HP Pavilion g7 Hinge / casing breaking Issue

Hello,
I've had this laptop HP Pavilion g7-2235dx for awhile and the side part of my laptop eventually cracked off. I didn't think too much of it though it did bother me slightly. Overtime opening my laptop it started pulling the casing off and this is when I've gotten bothered by it. Now I fear having to open and close this laptop and it's such a shame because I like it quite a bit for what it cost me. I don't know what to do the screws are not loose on it as it's still intact on my laptop. What do I do / who do I contact for this? Now I just leave my laptop open when I'm done with it to not further worsen it.. But it's terrible because I bring it to school occasionally..

Dear Customer,
Welcome! to the HP Support Forum
It looks like you are having issues with regards to the Hinge and Casing of the Notebook. I understand as a
Customer how it feels when things doesnt work the way you wanted
Please call technical support immediately and get the unit serviced before it gets worse
If you live in the US, contact HP Here. and If you are in another part of the world, start Here.
Hope this helps, for any further queries reply to the post and feel free to join us again
"I work for Hewlett-Packard"
* * * * * Click the "Purple Thumbs Up Icon in the lower right corner of a post" to say thanks * * * * *
* * * * * Please mark Accept As Solution if it solves your problem * * * * *
Regards,
K N R K

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Hello, HP Area Heads, Envy Notebook Division Heads, Support Division Heads and CEO.
I regret to say that perhaps buying an HP Envy laptop worth Rs, 1,15,000/- will turn out to be my big mistake. I never thought that HP would use a LOW Grade material for Hinges that would break on its own within less then 5 months of usage.    If i calculate , I work 5 days a week and 5 months = 100 days. Even if i open and close laptop twice every day = 200 times.      WOW just 200 times and Left Hinges breaks on its own and yet HP disagrees to accept its poor quality.
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1.   Either replace your faulty product and give me a new laptop.
OR
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by adding me to ADP coverage for my exended period of warranty. ( Remember I am not asking you to do any favour if i drop the laptop or spill coffee over it. )
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Dear Mr. Desai,
Greetings!
This is further to telephonic conversation, I appreciate you taking the time and giving us a detailed summary of your experience.
We understand that your experience was not a positive one and we sincerely regret for any trouble or inconvenience we have caused you however it was not our intention to disappoint you in any way with our service. We wish to address your needs and provide the best solution available to resolve your issue as soon as possible.
As discussed, your HP ENVY 17 LM TS SE 17-j102TX ALLis covered under repair only warranty. Any electronic products has chances of failure. Thus all electronic products have warranty policy which clarifies that against technical failure during the warranty period will get rectified without any additional charge. In accordance with the warranty policy of the company, the company has investigated into your grievance and is in the process of procurement of a replacement for a spare of the HP ENVY 17 LM TS SE 17-j102TX ALL.
As discussed our technical team has validated the reported issue and confirmed part to be replaced free of cost as an exception.
Kindly share your confirmation to proceed further with part replacement, however the request for unit replacement is not a resolution to the reported issue.
We request you to refer HP Warranty Terms & Conditions for more information.
http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
Should you need any further information please feel free write back, we would be more than glad to assist you.
Thanks and regards,
Pratheesh C R
Customer Relations Case Manager
APJ PPS CSS
[edited personal information by Moderator]
India
Working Hours: 09:00AM to 06:00PM (Monday to Friday)
- Your full name : Jignesh [Edited]
- Country location:   India
- Telephone contact number :  [edited phone number]
- Email address :  [edited email address]
- Model and Serial number of your unit
1) Serial no :[Serial Number edited by Moderator]
2) Product no:F2D12PA
3) Model :HP ENVY 17 Leap Motion SE NB PC
Costing Indian Rupees : 1,15,000/-   One Lakh, fifteen thousand.
Such a high value PC and Hinges gets broken just within 6 months. This is a case of HP poor quality product.
Yet as per HP Support Service Partner "Jabil Center", Andheri Area, Mumbai City, says that this is considered as damage by customer and it cannot be covered under warranty.
As per them, I have to claim under ADP and for that I have to prove that it was Accidental Damage, which is again subject to HP approval.
(Now I am wondering, was choosing HP over Dell my mistake ?)
As per Engineer, to fix hinges, he has to change Laptop Top Cover and Base enclosure, which means almost dismantling the laptop and reassembling. (as per YouTube videos)
Something that is not acceptable to me.     I would rather demand a replacement for a fault product.
- Any HP Case numbers or HP Service Ticket numbers you may have been provided by Hewlett-Packard   : For reference, Case ID is [edited case Id number by moderator]
- HP Support Forum Username : JigneshDesai

Hi @JigneshDesai ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the personal information that was present. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

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I am having the same issue as everyone in this forum and did not know that everyone else is having the same issues. I purchased the Pavilion M6 laptop less than 2 years old, but it is definitely out of warranty. I would love to get this issue resolved because I am really in need of my laptop. The sad thing is I could not wait and was forced to purchase a new HP Touchscreen desktop TODAY because I could not use my laptop screen because the hinges came loose and Now the laptop screen is just reflecting lines and I am unable to close the screen. I would love for someone from HP to contact me as well because I am a great supporter of your product but this laptop issue has me very very worried and concerned. Can someone please resolve this issue for me. I would appreciate any assistance that can be offered as well. Thank You.

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
MechPilot
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Broken "hinge"/ casing - left side

The casing around the left hinge of my laptop has ceased to exist, as in the plastic around the hinge has completely broken off and there is nothing that I can screw the hinge into. The laptop was not dropped, in fact it was very gently opened and closed each time, yet this seems to have occurred to my, much like to hundreds of HP customers (as I've read online that this seems to be an ongoing issue for many years with HP laptops).
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Hi VS1986,
I will submit this to the appropriate persons.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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For some reason the other topic that had 255 replies has been closed???? I got off the phone with HP and was told it would be $200 to repair the damage done by their horrible hinges. Not that the care but they have lost me as a customer. Bye HP.

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All the very Best!
Venkatesh R

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Hi Jim.
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Message from mailto:[email protected] Jim Simon [email protected] at 26-10-2009 08:47:52

HP Pavilion g7 Hinge / casing breaking Issue

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