HP Officejet Pro 8500 A910 won't scan

I have a HP Officejet Pro 8500 A910 set up wireless.  It prints from my computers fine. Makes copies fine.  It won't scan.  I get messages saying it is in useas a scanner or that it can't communicate with the scanner.  Disabling firewalls doesn't solve problem.

Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

Similar Messages

  • HP Officejet pro 8500 A910 won't print wirelessly

    "An error has occurred. (devInfoPage-503)".
    I've had my Officejet pro 8500 A910 for less than 6 months.  It was an easy set up and printed and scanned perfectly for at least 2 months.  I use a wireless connection from my laptop which is running Windows 7.  Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine.  And I could still print - the laptop had no problem finding the printer.
    About a month ago I had a really big print job for work.  But I figured this was a sturdy printer and could handle it.  Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing".  The only way to get it to actually print was to unplug the computer, delete the print job and start again.
    Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
    I've tried several times uninstalling and reinstalling the software.  I've checked to make sure the printer is included in the "home network".
    Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self  test page I get this message "An error has occurred. (devInfoPage-503)".  Any help in solving this problem would be much appreciated.  Thank you so much for your time.

    My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer.  re starting worked for while but now it will not recognise the computer at all.  The computer says  Scanner communication cannot be established and the printer says it sees the computer.
    Why did it work but now won't?

  • HP Officejet Pro 8500 Wireless Won't Scan Under Snow Leopard

    After installing Snow Leopard, my new HP Officejet Pro Wireless 8500 all-in-one printer won't scan. It delivers the following error message: "No Scan Options - refer to device documentation".
    Also, when I attempted to check and adjust scan settings using HP's Scan Destinations program, that program hangs and cannot save any setting changes. Then I have to use "Force Quit" to stop the program from hanging up while saving.
    HP's software update reports the printer software is up to date.
    It appears there are a ton of printer problems appearing for people after installing Snow Leopard, but I sure would appreciate any help on solutions if someone also has this problem.
    Thanks much.

    I also just tried connecting my 8500 wireless printer directly via usb and then downloading the HP printer drivers from Apple downloads and reinstalling.
    The install hangs nearly forever on the final step, but eventually says the driver install was successful. However, then when connected via usb, I am unable to print. Printing works when you reconnect via the wireless on the 8500.
    So connecting via usb and reinstalling HP printer drivers does not solve the issue. And it's puzzling, because the list of supported printers under Snow Leopard lists the Officejet Pro8500 Wireless as supporting both printing and scanning.
    Somebody has it wrong.
    If this scanning problem continues very long, I may be forced to uninstall Snow Leopard, because my printer is brand new.

  • HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

    Dell Studio
    Microsoft Vista .. 64
    HP OfficeJet Pro 8500 A910
    Up until a week ago, this printer was performing just fine.  I am unable to get it to copy, receive a fax, scan, or print.
    Unable to print.
    Job in queue.  printer screen says "now printing",  However, nothing prints. 
    When I tried to reinstall the drivers, I got  ... "Error 0X00000643"
    Ran "EndError" scan and fixed any/all problems.
    Still ... No Joy.  Still .... Unable to print.
    Tried printing a "Test Page".
    Still No Joy !!
    Screen on printer says "Now Printing"
    However, nothing happens.
    Does anyone have a suggestions?
    Thanks In Advance,

    Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

  • HP Officejet Pro 8500 A910 drivers won't install

    I moved and when hooking my HP Officejet Pro 8500 A910 Printer up it would not work and indicated I needed to install a full driver.  I have had nothing but trouble with this printer since purchasing it!!  I had previously hard wired it to make it usable (barely).  Thinking I would only need to plug the Cat 5 cables in and be up and running, I was irritated to find it wouldn't work. I downloaded the driver but when I it came to installing it I received an error message stating the driver could not be installed.  I downloaded a K850 series driver and got it to print but it wouldn't scan.  Unfortunately, I uninstalled the K850 driver and now I get the same error message when attempting to reinstall it.  I have followed all of the HP solution steps disabling all startup & security stuff, etc. to no avail.  It will not install the drivers.  Any suggestions would be appreciated.

