HP Pavillion model # p6654y System Recovery

I purchased a HP Pavillion model # p6654y about one year ago.  Recently, when my son was using the computer, the system became completely unresponsive. He uses gaming sites, so he may have caught a virus.  I don't know.   I ordered the recovery disks, followed directions, and the monitor just stays at "starting windows".   (I let it go overnight, just to make sure I was giving the disks enough time to work, but there was no change.)  Computer never gets to "system recovery" screen, just stays at "starting windows" .  Any suggestions?  The disks are new, clean and undamaged.  Thank you.

Hello NancyStLaurent, You might try using the hard drive for the HP Recovery Resore of your system instead of the HP Recovery Restore disk set.
If can attempt this by pressing the F-11 key when the HP Logo appears. If you manage to enter the HP Recovery Restore Utility, select the destructive procedure and the hard drive will be reformatted and wiped clean of all the software on the hard drive.
After this process completes, the system should reboot and start as it did when you first booted the system.
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Please mark Accept As Solution if it solves your problem.

Similar Messages

  • Hp pavillion dv6700 system recovery inaccessible. how do i recover with disk set?

    I am using vista, and need to set back to original state. I have tried recovery manager, advanced options, system recovery. System restarts and continues into windows with no changes. I have tried f11 to access system recovery, does nothing other than restart again. 
    There is a partition for system recovery. When I try to open the partition I am denied access.
    Please help!

    Two possibilities
    A. