HP Officejet 6310 All in One

I currently own and use the 6310 model. Previously I was using a 6210. It now sits in the garage ( I should throw it out) because it stopped working shortly after it went out of warranty and the repair estimate was more than the cost of a new machine. Now the 6310 model is malfunctioning exactly the same way as its predaccessor. After performing any function that requires printing, the carriage never returns quite all the way to the right side where it belongs, and I get an error message. Consequently, I have to open the top and manually slide the carrige over to the right, then hit the OK button before it completely resets up. It's is so annoying, I am ready to throw it out the window. Never will I buy another HP product.

Hi,
How long have you had the 6310 model? Has it been performing okay up until now? For example, the carriage had been sliding all the way over correctly until now.
You didn't indicate what the error message was. Depending on the error message, there might be some troubleshooting available. I am going to provide you with some documents I found on the HP OJ 6310 product support page that might be able to help... again depending on your error message.
This document is a "carriage jam" document, but there might be some troubleshooting a little ways down the document. There is a section about the "faceplate" not being installed correctly and a section on the carriage moving freely.
Sometimes ... over time the "rod" that the carriage moves on can get dirty. I would turn of the printer and unplug it from the power. You might try taking a lint free cloth and gently wipe down the carriage rod and move the carriage freely over the rod. Take care not to bend or tear the "ribbon" cable attached to the carriage.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00618080&tmp_task=solveCategory&lc=en&dlc=en&cc...
If this doesn't help, then here is the link that goes to several documents on "error messages"
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=55683&tmp_task=solveCategory&lc=en&d...
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Similar Messages

HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge

HP OfficeJet 6310 All-In-One printer on a iMAC OSX version 10.9.5 system
Hello,
As I don't print in color much but had need to I discovered my printer not printing in color. I trouble shooted and even replaced with an new HP95 new from Office Depot ( I never buy refilled). The printer still won't print color but it advances the paper as if it was printing - just no ink on paper. I have cleaned thoroughly the ink jet heads, cartridge area, and run all the alignment and printer utilities. The test page print does not show color either. I have no error messages. Don't know what else to do.
thanks
DH

Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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How can i add a wireless printer HP officejet 6310 all in one? is it possible

How can i add a wireless printer HP officejet 6310 all in one? is it possible..?

Hi @millep
To answer your question, no the Officejet 2620 is not a wireless printer;
- Source: Printer specifications
As for the USB cable, personally, I believe the intention is to bring down the cost of the printer by selling the USB cable separately. Many people already have printer USB cables kicking around the house, so instead of paying more for the printer and having an extra cable I believe the theory is reduce the cost and sell the USB separately for those who need to purchase one.
I hope this answers your inquiry.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
Error:

Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet 6310 All-in-one "Door Open" message

My printer, Officejet 6310 All-in-one will not print. The message in the control panel says "Door Open". I have no idea what this means and there is nothing open on the printer. The HP utility says everything is fine. I have powered off and powered on the printer with no change. Has anyone else had this problem? Does anyone know what to do about it? Thanks.

Hi there Texsron Hope you are doing well Ok open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product. if that did not help go to this article.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00829896&cc=us&dlc=en&lc=en&product=1119598&tmp_track_link=ot_search Let me know the outcome I will do my best to assist you with any lingering issues, RobertoR ▼

HP Officejet 6310 all-in-one wireless option questions

I have a HP Officejet 6300 All-in-One printer and I was using it with my wire network connection. I just moved to a new home, which I rent, and I do not want to make new wholes to past the cables then this is my question:
"I have a Cisco Linksys AE1000 high performance wireless-N usb adpater (dual band)" and I saw this product Female USB A to Male Ethernet RJ45 Plug Adapter (on Amazon that I think will be great if I can use it). Can I connect them to make my printer wireless?"
Please help.
Thanks.
BAK

Unfortunately that will not work for this printer. Wireless printing is set up through the printers software that you install on your computer. Since this printer is not a wireless printer, there will be no option to set it up wirelessly in the software, the only options will be ethernet or USB.
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Tying to re-install my hp officejet 6310 all in one with windows 7 op system

Fomerally had this working great. a tech had some type of patch which allowed this device to work with my Windows operating systerm instead of XP. I didn't make a back up disk and now I can't get it to load. Anyone come across this issue?

Hi, Please download software and driver from the following link and install on your computer: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-6300-All-in-One-Printer-series/1120059/model/1120060#Z7_3054ICK0KGTE30AQO5O3KA30R1 Regards.