    Hi Spitz1605,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
     Sorry that you are having issue with installing the printer on to your computer. So I can better assist you, Please respond with which Operating System you are running and I will be happy to assist you with this issue.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Please respond at your convenience.
    Thank you
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Can't setup scan to email with google apps for your domain (HP Officejet Pro 8500 A910 Printer)

    Printer HP Officejet Pro 8500 A910
    Web interface (HPLIP installed on ubuntu 11.10, but problem is linked to web config.) 
    "The device could not send the test e-mail message. (EmailAccounts-timeout)" when going through the full setup, and "The device could not send the test e-mail message." when testing the account after creating it from the "Outgoing Email Profiles" tab. 
    No changes.
    I can't cofigure the printer to send emails out using the email adress we have created exclusively for it with our domain name in Google Apps for your domain. The settings test ok for the email alerts. 
    I'm using these settings: 
    Server: smtp.google.com
    Port: 587 (also tried 465)
    username: [email protected]
    good password, copied and pasted to make sure there are no typo's. 

    Welcome to the forums Joanda!
    I saw your post about the issues you are having with scanning and would like to help!
    Please let me know which model of printer you have:
    HP Officejet Pro 8500A e-All-in-One Printer - A910a
     HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
     HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
    Also let me know which operating system you are running on your computer.
    Thank you!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

    I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow.  I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated.  Thanks very much in advance. Peter B.

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day!

  • My HP Officejet Pro 8500 A910 will no longer print aqua.

    My HP Officejet Pro 8500 A910 will no longer print aqua.  I just tried two new cartridges and when I clean the heads, no aqua prints.  I get no error messages however.
    One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer.  If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it.  Then, as long as I kept printing, it worked fine.  When I replaced the problematic print cartridge the printer works fine except now it won't print aqua.  Could the problematic cartridge damaged something?
    I looked at the print head and it looks fine.  What is strange is that NO AQUA INK at all shows on the print head page.
    What should I do?  Help!

    Hey @CWickstrom ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
    I hope this helps.
    I worked for HP.

  • Fax from Win8 on HP Officejet Pro 8500 A910

    I'm trying to fax files from my PC (with Win8) through my HP Officejet Pro 8500 A910 All -In -One. 
    The manual says to choose the fax option in "Print". No such option exists.
    Does anyone know what Drivers or Software to install to get this to work? I can Scan , and print but not fax.
    I downloaded and installed the latest drivers and firmware from the HP website but nothing new shows up in the print option.
    This question was solved.
    View Solution.

    HI KentHP, I'm glad I was able to help!
    I would recommend page 92 of the HP Officejet Pro 8500 (A909) All-in-One Series User Guide to find information on setting up fax re-dial.
    Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

    My printer worked great on Win XP and I could fax directly from the printer or from the computer.  I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit.  Everything works perfectly, except faxing from the computer.
    If I run the fax test from the printer, the fax test PASSES.  If I run the fax test from the computer, the fax test PASSES.
    If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
    It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
    It always worked on Win XP.
    The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP.  All the properties on the FAX printer look good.
    I tried a usb connection, and a network ethernet connection, with the same results. 
    Printing and scanning all work fine.  I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
    When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax.  All just like I used to do before I upgraded to Win 8.  When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled.  No error codes are displayed, no clues as to why, no nothing.  If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
    Very bizarre.
    This question was solved.
    View Solution.

    Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
    Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
    Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
    Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
    Let me know and have a great day!  

  • HP Officejet Pro 8500 A910 printer/scanner/fax

    Dear Forum,
    I have experiencing problem to scan on this product but I can print my work from the computer.
    The message appear from my computer:
    The HP Officejet Pro 8500 A910 was not found.
    The message from the unit HP Officejet Pro 8500 A910 screen:
    No Computer detected.
    To scan to your computer, the HP software must be installed on the computer and configured and the printer must be set up properly on the network or connected with a USB cable.
    - FYI, my computer is not using netwrking cable but it is connected direct to my computer.
    - HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
    Please help.

