HP office jet 8600 model N911g

My wife purchased new, first installed 2014-02-26. OS win XP Pro, wireless ok. Printer working fine untill wife did not remove set up cartridges after installation completed. Printer was working w/set up catridges untill black ink ran low and was replaced with new black hp catridge.
About 05/01/2014 . Problem began when printer would not print. Message in printer window "Missing printer or failed printer head. The printer head appears to be missing, not detected or incorrectly installed".
Took out all 4 catridges and replaced with 4 new ones. Cleaned the printer head, re-inseted print head. Problem remains as stated.
Warranty is one year on customer replacement printheads"?
what are my options.
thanks,
Sanford Warshauer
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Hi,
Yes, the printhead warranty is for one year.
Please follow these steps to troubleshoot such a problem:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02899429&tmp_task=solveCategory&cc=us&dlc=en&lc...
If the problem remain, contact HP support to get a replacement printhead. the contact details can be found by selecting your region below:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Shlomi
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If you see a red X (), follow the on-screen instructions to resolve the issue.
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I work on behalf of HP
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OK, if it works from the iMac, it should also work from the iPhone. Are you sure your iPhone is connected to the wireless network?
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R a i n b o w 7000I work on behalf of HP
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Hello mohadel,
Welcome to the HP Forums.
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W a t e r b o y 71
I work on behalf of HP

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serial number [Personal Information Removed]
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FW-version CLP1CN1322CR
serial number [Personal Information Removed]
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This question was solved.
View Solution.

Hello @esuny , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
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Jamieson
I work on behalf of HP
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HP office jet 8600 model N911g

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