HP Officejet 6310 All-in-One alignment failure error

Unable to copy. When I turn on printer it attempts to align print heads but produces error message "Alignment failed". I can print from computer.
Thanks.
CJCJC

Hi @CJCJC,
Welcome to the HP Forums!
I noticed that you are getting the alignment failure error with your HP Officejet 6310. I am happy to help you with this issue!
I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Also, I would recommend making sure none of your ink cartridges are low or empty, and that they are Genuine HP ink cartridges.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet 6310 all in one will no longer communicate with pc.

router died. had to replace. tried reloading drivers&set up. this pc pluged into router as is printer . All phones and notebooks work fine!! what up??

Hello,
When you run the wireless set up wizard, does it connect to your network without any issues?

My hp officejet 6310 all in one disc will not install

had some trouble and uninstalled my software in trying to reinstall but when i put my dice in nothing happens i am able to print and send a fax but it wont scan or recieve a fax

Hello @mac1950 , and welcome to the HP Forums, I hope you enjoy your experience!
I understand your printer will not install. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet 6310 All-in-One repeating printing

Several days ago I printed an attachmemet from an email; now, every time I attempt to print anything else, the attachment is printed; how can I purge the system of that information?

It looks like print jobs stuck in the print spooler. To clear the print jobs. Follow the instructions below.
Turn Off the printer
On the Windows taskbar, click Start , and then click Printers and Faxes
Right-click the name of the product, and then click Open .
Click Printer , and then click Cancel All Documents .
Click Yes to confirm the action.
If documents remain in the print queue, restart the computer.
Try printing again.
If the issue continues, proceed to the next step to restart the print spooler device.
1 Open Administrative Tools.
            a. On the Windows taskbar, click Start , and then click Control Panel .
             b. Click Performance and Maintenance .
NOTE: This step is not necessary in XP Classic View.
            c. Click Administrative Tools .
2 Double-click Services .
3 Dubble- Click Print Spooler .
4 Click Stop to stop the Print Spooler.
5 Click Start to restart the Print Spooler.
6 Click OK .
7 Restart the computer.
8 Try the print job again
Depending on Operating System below are the links:
Vista   : http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00843712&cc=us&lc=en&dlc=en&product=1119598
Win XP : http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01072463&cc=us&lc=en&dlc=en&product=1119598

Windows 8.1 Pro - Hp Officejet 6310 All-in-one

Installing Software & Driver issue
During the installation process the screen disappears after the "extract" screen and nothing happens anymore after
- printer detection
- download of software
- extraction 100%
In the taskmanager "HP installer setup (32) bits" is still running with 31% of cpu usage.
Installation tryouts:
- driver installation DriverDr_for_AIO_CDB_Net_Full_Win_WW_140_408 (2020 kB)
- full software installation AIO_CDB_Net_Full_Win_WW_140_408 (423380 kB)
- full software installation AIO_CDB_Net_Full_Win_WW_140_408-4 (336646 kB)
- network connecton
- usb connection
- removed McAfee
- clean start
- hp printer wizard
- hp print and scan doctor (print and scan works, newer software available)
System:
- Dell Inspiron17 7746
- Windows 8.1 Pro
- Windows requires no update anymore

Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Windows 8.1 will not install the driver for Officejet 6310 All-in-One

Have downloaded the driver from the HP website, but it will not install. The download wizard "detected a problem with the driver software" but did not say how to resolve it. The option to download the software was still available, so I did that anyway. When attempting to execute from my hard-drive, extraction occurs, followed by a delay, and then a message that reads "This application has requested the Runtime to terminate it in an unusual way". This is in an error box headed "Microsoft Visual C++ Runtime Library". Can anyone help please?

Hi AB-Comp,
Welcome to the HP Forums! I understand that your are seeing the error The download wizard "detected a problem with the driver software". I am happy to help you with this issue! I have some questions for you:
What Operating System are you using? Windows or Mac? What version?
Can you make copies with the printer?
How is the printer connected? Wireless, Ethernet, or USB?
Is the power cable plugged into a surge protector or directly to the wall outlet?
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet 6310 All-in-One Problem

I tried to uninstall and reinstall my HP 6300 Printer but a few things are happening, When the uninstall feature tells me to empty the trash, I get a message that says HP Device Manager is in use. Did I really uninstall it because it's missing from the list of printers. Then I tried to reinstall it from the CD . It apparently runs through the setup function but the install command doesn't appear. Any ideas ?