    Welcome to the forums Joanda!
    I saw your post about the issues you are having with scanning and would like to help!
    Please let me know which model of printer you have:
    HP Officejet Pro 8500A e-All-in-One Printer - A910a
     HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
     HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
    Also let me know which operating system you are running on your computer.
    Thank you!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Hp officejet pro 8500 a910 software will not open

    I have had my printer installed for over 2 years on my laptop via the network (Dell with OS Win 8.1).  Recently, as in I have no idea why or what happened, I have an issue where I cannot open the software on my computer to scan a document.  
    The icon on the desktop as well as under Programs > HP is "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\HP Officejet Pro 8500 A910.exe" -Start UDCDevicePage
    with a Start In of "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\"  
    I suspected that the link was broken and opened the link in Windows Explorer and it would not open from there either.  Also, the icon in Windows Explorer is nonspecific and does not look like an HP icon.  
    I tried uninstalling all HP software and reinstalling it, but am having the same issue.  I cannot open the software.
    Anyone have any ideas?  Thank you!

    Hi @SandraDee1961,
    Welcome to the HP Forums!
    I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
    I would recommend the following steps:
    Uninstall the software. Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. How to Disable Antivirus in Windows 8?
    Disable any firewall programs. Windows Firewall from start to finish.
    Create a new user account. Managing User Accounts and Logins (Windows 8).
    Reinstall the software using the HP Printer Install Wizard for Windows. 
    Hope this works!
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Connection Problem HP Officejet Pro 8500 A910

    Dear Forum,
    we are experiencing connection problems with the Officejet Pro 8500 A910 Printer/Scanner.
    The device is connected via Wireless Network and can reach the server (e.g. for storing scanned images).
    When we try to access the printer (or scanner) with a Computer (WinPC or Mac) that is also connected via the same Wireless Network, the printer/scanner cannot be reached (host unreachable), i.e. even a simple PING to the network address (IP V4) of the printer/scanner cannot be completed. As soon as we connect the computer via wired LAN, the printer/scanner can be reached again (normal operation). Between both states (computer connected via Wireless Network or Wired LAN) no changes were made to the configuration of the printer/scanner. It simply is unreachable when the computer trying to connect to the printer/scanner is connected via Wireless Network.
    We have looked at different firewall settings of the Wireless Router but did not find anything, the firewall is deactivated (as the router operates behind a firewall, as does the whole LAN).
    I already switched on the "compatibility to 802.11b/g" in the advanced network settings of the printer, no effect.
    Anyone got a smart idea why this is so? We tried with different computers and different operating systems, but always the same picture...
    This question was solved.
    View Solution.

    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Can't install Officejet Pro 8500 A910 on the network in my Windows XP laptop

    Everything installs normally except connection options fail to detect the printer when the network connection is selected. The prompt that follows for network type also fails when wired (Ethernet) is selected. Firewalls are turned off during installation.
    The network printer can be seen by the HP Home Network Diagnostic Utility. Using the HP Home Network Diagnostic Utility to check connection indicates software missing, connection verified, and test print failed.
    The Officejet Pro 8500 A910 Embedded Web Server can be opened from the web browser by entering the IP address.
    Changing the printer port to the IP address allows the printer to work but does not enable all of the all-in-one functions such as scanning or running HP Officejet Pro 8500 A910.exe.
    Turning the power off and back on to the printer, computer, and router did not fix the problem. Re-installing the software several times did not fix the problem.
    The installation works normally with other computers on the same network that run Windows Vista or Windows 7.
    So far, customer support has not been able to help.
    This question was solved.
    View Solution.

    Resolved, not solved. 
    I talked to HP product support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the Home Edition) when networked through a router. It will install through USB. I uninstalled the program and reinstalled it with only USB connected to clean out all the network printer/scanner information. Product support claimed it would install through an ether net cable connected between the printer and computer but this does little good if you need internet access.

  • Officejet Pro 8500 A910 has poor black ink quality

    My Officejet Pro 8500 A910 prints black with very poor print quality (faint printouts with white lines through them). This began happening after I installed a new HP 940XL cartridge and updated the printer software last week. (I had previous issues with not being able to scan directly to my Mac, which lead me to update my printer software.)
    My computer is a MacBook with OS X 10.6.8 (Snow Leopard).  I print over my home wifi network.
    I cleaned my printheads (one cleaning cycle), but that has not helped. Do I need to run more cleaning cycles? Should I replace my printhead? Are new printheads available from OfficeMax or other office supply stores which sell HP ink?
    Thanks for your assistance.

    Please try the steps in this document: c01980797
    You can try one more Print head cleaning cycle.
    Hope this helps.
    I work for HP but my posts and replies are my own.
    Have a great day!!!
    Click on Kudos if you like this post.

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