HP OFFICEJET 6700 w/windows 8.1 OFFLINE OFFLINE OFFLINE !

Help
Constantly losing ability to print. Uninstalled and Reinstalled printer. Made sure not set to "offline" and it IS set as the default printer. Am using a wireless connection. Printer is new. Used installation disc for the driver...is there a better online driver that I need? Any ideas?

Hello Acelestialsoul,
Welcome to the HP Support Forums. I understand that after installing a driver from the installation CD that you are unable to communicate with the printer as it is showing as offline.
Since you are using Windows 8.1 have you Tried the HP Print and Scan Doctor for Windows? The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues.
If that doesn’t find any issues, please Uninstall the Printer Software. I would recommend removing all the HP software. Once the software has been uninstalled please reinstall the software using the steps for a Windows 8 install. I would recommend using the HP Printer Install Wizard. For more information about the Printer Install Wizard please refer to How Do I Find the Best Windows 7 or Windows 8 Driver for My Printer?
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

Officejet 6700 on Windows 7 - HP Solution Center

HP Solution Center does not recognize my Officejet 6700 Printer. My first thought was to uninstall and reinstall HP Solution Center. How do I get a copy to reinstall. Or, if there is an easier solution, I'd like to know abou it. Thank you, Sandy
This question was solved.
View Solution.

Hi Sandy,
The HP Solution Center is part of the software provided for older HP products, It is not part of the HP Software for the 6700 and cannot be used with the specific model.
You may access the software by clicking the Windows icon ( ), click HP , click All Programs , click the HP Officejet 6700 folder, then click the HP Officejet 6700 icon. The printer software opens.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Mac can not connect to OfficeJet 6700 while windows machine can ...

Hello all.
I have an HP Officejet 6700 for more than a year. It is connected to a wireless network (Netgesr wireless router), both Mac an Windows PC printing and scanning successfully until yesterday…
Since yesterday the Mac cannot print or scan, while windows machine still works fine …
Mac OS version is 10.9.4
I changes the printer from DHCP to static IP, I deleted the printer from the Mac and installed it again from the HP site but at the HP Utility I get stuck in the Add Officejet 6700 (08B0D2) Bonjour Multifunction with an “Unable to communicate with the printer at this time” error message.
Again all of this while windows machines communicate and work perfectly fine.
Any idea?

Hi @AmitFish,
Welcome to the HP Support Forums! I see you are not able to connect your HP Officejet 6700 Premium to your Mac, everything was working fine and all of a sudden you get a communication error.
I would first like you to make sure you have installed all Mac updates, please run the updates and let me know if this helped?
If not, please complete the steps listed here: Printer Does Not Maintain Wireless Connection, I know you have previously set a Static IP, please continue and let me know the outcome.
I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Windows 10 support for officejet 6700

Is there any HP printer support/drivers for the OfficeJet 6700 for Windows 10 Enterprise?
This question was solved.
View Solution.

Hi,
Windows 10 is still in its beta stage, any drivers will not be provided prior the operating system release.
From my experience the Windows 8.1 drivers should work fine, I suggest giving it a try:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109007-3&cc=us&dlc=en&lc=en...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

OfficeJet 6700 Premium Problems after Windows 8.1 update

My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan. Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan. Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4. I tried uninstalling all HP software first, but the same errors persist. I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer. Any help would be appreciated.

Hello mfrank1,
Welcome to the HP Forums.
I see that you are having some printing issues since you upgraded to Windows 8.1.
I do have a few troubleshooting steps that we can try to resolve this issue.
I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document: Uninstalling the Printer Software.
When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
Once the software is uninstalled, please restart the computer. Please disable any firewalls or anti virus protection before starting the next step.
When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please save the download to the Desktop of the computer so that it creates it's own Icon. Double click on the new Icon and follow the instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP OfficeJet 6700 throught Remote Desktop in Windows Server 2008

i access a windows server 2008 machine via remote desktop i want to print to my local hp officejet 6700 printer i have my printer resources shared i have downloaded the OJ6700_Basicx64_1315.exe which says its for win server 2008 yet when trying to install it says my OS is not supported. is there any other driver i can use? any way to use a generic driver?

