HP Officejet Pro 8600 Plus Wireless/Wired Network Sleep Problems

Okay, it's taken me a while to figure out exactly what causes this problem, but now I have, I'm no closer to resolving it.
My setup is as follows:
Printer connected wirelessly to my Internet switch with a strong wireless signal.
The PCs I print from are on a combination of wired Gigabit connected to the same switch and wirelessly.
If I turn the printer on and print straight away from either a wired or wireless PC, it works.
If the printer goes to sleep, then printing from a wired connection won't wake the printer and causes the job to fail, but printing from a wirelessly connected PC wakes the printer and job prints okay.
After the printer has been awoken by a wireless connection, the wired connected PC still cannot print and I get the message "Unable to Communicate with Printer".
I have installed HP Print and Scan Doctor and checked the printer with it, but it finds no problems, yet if I send a test page from Doctor, it still doesn't print when wired.
I can reproduce this problem on a laptop with both wired and wireless connections by letting the printer go to sleep, turning wireless off on the laptop, and with the wired connection trying to print. Then when the print has failed, turning the wireless on again and printing again, works.
The printer has a static IP address assigned on the DHCP server, but while I expect having a wired connection to the printer might resolve this problem, the printer is located away from a network port.
The firmware reports to be up to date and all along the printer responds on a browser link from either wired or wireless connections.

Honestly, this is a pretty common problem with this model. I have found that setting a static IP address outside DHCP range and on the printer can help:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

Can the mac air print to HP OfficeJet Pro 8600 Plus Wireless e-All-in-One?

Can the mac air print to HP OfficeJet Pro 8600 plus Wireless e-all-in-one?

AirPrint is an iOS 5 protocol. It is not used on the Mac or Lion. What you *can* do is add the wireless printer to you network and print from the mac using that.

OfficeJet Pro 8600 Plus Wireless DOES NOT WORK with Mac Mavericks Based Network

Replaced my Brother system with the HP OfficeJet Pro 8600 Plus yesterday. There are many positive features of the 8600 Plus that prompted me to purchase it...
Modular Design
Large legal sized Scanner
Standard/Legal Paper Printer
Copy
E Print Capability
High Yield / Affordable Toner Replacements
Unfortunately, I discovered the Wireless network capability is less than desirable. After hours of installing, reinstalling, work arounds, internet solution searches, it just will not work. If you are able to get the printer to work on your network (with router), the scanner will not be visible, vice versa, etc...etc...etc...
HOWEVER, I did discover this solution. If the unit is near your base computer, install it to your computer with a usb connection. That allows you to have scanning and printing from that unit. Then you can connect the unit through its ethernet connection to your router. From there all computers can print within your network. It's not the best way to connect a WIRELESS printer, but at least it works.
I'm not certain why HP and Apple can't find a solution, but I never found anything on the net that worked. The problem seems to stem from the new Mavericks update from Apple, but I'm really not sure. I wasted an entire day of productivity attempting to make it work. I'm posting this so you don't make the same mistake. If you happen to know a verified solution, then I would welcome the information. Best of luck!!!

It may be a mac driver issue. Try installing the bootcamp update for your version of vista from here:
http://www.apple.com/support/bootcamp/
I'm not sure if this is supposed to work since I've never tried mac hardware at 5ghz on windows before...

Officejet Pro 8600 Plus wireless printing dilemma

Hello,
I recently purchased the Officejet Pro 8600 Plus for my dorm room in college. However, the school requires all devices that want to use its wi-fi to register their IP addresses through detection software in addition to the default log-in information just to use the wi-fi. Now, here are the items I currently have:
- the printer itself
- the printer USB cable
- a few ethernet cables
- a personal router
- an ASUS wireless dongle (plugs into PCs via USB, has ethernet port but the device itself can create a hotspot and its own "network")
- one of the built-in school routers (high up on the wall)
The question is, is there a way I can set up any type of wireless printing in my dorm room? Is it possible to buy two wireless USB attachments that hook up wirelessly to my printer and computer, acting like bluetooth? Thank you!

