HP Officejet Wireless 4500 g510 n-z Scanner not detected

Hi! My husband and I purchased a new computer about a year ago and ever since then our HP officejet wireless printer, fax, scanner has not been fully functional. I have it attached to the CPU through USB. I have gone through all the driver downloads and software multiple times to no avail. My computer still doesn't recognize the scanner. I even downloaded the HP Print and Scan Doctor and it recognizes my product, it then tells me that "The full software solution for your product is not installed on this computer." Then I attempt to install the software and it says "download failed." Arghhhhh! What do I need to do to have a fully functional 3-in-1 printer on my computer. The product worked just fine on our previous computer but now I can't figure it out! Please help! Much gratitude!!!! Sarah

Welcome to the HP Forums Sarah, aka , I saw your post about the installation issues you have had with your Officejet 4500 Wireless on your Windows 8.1 system, and I would like to help! I am going to start my suggestions with performing a more "in depth" uninstall to clear out all of the printer files, restart the PC, and try downloading and installing again. Please respond back to me with the outcome! Go to the tiles screen, (start up screen)Start typing %temp%, open the folder starting with 7z, (Example: 7zS2356) Util, ccc, Uninstall_L3.When the uninstall has completed restart the computer.Delete all files you can from the temp folder. (Go to the start up screen, (tiles menu) type %temp%. Delete everything listed.)Now download and run the Full Feature Software installation from here: HP Officejet Full Feature Software and DriverTry printing and scanning. Good luck I hope this helps!Thank me for this reply by clicking the thumbs up icon below!

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Hi LillyTeddy,
Welcome to the HP Forums.
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Insanity is hereditary, you get it from your children
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Hi there @Dimples_202!
Thank you for posting on the HP Forums!
I should be able to provide some assistance regarding the Officejet 4500 and scanning to the computer!
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To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Officejet Full Feature Software and Driver
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
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I bought the HP 4500 G510 thinking it was wireless. It was only once I'd set it up, and printed my test pages etc that I realised it wasn't.
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This question was solved.
View Solution.

It sounds like the software just needs to be installed on the laptop for a network connection. If you have installed the printer software, uninstall it from the system and follow the steps in document from HP. You can use the CD, but I recommend using the latest software from HP, and that can be downloaded here. The first part discusses on how to use the Print and Scan Doctor to resolve many networking problems. This can be ignored since the software just needs to be reinstalled for the network installed printer.
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The above steps should get you going.
More information regarding the HP ePrint app can be found here.
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SOLVED! HP Officejet 6500A E710 will not stay connected to the network. scanner not connected

After 5 hours of live remote HP tech support, and 10 more hours of web searching, I am happy to say I have solved the wireless network connection issue with scanning and printing using the HP Officejet 6500A E710n-z. I notice that there are a lot of people with similar issues with no common, successful fix. Here is what worked for me.
Background Info:
Upgraded internet service from 9Mbps to 27Mbps...Provider brought out new Arris DG860 modem/router. Configured network and connected all clients (smart phones, PCs, Tablets, etc) successfully accept the printer. With this new router/modem the printer/scanner/fax would not connect to my PC at all (Windows 7 64-bit). The Officejet was always connected to the network, however, anytime I tried to print I would get an error "Unable to connect to the printer...", and when I made an attempt to scan.."Scanner not connected, make sure it is connected to the network..." blah blah blah.
Process:
After searching the web for solutions with no success, I finally made my first call to HP tech support. Tech tried numerous fixes: many network changes (channel, static IP, etc.), made changes to Windows system settings and registry, installed new software and drivers, ran the scan doctor, partial, semi, and full reset on the printer. He changed my wifi channel to 6 (or 11) from AUTO and whola. That seemed to fix the problem. After hanging up the phone 10 minutes later "No connection" errors again. Made a second call to HP Tech Support, and this new tech basically tried all the same fixes as the first tech. Worked again for 10-15 minutes then disconnected. Made third call to tech and this individual tried the same fixes as the previous two, but to no avail. He said he would have to direct me to a more Advanced Technician and would call back tomorrow. They called back the next day, and this new tech fixed the issue within 20 minutes.
Problem/Solution:
The fourth "more advanced" tech made one change in my network configuration settings. He changed my network mode from B/G/N to B/G and now the printer/scanner/fax stays connected and works like brand new. The only problem is that all my devices (including the Officejet) are 802.11N capable. Setting my network to the old B/G mixed mode slows my speed down just a bit. Using B/G/N mode or N, my download speed is 27 Mbps. On B/G mixed my speed is 25Mbps. Not too big of a deal, though. All the HP Support Techs were very nice and helpfull. They refunded my $25 Tech fee [fee charged when product is out of warranty] because the problem is not "technically" solved, even though it does work. Conclusio: This seems to be an issue with my the modem/router provided by my ISP. Could also be that it is an older Officejet and need to upgrade. To Fix Follow the Steps Below:
Step 1: Find your default gateway IP...usuall 192.168.0.1 or 192.168.1.1 or similar. Type this IP into your web address bar and hit enter.
Step 2: Enter the username and password. This is normally set at factory default --> username: admin ....passowrd: password .... or .... admin
Step 3: Go to the "Wireless Setup" tab and under the "Advanced Options" and "Wireless Network Settings" change the "Wireless Mode" to "B/G mixed".
Step 4: Click "Apply" then close the browser.
You may, or may not, lose your wifi connection for a short period while the new settings are applied and you may, or may not, have to power cycle your modem/router. That's it. Worked for me and I hope it works for you too. If you have any questions or comments please feel free to post.

OK, that all sounds right. Here are a few more router config ideas:
1. Make sure that 802.11g mode is available, along with others is OK, but 'g' must be present.
2. Change the channel to 11.
3. Use WPA or WPA/WPA2 encryption, not WPA2 only.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Wireless 4500 g510 n-z Scanner not detected

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