HP Officejet Pro 850 showing off line when it is turned on and plugged in.

Ungh, it has been weeks now and this printer has just stopped working and is showing OFFLINE.  It was plugged into the back of the computer all year and worked fine and it just stopped printing so we plugged it into the USB port at the front of the computer and it worked for a while and now no matter where we plug it in, we can see it there in the devices and printers but it is greyed out.  You can make it default no problem but it just will not print.  We have downloaded the driver off the site over and over, uinstalled it over and over, when you select a document to print you can send the print to the printer, you can see it listed there but it just does not print.  I just went to the HP site and downloaded some kind of printing wizard assisstant or something and it sent a test page to the printer and it worked but this computer for whatever reason it gives me the message every time we try and print "Printer off line" Anyone have any suggestions?  Very frustrating. Thanks! Mike

Hi Mike-lake,You may find this document helpful.  It covers a number of situations with the printer showing "offline" and walks through fixing this.  http://support.hp.com/us-en/product/HP-Officejet-2620-All-in-One-Printer-series/5357283/model/5385219/document/c04249080Please let me know if this corrects the issue for you!Jean

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