Hp officejet 4620 printhead missing or damaged

My HP officejet 4620 is not working and has a popup saying "printhead is missing or damaged. The printhead appears to be missing, not detected, incorrectly installed, or incompatible". I have never seen this in a printer before. How do I fix this? I am tired of buying printers!!! And tired of feeding them.

Hello,
Please click HERE to access the steps that should resolve the issue .

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Officejet 6000: "Printhead: Missing or Damaged"

I have a new Officejet 6000 that works fine, but occasionally reports "Printhead: Missing or Damaged". When this happens, I just open the lid and close it again and it seems to work fine again. What could cause this? Is it a serious problem? Thanks.
-- Brian

Hello,
Please click HERE to access the steps that should resolve the issue .

Hp office jet 6500, printhead missing or damaged? why, how 2 fix!

Changed yellow ink, then rec'd msg, missing or damaged print head, how to fix prob., why did it happen?

Try the document I linked below. It might be able to help you resolve the issue.
'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Control ...
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

Officejet 4620 fax missing on Mac

i have a macbookpro 13" with MacOS Yosemite 10.10 with an HP officejet 4620 printer-scanner-fax.
i installed the latest driver (v 12.34.40), after installation i have no fax printer, only the 2 printers (USB and AIR).
so if i want to send a fax from my mac i have no fax-printer to send it to.
all the services are up and ok, according to the web page of the printer.
any idea?
best
maurizio

Hi @mauriz
Maybe there is something in the disk permissions causing this issue. Please complete the following steps and let me know the outcome;
Reset Printing System
Click the Apple icon ( ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and add the printer back.
If the issue persists, please let me know what happens on the Mac when you try to send the fax. For example, do you get an error message, or does it go to the print queue and then start printing? You said pages of code are printed, is the printer able to send faxes properly when sending directly from the printer and eliminating the computer?
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Sunshyn2005 - I work on behalf of HP

Printhead missing or damaged

I followed all the manual cleaning instructions. My printer is just past the 1 year mark. Should I replace the printhead, or just buy another printer?

Please read this post then provide some details. What printer model? What operating system?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet 4620 cartridge damaged message even though new cartridge

I had a message stating my yellow cartidge was damaged and to replace it (it was a HP cartridge) I bought a new cartridge and installed it but I am still get the same message that the yellow cartridge is damaged. I have made sure the vent is clear, taken all cartridges out and put them back, turned printer off and then on again and I still get this message and if I print ok it just cancelled my print. I have also tried to clean printhead but it comes up with the message yellow cartridge damaged or missing and it cancels the operation. Please can anyone help me

The troubleshooting steps in the document here may help resolve the cartridge error message on your Officejet 4620 printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet 6500 E709q Printhead "missing"

The unit reads
"The printhead appears to be missing, or damaged.
Printing cannot occur without the print head and all ink cartriges installed.
Refer to printer documentation."
There is nothing in any of the documentation that came with the unit to cover the problem.
Any ideas.

Hi @sparky126
I would like to help you with your officejet 6500. I understand you are seeing a message stating the printhead is missing or damaged. Please use the following document to troubleshoot the issue as it pertains to this very issue; 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Printer ....
If the issue persists, you can call HP to see if they have a printhead available ad for how much, and also discuss your out of warranty options. HP may be able to offer you a discount on a newer model instead if you investing the money in to a printhead. It is entirely possible the issue is not the printhead and is instead the contacts or firmware of the printer.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Print Head is missing or damaged HP Officejet 6500 Wireless

I have an HP Officejet 6500 wireless. It is installed on a desktop with Windows 7 Ultimate 32 bit. The printer is telling me it cannot print because the print head is missing or damaged. I have removed everything and cleaned as directed but still the same error. Doesn anyone know if I can buy a new printer head for this particular printer?

Hi,
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MrMatthew - HP Support Forums Moderator
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HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

I have a yellow ink cartridge that is still 75% full but now my printer is giving me the error message, "Ink cartridges appear to be missing or damaged". I have tried all of the troubleshooting tips recomended by HP and all have failed other than replacing the cartridge, and that worked. I am trying claim a warranty on this cartridge as it is still well within the warranty date. HOWEVER, everytime I input the information, the page switches to the sales page!!! I am ready to throw this $350 POS HP 8500a out the door and burn it then post the video on youtube of how crappy the service and product is! PLEASE GIVE THE DIRECT LINK TO OBTAIN THE WARRANTY ON THIS INK CARTIDGE!!!! Or is this your plan to make people so frustrated that they give up and you don't have to reemburse the customer? Way to go customer service!!!
Regards, Joanns

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet pro 8600 plus. Error message: cartridge missing or damaged

Just installed a new printer head to the tune of $120.00. It came with set-up cartridges that you are required to use. Installed new printer head and cartridges. Now I get the error message of cartridges missing or damaged. I have taken out the cartridges and printer head about 5 times and still get the message. Do I dare try using my old cartridges (which were actually brand new - more $ wasted)?? how can I run a business without a printer, scanner, and fax?!?