Range extender improves the signal strength and cover a bigger area, but adds an extra layer of communication so will have slower response. It helps connecting devices far apart, but may cause delay and "loss" of communication, especially "two way" communication which is the problem you are experiencing.

My officejet pro 8600 plus drops the LAN network connectivity , eprint works, and fixes LAN

OfficeJet Pro 8600 Plus , computer running XP service Pack 3, Wired to ethernet network with static compatible IP address.
When printer sits idly, loses LAN connectivity. Scanner and printer not seen by the computer. Unplugging cable, restarting printer does not solve the "Unable to communicate with Printer" error message.
The printer remains connected to the internet and sending an ePrint job from my Blackberry phone wakes up the connection between the computer and the Printer and scanner.
Any idea what is going on here and is there a better fix then sending a print job from my Blackberry?

I have the same problem. I'm even able to print from the EWS (Embedded Web Server) website since, even with this problem, I still have a working wireless Internet Connection. To do this just enter 192........ as the URL. The "192..." is the IP address of your printer.
I was online for over 3 hours in a chat session with an HP tech which proved totally worthless. These guys work out of a script (which is wrong in many instances) and are essentially useless unless you can get to a higher level of tech support. In fact, there can be serious damage to your computer if you blindly follow their advice.
My next step is to go higher up in the HP "food chain".
Good Luck

OfficeJet Pro 8600 Plus - Wireless connection issues with Wireless Extender

I have a TPLink Wireless 300MBps wall plug extender to boost the wireless signal around my home.
When in use my OfficeJet fails to connect to the wireless network at all, even if you 're-configure' the wireless as a new connection from the printer.
Turn off the extender, reboot the printer, and voila - it connects within seconds.
Any ideas as to what I can try?

I think there are several things at play here. The most suspicious is that the extender and the router are not the same brand. There may be some protocol issues with this setup that the printer will never be happy with.
Can you move your main router and forget the extender?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet pro 8600 plus Printer failure - there is a problem with the printer or ink system...

Arghhh! Like so many people on the forum I have today encountered this problem - it was working fine until it needed the magenta cartridge replaced. (I have replaced the other colours successfully over the last couple of weeks).
Once I replaced magenta the message came up. I have tried all the suggestions on the troubleshooting pages with removing the print head a couple of times, trying all the cartridges and cleaning the connections. I am loathe to go down the road of any cost as the printer is just over 6 months old!
Given the cost of it I would expect much better for my money. I did buy extra warranty from Staples, so will be calling them tomorrow, but I can't really wait the 30 days it could take with a daughter in her final year at University and so on - really disappointed and disgruntled.
I might have to go and buy ink for one of the other two printers I have in the house, but I really liked this and the fact that everyone could connect via wifi. That has been problematical and I wondered if that was the problem as I can't clean the printheads from the computer software and I can't get any other 'page' on the control panel .
Anyone got any suggestions, please.

Is your printer still in warranty - it should be if only six months old? You can check with HP's warranty tool here.
I would suggest you call HP, 1-800-HPINVENt if you are in North America. They should be able to either resolve the issue on the phone or send a replacement printer, it should be a lot faster than 30 days. When I have needed a warranty replacement it was generally a few days.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either. And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

Hi lahrm
I understand you are having issues scanning on the Maverick.
I will be happy to assist you with this.
I have included a document for how to scan on the Maverick.
I have provided a document for connection issues.
This document provides directions for scanning to a network folder.
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet Pro 8600 plus Printer

I have just purchased the Officejet Pro 8600 plus Printer & installed it with no problems but it won't connect to the internet/web services? It is connected to my home network & will print etc. but when I try to activate the internet as directed, it searches for a while with 'Enabling Web Services (ePrint & Apps)' on the screen & then reads 'Web Services (ePrint & Apps) could not be enabled'.
When I tried to activate the web service during instalation, the page read that if it did not activate I would be directed to a page to download necessary drivers but this never happened & the only thing I could do was to select the 'Next' button which completed the installion without the internet/web service working.
Does anyone know of this issue & if so, can you please tell me how to connect my printer to the internet.
This question was solved.
View Solution.

That is great to hear Roses66. If you could mark my previous post with the 'Accept As Solution" it will help others in this community to find our conversation easier.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion.
I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference.
Please help.