Yes, you can try to download the 990c driver and it should work. (Shane_R) has a post that gives you directions on how to download the alternate drivers. Here is a link that may assist you.
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers-e-g-Windows-8/How-to-Assign-Alterna...
Let me know if this helps, thanks.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

Officejet 6700 need driver for windows 7

Have a Officejet 6700 need to install the driver for windows 7, windows will not allow the driver to install? I have the orginal install CD and have tryed to ureinstall several times without luck. Seems windows doesn't like the signiture associated with the driver..

Hi,
Please download the following package and install to your Windows 7 computer:
http://ftp.hp.com/pub/softlib/software12/COL41871/mp-109007-2/OJ6700_1315.exe
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

MY HP 6700 printer says it is offline. How do we get it back?

From one day to the other, it appeared as "offline" though it´s connected, I have windows 8.1. I desinstalled and tried to install again but in the process the printer is not found. I have also installed the HP Print and Scan Doctor I printed the Network Configuration Page and there I see no errors, reseted the printer, connected to my wireless again, do not know what else to try Please I need assistance.
thanks

Welcome to the HP Community @Mayrus !
I read your post about how your Officejet 6700 is appearing as "offline". I hope to help you out with this issue!
I would first suggest following the steps in this guide. Normally assigning a static IP will help stabilize the connection to keep it from disconnecting.
HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series (H711) - Printer Does No...
Good luck, let me know what happens!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

OfficeJet 6700 - "Unable to communicate with printer" message after install

I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
I just installed the OfficeJet 6700 - installed OK. I also updated software/firmware during the install process.
Windows' "Devices & Printers" recognizes the HP as being installed.
Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

Sorry this is so long, but I tried to be through in my testing.
Followed your suggested steps.
I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
I unplugged the USB cord from the laptop.
I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
After entering the IP address & clicking Next, it searched the network and returned this message:
Additional port information required
The device could not be identified.
The device is not found on the network. Be sure that:
1. The device is turned on.
The network is connected.
The device is properly configured.
The address on the previous page is correct. (re: the page where the IP address is entered)
If you are sure the address is correct, select the device type below.
I selected Standard (Generic Network Card) and clicked Next.
Summary dialog appeared and I clicked Finish.
Clicked OK/Apply.
Attempted to print. Like before, it sent the file to print queue - then nothing.
Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
Attempted to print. (I'm testing w/ Notepad and .txt files)
I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
I plugged in the USB cord again and re-ran the same series of tests.
~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Reconnected to the wireless network & verified that the IP address had not changed.
Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

Problem in printing from Officejet 6700 in Mac

Hello all.
I have an HP Officejet 6700 for more than a year. It is connected to a wireless network (Netgesr wireless router), both Mac an Windows PC printing and scanning successfully until yesterday…
Since yesterday the Mac cannot print or scan, while windows machine still works fine …
Mac OS version is 10.9.4
I changes the printer from DHCP to static IP, I deleted the printer from the Mac and installed it again from the HP site but at the HP Utility I get stuck in the Add Officejet 6700 (08B0D2) Bonjour Multifunction with an “Unable to communicate with the printer at this time” error message.
Again all of this while windows machines communicate and work perfectly fine.
Any idea?

Hi @AmitFish
I see that you can still use the Windows PCs to communicate to the printer, but not the Mac. I suggest using the following document to troubleshoot the issue, as this applies to the Mac operating systems; 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X.
Please let me know if this resolves the issue, or if you require further assistance. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Print problem for Officejet 6700

Recently I have been having trouble in printing the word document. I was working about 3-4 days ago.
I have windows XP with MS Word 2010. The print is HP Officejet 6700 Premium. I always use it in the offline mode. It's connected to the computer via LPT slot.
The test page gets printed. But the word document doesn't. I also tried notebook and excel documents, and I have the same problem.
I know it's something very simple (at least I feel that way) bit it's very annoying when one needs something printed.
Please help me or direct me to seek further help. Thank you.
JCM
This question was solved.
View Solution.

Take a look at this link concerning the print queue.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP Officejet 6700 Premium - Won't print from my laptop.

HP Officejet 6700 Premium - Microsoft Windows 7 - I get a message on my Dell Laptop that says my printer is offline. The connection between the laptop and printer is wireless. I can run copies by placing them on my printer, but the printer is not reading instructions from my laptop. I cannot even print a test page when the instruction is given from my laptop.

Hello,
In addition to what "banhien" mentioned. Obtain the IP of the printer.
On the PC desktop > START > All Programs > HP > Officejet 6700 > Update IP , then type in the IP obtained from the printer.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the white star under my name.
Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Officejet 6700 error while searching for updates: 'Printer could not connect to server'

I recently purchase the Officejet 6700 Premium. While setting the printer up, I received the error 'The printer could not connect to the server.' I first received this while the printer was searching for updates. I later received the same error while trying to set up ePrint from my computer.
The printer is connected through my wireless router. All other print services function normally. It is connected to the network, and I have printed several times over the wireless network.
Though I don't think it matters, since the on-board print set-up gave me the error, I run Windows 7 64-bit on my computer.
Thanks for any help!

What is the IP address of the printer? What is the make and model of the router that you use in the wireless set up? Is the router firmware up to date?
I would first try power cycling the router and the printer. Turn off/unplug the router and then power down the printer. Then plug the router back in and wait for it to be fully up and functioning before turning the printer back on. After you have both pieces of equipment back on and functioning attempt to connect to web services again.
If still having problems I would attempt to set a static DNS on the printer through the embedded web server (EWS) by entering the printer's IP address into the address bar of a browser on a computer.
Once that computer displays that page click on the Network tab.
Then look in the column to the left and find the Wireless section
Click on IPv4
Then on that page look at the 2nd section that is labeled DNS Address configuration
Change the radio button to the manual option
Then for the manual preferred fill it out and make sure it reads 8.8.8.8
Secondary should be set to 8.8.4.4
Then hit Apply
Read the next screen carefully. That message with the "OK" button below it is one that states to click that button to undo the changes you just made. Just navigate away from that page by clicking on another tab.
Then reattempt to connect to web services.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

HP Officejet 6700 - scanning problem, "device is busy. please try again later"

I am using a windows laptop (Lenovo Yoga II). I have an HP Officejet 6700 printer/ scanner. The printing functions seem to work fine but the scanning function is now not working at all (worked previously).
When I use the HP Scan and Capture app is comes up with a message "Device is busy. Please try again later". I have installed the full software and also run the HP Print and Scan Doctor and it fails the driver check even after a full restart of both printer and laptop.
I have tried everything wirelessly and also connecting the laptop to the printer via USB and nothing seems to work.
When I try to scan direct from the printer/ scanner to the computer (ie. using the panel on the front of the printer) it recognises the computer but doesn't scan and suggests that the "scan application on the computer is currently in use".
I have McAfee LiveSafe running and also tried switching that off but didn't seem to make any difference.
Any ideas welcome. I really need to scan some things today and this is very frustrating.

Hi,
Please follow this HP document for scan issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03092457&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Scanner not working hp officejet 6700

I have an Officejet 6700 Premium Printer.. When I hit scan to computer, it says no computer found. I connected the printer to the computer with a USB cable and hit scan but window says waiting for scanner.. Printer works wirelessly w/ computer but is sporadic and sometimes have to restart printer to get it to connect wirelessly to computer.. tried to download software from hp but cant open the dmg file in my download file. Error message says Officejet series 6700 image not recognized.

Hello ramblindan,
Welcome to the HP Forums.
I see that you are having an issue with scanning to the computer.
I also see that you had the printer connected on a wireless network and then attempted to scan over USB. When the connection is changed from wireless to USB without adjusting the software, this can cause communication issues.
I have a few steps that we can run through to troubleshoot the issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we remove the usb cable from the printer and the computer and leave it off.
Please click on the following link that troubleshoots when the Printer Does Not Maintain Wireless Connection.
If this does not resolve the issue, please respond with which Operating System you are running.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP OFFICEJET 6700 w/windows 8.1 OFFLINE OFFLINE OFFLINE !

Similar Messages

Maybe you are looking for