I'm having the same issue. We also had this issue with the original 8600 we purchased (that one only used the demo cartridges before giving the lovely "cartridge missing" error). The first one was still under warranty, so we had to send it back to HP and get a replacement. In the meantime, the office was without a printer. Now, the second 8600 has managed to last through about 8 cartridges (approximately six months) before the same issue arose. It's even with the same cartridge: magenta.
I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation. I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.
Alas, it is still showing the error.
I wish I could say I'm a novice when it comes to troubleshooting, but I regularly work on printers and other components. It is truly frustrating to have a product which does not perform well and which does not easily allow the user to rectify the situation without resorting to a sledgehammer or wine.

"missing or damaged" cartridges & a NEW printhead

New ink cartridges...couldn't get black to print. HP said "need new print head"; bought it & ALL NEW INK CARTRIDES;then said "magenta & photo cartridges are missing or damaged"; bought NEW ones; still says "magenta & photo cartridges are missing or damaged. HELP!!!!

Thank you for your help. Got the 2 "missing or damaged" cartridges replaced. Printer STILL said the same thing. Turned the printer off for several hours. When I turned it back on...ALL WAS WELL!

Printerhead is missing or damaged

I own and HP OfficeJet 6500 E709n. The printer was working fine, until I changed the ink cartridges. After changing all the color ink cartridges, I received an error message stating, " the printhead apprears to be missing or damaged....".
The printer will not work, even after I turned it off than on again. I'm stuck. I've changed the cartidges many times before, quite successfully, and don't think I've done anything different this time to cause the error.
Any suggestions?

Hi rmed23,
I see that you're having problems with your printer. I would take a look at the document below.
Printhead Problem
Let me know how it goes.

L7650 missing or damaged cartridge

I've had my HP L7650 All.In One for.at least five years. In March 2014, I had Costco refill my cartridges. They damaged the magenta, so I ordered a brand new one from Staples. I put it in, but I've gotten an error message stating "Missing or damaged K cartridge."
As far as I.know, there is plenty of ink in the black cartridge, but I can't get the printer to even copy a page.
Before that, I was having long delays between computer screen prints and the print copy actually being produced.
What is the first.step, I should take and what.following steps should I take afterward, before I trash this printer?
I have a new printer ready to go, but I would like to get some more life out of the L7650 first, if it can be easily fixed...
Thank you,
Ron Cole
Concord CA

Hello Ron, aka @L7650 , welcome to the forums!
I read your post about your Officejet Pro L7650 showing you there is missing or damaged ink cartridges or printheads. I would suggest trying out the steps in the guides below for this issue. If the problem continues, I would then suggest calling HP directly to inquire about your options with them.
'The Following Printheads are Missing or Damaged, Replace the Printhead' Message Displays on the All...
A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Displ...
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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HP Officejet 4620 Not printing black ink

I just installed a new, genuine hp black cartridge. It is seated and vented properly. I have run "clean printhead", and it shows a full black in cartridge. The printer will print other colors but it will not print black ink.

Hi Zagsmith,
Officejet 4620 use HP 564 and HP 564XL series ink cartridge. Pleae take a look at those link to find out more about compatible pritners.
I would like to update with you the one new programme that currently HP is introducing .
It is called Instant Ink which is the monthly ink subscription plan based on the usage.
HP Instant Ink is currently only available in the United States and the United Kingdom. If you are residing in US and UK, you can start experiencing.
We’re planning on expanding, so keep checking back for updates on when we will be available in other countries.
You may take a look at below links for more information about Instant Ink.
https://instantink.hpconnected.com/us/en?jumpID=af_r11549_us_en_hho_ii2_hhoproduct_092613#answer-6
http://www.shopping.hp.com/shopping/pdf/instantink_faq.pdf
*I am an HP employee*
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Officejet 4620 - Blank Ink not printing

Officejet 4620 all-in-one. Started having this problem last week- no black ink print. Brand new genuine cartridges in use(tried 3 separate cartridges straight from the box). Tried all solutions listed on the troubleshoot page to no avail(even three printhead cleanings). Ink levels are tops. Same problems when copying documents. Color ink working fine. Extremely frustrated!! Printer out of warranty by 2 months. This is my fourth HP printer and the first that gives me this kind of issue. Anyone,Anyone? Help!
This question was solved.
View Solution.

Hi Ed-G,
Welcome to the HP forums
I'm sorry to hear you haven't been able to print in black with your Officejet 4620 but I will certainly do my best to get you some assistance with this issue!
I realize from your description that you have most likely covered the steps in this document, but just to be sure, can you go through this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document and verify that you have tried all of the steps? If you have and the problem persists, can you let me know what country you're in? Please feel free to private message me that information!
Hope to hear back from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Hp officejet 4620 printhead missing or damaged

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