Hp officejet pro 8500a - could print wirelessly previously, but now does not print documents.

Our HP Officejet Pro 8500A was successfully networked via our wireless network to both computers in our household. We were able to print from both, as well as IPod Touch. We have not changed any settings, etc.; however, the printer is no longer printing.
We are able to print a test document from the printer; however, we are receiving the following error message on the printer:
Connection Error
The printer was unable to connect to the server. Check your internet connection and try again. Would you like to retry?
When we retry, it just brings the error message back up.
When we check the printer status on the computers, it shows that the printer is connected, but is in idle status.
Please advise what would be causing this issue, and how to correct it.

Sorry that you are having a problem printing.
Can you print a self test page or printer status report from the printer itself?
Do you get an error message when you try to print?
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Hello,
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I worked for HP but my posts and replies are my own....Thank you!
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Hi Ruski,
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The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
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HP Technical Support Case Call Form
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I just purchased an OfficeJet Pro 8600 and can't get it to work on the ethernet port. The printer states that it is not connected. I know the calbe works because I can print to a different printer when attached to that cable. Any assistance is appreciated.

Hello Gail123,
I am sorry to hear about the issues connecting your Officejet 8600. I understand you have tried many many steps on your own and the printer is still not detecting the ethernet cable.
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If you are calling within North America, the toll free number is 1-800-474-6836.
Good luck to you!
R a i n b o w 7000I work on behalf of HP
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WRT54G 1.1 Wireless works, but Ethernet does not

Evening,
This evening, I flashed the firmware on my WRT54G V1.1.
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Hi… Reduce the MTU on that router and check if you can get the connection on wired PCs. Or else reduce the Card speed (link, speed and duplex) to 10 Mb half duplex. This should give you a connection. For internet IP address, make sure you clone the MAC address of the Wired PC to this router (MAC Address clone sub-tab under setup) and power cycle the network. You can also try resetting the router for 1 min again.

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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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The Officejet 8500 will print on photo paper, but you need photo paper designed for pigmented inks. It sounds like you are using photo paper designed for dye based inks. The Officejet 8500 uses pigmented inks which will not interact properly with the coatings on photo paper designed for dye based inks.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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I am sorry that no one saw this to respond sooner, but I am going to see if there is anything I can do to help.
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HP officejet Pro 8500A - problem with wireless setup switching from ATT Uverse to Verizon FiOS

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This question was solved.
View Solution.

It is not connected to your router (indicated by the 169.254 IP address).
Let me know the model of your FIOS router (Rev D, E, etc).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Hp officejet pro 8500a - could print wirelessly previously, but now does not print documents.

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