HP Office Jet Pro 8000 Printhead Issues (?)

One morning I printed several things and all was well. The next thing didn't print at all. I went through the trouble shooter and sent test pages which were very scanty with detail. At that point I noticed that one of the colors needed replacing, installed that one, then the nex showed need to replace, installed that one and tried another test page. The same scanty info. The trouble shooter recommended trying to print the test page directly from the printer. That was much better, but a lines of type had lines through them. I replaced the printer cord and reinstalled the driver, but not much changed. The third color eventually showed the need to replace which I did. Now I have all new cartridges including black in the printer. What was interesting is that generally when I repace ink in one of my HP printers, I get a message that the printer is "aligning the printhead" or doing some sort of check of the new cartridge. Nothing like that happend with any of the three color cartridges. I also did some trouble shooting on the HP site and found a video about replacing the printhead(s), but nothing that indicated what to look for on the printed paper or warning lights on the printer itself. On this particular printer there is no LCD screen to show error messages. I thought that I read on HP that a warning message would pop up on your computer screen if the printheads needed replacing, but never rec'd ANY messages on the monitor. Does this sound like a printhead problem or a printer problem that needs repair?
Thanks.
Karen

Hi dalmatianmom,
From what you described, It could be the printhead(s) causing the issue. I have located a document that I think will be very helpful. Troubleshooting Print Quality Issues.
If the issue persists after following all of the solutions in this document, I recommend calling HP. HP will have in and out of warranty options available. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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