Right off I have to tell you I do not "speak Mac".
I assume the "Apple Time Capsule" is a name for a network router? A syncing device?
Unless I am mistaken:
You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier. The setup Wizard is not necessary for the process. I should think this is true for the Mac.
=====================================================================================
If you cannot get someone from the Printing group to answer your specific concern,
you may have succes with the following:
The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment. Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually. It is a bit tedious, but is may work better than fighting the Wizard.
OfficeJet Pro 8600 User Guide
You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
Select your printer from HP Office Jet 8600 series
Mac – By Garland_M
HP Wireless Printer Setup (Tutorial Video)
Mac
YouTube Search - HP printer install for mac
Good Luck!
<<< Click on the White Kudos Star on the Left to say Thanks!
Clicking “Accept as Solution" helps others find this fix for a same or similar issue >>>
2013 Year of the Snake!
Kind Regards,
Dragon-Fur

Printing wirelessly on officejet pro 8600 plus

I have recently purchased an e printer (Officejet pro 8600 plus). I have set it up on my laptop as well as mobile phone. I have printed photos from my phone, emails from my phone, emails from my laptop, word documents and excel documents from my laptop. It will only print sometimes. I think it may have to do with the printer going to sleep. On my mobile phone, I get a message saying ePrint job delayed because the printer is turned OFF or not connected to Internet. Well, it is on. When I actually go to the room where the printer is located, if I touch the screen and press Apps, sometimes, the printer says "connection error", unable to connect to the server. Other times when I have done this, it does make the connection. It seems that if I wake up the printer, I can eventually get something to print. But that defeats my purpose of the wireless capability. Can you help?

I will need some more information in order to help out. What make and model of router do you have? Does it ever fail regular wireless jobs sent from the computer to the printer? Or is it just ePrint jobs that it fails/delays? Also what is the IP address for the printer?
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

i have an hp officejet pro 8600 plus. had it for 6 months or so. intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices. recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes. but then it stops working. it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
i have an apple airport exptreme router. it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
any ideas?

Hi henryje,
Sorry to hear you are experiencing these issues. I would be glad to help.
Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
Say Thanks by clicking the Thumbs Up in the post that helped you.

HP Officejet Pro 8600 Plus - no wireless connection

Hi,
I am now onto my second HP Officejet Pro 8600 Plus. The previous one froze entirely. This one switches on ok, but is unable to connect to my wireless router (even when it is inches away from the router). The blue wireless indicator is constantly flashing, and when I try to set up the wireless connection is just says "searching" and the screen never changes. I have tried restoring factory defaults and restoring network defaults.
Does anyone have a solution please?
Glynn

You are not connecting to your wireless router if the blue (wireless) light is flashing. Move the printer to 3 feet away from the router. Set the router to a fixed wireless channel like 1, 6 or 11 never 'auto' try all three. Use 20 Mhz only or 145Mbps depending on the router. Power cycle both. Connect to your SSID using WPA2-AES encryption with your password. Have to connect to the router successfully first.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Officejet Pro 8600 Plus no longer printing wirelessly

My HP Officejet Pro 8600 Plus has printed wireless for both my MacBook Pro and iPad for over a year. As of this morning, it no longer will. The Wireless Network Test Results notice says "your hp printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Solution: if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this Test Report) to the list of permitted devices for your wireless router before continuing"
My "router" is an Apple Time Capsule. All this is "greek" to me. I have been trying to resolve this for 5 hours now and have made no headway as I really do not know what I'm doing. Do you have any tips (step by step) as to how to get this working again?
Thanks so much!

Well searching the web I find the support page for your printer here.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lc=en&product=4323648
Getting started, drivers, manuals are all here the get it connected.
Let’s try here. Wireless Printing Help
http://www.hp.com/global/us/en/wireless/index.html?jumpid=ex_r11400_go_wirelessprinting
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8600 Plus Wireless/W​ired Network Sleep Problems

Similar Messages

Maybe you are looking for

HP Officejet Pro 8600 Plus Wireless/Wired Network Sleep Problems