of toner' message

My printer was working (almost) fine with a regular USB wired setup from my MacBook Pro, when I upgraded my OS to Yosemite it began to claim 'Printer may be out of toner' so I installed a new cartridge (needed one anyway) and the same issue arises. I've tried reinstalling it, reseting to factory defaults etc. but to no avail. I'm now trying to connect it to the Wireless Network in the hope it might print from there but not as yet. Any help much appreciated...

Hi @bpnwainwright ,
I understand that you are getting a error that the "Printer may be out of toner", since upgrading to Yosemite. I will certainly do my best to help you.
Since the printer was working properly before upgrading to Yosemite, most likely it is just a driver issue.
Try and print a hardware self test on the printer just to rule out a hardware issue.
Printing a Configuration Page.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side delete the driver, then click the + sign to add a new driver, you might have to click the drop down to select the printer's name to add it in.
Try printing by the USB connection.
Are you using Genuine HP Toner?
I have also provided the steps for setting up the printer over the wireless network.
Setting up the printer over the wireless network.
Restore the printer defaults to setup the printer on a new network. I have provided the steps for 10.9, which will also work for 10.10.
Make sure Safari is set as the default browser. Sometime the Embedded Web Server won't open if it isn't.
Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Here is a Youtube video of the Laserjet P1102w wireless installation on Maverick.
Laserjet P1102w.
You may follow the steps instead of watching the video.
Restore printer defaults first.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print a configuration page to make sure the old network settings are cleared. Printing a Configuration Page.
Then go to the Apple, System Preferences, Printers and Scanners.
Highlight the Laserjet on the left side of the window.
Then click on Open Print Queue, click on Settings, click on Utility, click on Open Printer Utility, then click on the HTML Config button. If it doesn't open, delete and add the printer back in again. Make sure when your adding the printer it shows the printer name. (Laserjet P1102w)
The Embedded Web Server for the printer will open.
Click on the Networking tab, select Wireless on the left side.
Fill out this information for your network. Status make sure you select Enabled.
Apply the settings.
Then go back to Apple, System Preferences, Printers and Scanners and click the + sign to add the Laserjet bonjour printer. (might take a couple of minutes to appear) Make sure the printer listed beside use: shows the proper printer name and not the default driver, then click on the add button.
Delete the USB printer from the list from the Printers and Scanners window.
Disconnect the USB cable.
Test the printer.
Please let me know the outcome.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro P1606dn - Toner Cartridge Reject

HP Laserjet Pro P1606dn does not recognize toner is in machine. What can be done - The light showing need for toner cartridge will not go off-printer willnot print

Hello @debadmin1, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing toner issues. I would like to help.
I would recommend performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend this document on 'Install Black Cartridge' Message Displays on the Control Panel or Blinking Toner Light Displays on ...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP LaserJet Pro MFP M127fw Does not recognise new toner cartridge

HP LaserJet Pro MFP M127fw - error message to install new cartridge
After printing a ream of paper, we got an error message to install a new toner cartridge. We couldn't overwrite it and continue to print. Installed a new HP toner cartridge and still get the same error message to install a new cartridge. I've done a hard reset already with no change. Will take any help I can get. This is the first toner cartridge change for this printer.

Hi @kdaniels79 ,
I see that you are experiencing issues with the toner not being recognised. I will certainly do my best to help you.
I have provided a document with steps for replacing the toner. Make sure all the orange packing material is removed and the sealing tape. Make sure a piece of paper didn't slide in part way from the paper tray, blocking any sensors.
Replace the Toner Cartridge.
Are you using Genuine HP Toner?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet 1200 replaced toner & yellow light flashes

Hi! I have a HP Laserjet 1200 which printed with smudges and ghost text a few lines down. In an attempt to correct this, I installed a new toner cartridge. I had difficulty opening the toner door completely; it stuck about half-way opened. I opened the left and right panels to see if I could loosen the old cartridge, and something snapped (probably a plastic clip) when I forced the right panel open. Opening the panels didn't help, and I closed them. Eventually, after applying some pressure, I opened the toner door all of the way and replaced the toner. Now the printer doesn't work. The yellow light just flashes. Replacing the old toner cartridge doesn't help. I still have the same blinking yellow light problem. Does anyone have any ideas on this?

I unplugged the electrical plug before (no off switch) but I guess for not long enough. Did it again and left it unplugged for awhile when I went to the store. Just plugged in and the memory has let go like you said. All's well now. Thanks.