HI,
If you can't empty the trash, and you see the device is in use dialog, open Activity Monitor (Applications/Utilities). Click the pop up menu top right in the window, select My Processes.
You can select the printer then click the red Force Quit button.
Carolyn

6310 All In One - Crashes IE7 when printing, (hpzui054.dll?)

I am calling on all you HP experts out there to assist me with a problem I’ve been experiencing with an HP Officejet 6310 All-in-One printer. What happens is the employee will be printing web based reports from Internet Explorer. She will click Print from the file menu and make some preference settings (draft mode, BW printing, fast printing). The print dialogue box appears fine and she can make those preference changes, however, it is when she presses the print button that she witnesses the error. What happens is, IE7 will crash (IE has experienced an error and must close…). Her IE windows will close and the printer will not print the page. She commented that she “knows” when the crash is about to occur because after pressing the print button, nothing happens for a few seconds, then IE crashes. This is not every time she tries to print. She may print (the exact same website) 5 or 6 times in succession and it will print fine. Then, out of the blue, it crashes. In one instance, she received an IE crash when she clicked the “Preferences” button in the print dialogue box.
Printing in Word and Excel has not appeared to cause this problem.
System Specs:
The laptop experiencing the problem is a Dell E6400 32bit system running Windows XP SP3 with 2GB of ram and an 80gb hard drive and Internet Explorer 7.0. It has all critical updates as of the week of the 23rd (Februrary). .Net frameworks include: 1.0, 1.1, 2.0, 2.0 SP2, 3.0 and 3.5. The laptop is a fresh install, and the employee commented that this problem happened on her original laptop before it was recently upgraded.
Driver version is the latest (7.0.1), right from HP’s support website. Connection method is USB.
What I have tried so far:
Uninstalled and reinstalled the printer using the included factory driver CD.
Uninstalled and reinstalled the printer using the FULL driver package from HP’s website
Uninstalled and reinstalled the printer using JUST THE DRIVER from HP’s website.
Attempted to print without selecting advanced preferences (Fast draft, BW printing, etc)
Errors details obtained during the times the crash occurred:
AppName: iexplore.exe        AppVer: 7.0.6000.16791       ModName: ntdll.dll
ModVer: 5.1.2600.5512         Offset: 000429fa
I hit properties, then features, and error came before I could select fast draft.
AppName: iexplore.exe      AppVer: 7.0.6000.16791     AppStamp:4949c35a
ModName: ntdll.dll      ModVer: 5.1.2600.5512      ModStamp:4802a12cf
Debug: 0       Offset: 000429fa
AppName: iexplore.exe      AppVer: 7.0.6000.16791     AppStamp:4949c35a
ModName: hpzui054.dll      ModVer: 60.54.45.0      ModStamp:443a1824f
Debug: 0       Offset: 000d3a9e
Our corporate issued laptops contain a “core” base group of programs (Office 2003, Adobe Reader, Vipre Antivirus, Sun Java, Google Toolbar). We try to keep them clean of any unnecessary programs that may conflict.
*Mention*, I have “Data Execution Prevention” on for Explorer.exe file. I understand there was a bug a while ago that caused certain HP printers to print blank pages if this was enabled. Not sure if it’s the same here.
Hopefully the information I provided helps lead towards a fix for this rather annoying bug. Reinstalling the operating system and/or reverting back to IE 6.0 is not an option. The employee was reporting this problem with an older corporate laptop she was issued and I wanted to wait and see if the problem carried over onto the new laptop, which it did. Let me know if you need any additional information from me and I thank you in advance.

I have had no luck in troubleshooting the problem with the HP 6310 driver. After doing some reading on the forums, I was pointed in the direction of using an alternative driver. The forum poster recommended using the HP DeskJet 990c or HP DeskJet 5940 driver. I tested both of these alternate drivers out and they sent print jobs just fine. Below are instructions on how to setup an alternate print driver (using the 990c driver). Those wanting to use the 5940 driver must download and install that driver first, then follow the steps. The 5940 driver offers some advance features (such as "Fast Draft"), that the 990c driver does not.
Step 1: Install an alternate printer driver
To install an alternate printer driver for a HP DeskJet 990C printer, follow these steps:
1. Click Start, Printer and Faxes.
2. Double-click the Add Printer icon. Click Next.
3. When prompted, choose Local, and then click Next.
4. In the Manufacturers list, choose HP.
5. In the Printer list, choose the HP DeskJet 990C printer, and then click Next.
6. Choose LPT1 as the port, and then click Next.
7. The printer name should be listed as HP DeskJet 990C Printer.
8. Click No when the "Do you want your Windows based programs to use this printer as your default printer?" message appears. Then click Next.
9. Click No when the "Would you like to print a test page (recommended)" message appears. Then, click Finish.
Step 2: Configure the alternate printer driver
1. In the Printers Window, right-click the icon for HP DeskJet 990C printer.
2. Click Properties.
3. Click the Ports tab.
4. Click the down-arrow where it says "Print to the Following Port." Select DOT4_00x port that the all-in-one software created. The all-in-one's model number should appear as part of the port destination.
5. Leave the HP DeskJet 990C printer identified as using the following driver, and click Apply.
6. Close the Printer Properties window.
It is still too early to tell if this drive will be a suitable substitute. However the tests so far have appeared promising.

HP Officejet 6310 All in One

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