HP Laserjet 4050 toner cartridge issue

I look after a laserjet 4050 printer for a company. They recently started using a new toner cartridge (higher quality) but they have started to have issues with black ink lines down one side of the paper. They have sent back toner cartridges (thinking them to be faulty) but cartridges are fine.
Is this a printer issue or is there an issue with the toner cartridge and the 4050 printer (not compatable)

I think I may have the solution to your problem. I do not think the toner is your problem here. From my experience i would suggest that your printer may need to be cleaned. I had a client who had a similar problem with his printer, what you should try doing is the following:
If toner specks appear on the front or back side of your print jobs, follow the procedure below to clean the paper path.
Using the printer cleaning page
From the printer’s control panel, do the following:
Press MENU until "Print Quality Menu" appears.
Press ITEM until "Create Cleaning Page" appears.
Press SELECT to create the cleaning page.
Follow the instructions on the cleaning page to complete the cleaning process.
NOTE: In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper).
You might need to create a cleaning page more than once. When toner has been cleaned from inside the printer, shiny black spots will appear on the page’s black strip.
To ensure good print quality with certain types of paper, use the cleaning page every time that the print cartridge is replaced.
I am confident that your toner should print clear pages after this.
(Removed items in coflict with Terms of Service (n).)
Message Edited by SandyD on 06-06-2009 12:29 PM

LaserJet M551N Toner Issue

I have a LaserJet M551N that no longer works. Rather than hassle with getting it fixed I ordered a new one.
The toner levels in the four cartridges my non-functioning M551N are between 10% and 40%. I don't want to throw them away because toner is expensive. What I want to do is remove the full cartridges from the new M551N and store them, then transfer the old toner cartridges from my non-functioning M551N into the new one. My thought is to do this before I ever power on my new M551N. Is there any problem with this? If there's no problem in doing this, is there anything special I should do to store the unused toner cartridges until I need them?

Hi Kurisu,
I can help a bit. The M551 cartridges come with an Orange protective cover over the OPC (green roller that you should never touch). I don't know if they have a toner dam, since they are an OPC facing up configuration. Not stuff you have to know. I just don't know if the new cartridges came in the machine or separate. If separate, there is no problem, store in cool dry place until needed, usually good for many years.
Take the cartrides out of the older machine and slide them into the correct color slot in the new machine and they should work fine.
If the new carts are in the new machine, you can store them in a covered box, like one that reams of paper come in. Again, try not to touch the green roller on the top. They should be protected from light. If they came in the machine, there will be no protective orange covers.
Hope this helps and is not too late. I just got word of your message.
Dovid
Note - I work in Laser Jet Printing at HP ((;-)
The opinions expressed here are my own and not those of HP. Kudos are appreciated if I have helped you.

[HP Color LaserJet CP1518ni] Stopped printing black ink documents when Magenta toner finished

Hi there,
I have a HP Color LaserJet CP1518ni.
I just printed about 200 pages of black ink documentation. The black ink cartridge is still about 38% full.
Although none of these printouts involved colour, the printer started flashing the message: "Replace magenta cartridge".
Since then, it would no longer print. Again, I am only attempting to print black ink docs, and I even tried turning off the colour print option to no avail.
The printer queue on my macbook shows the doc as 'printing' and 'sending', and then it disappears, with nothing happening on the printer itself.
If I push the 'X' button on the printer, it says 'cancelling print' or something like that.
Is there any way around the problem of the printer not printing anything once one of its cartridges runs to empty, even though the printjob does not need that colour cartridge?
Thank you!
Steve

How can I find the Toolbox FX on Windows 7 Professional? I can only find information about Windows XP and Windows Vista. When I go to my Start button, and go to All Programs , there is no HP option or folder;therefore,I can't find the Toolbox FX.
My printer ran out of magenta toner, but all I want to do is print in black ink (which I have plenty of).
Can anyone please help me?

HP Laserjet 4P has a 1" toner stain that runs down the left side of page.(front and back)

Hello all,
This is my first post here and I hope someone can help me.
We have a HP Laserjet 4P that we have used for a few years and recently have had a problem of a 1" toner stain that runs down the left side of the printed page(both front and back side). I have replaced the cartride and cleaned everything I know to clean. When I remove the cartridge, there is a little pile of toner on the left side just in front of the horizontal silver bar that is behind the roller. I have cleaned it up several times. Each time I try to print, The toner stain appears on the printed page again and leaves a new pile of toner in the same place.
Does anyone have any experience with this problem? I am not sure if it is a worn part or a maintenance issue.
Thanks in advance for any help.
Fish

Hi ProspeorusCE,
The product you have is a commercial printer. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP Laserjet toner 36A

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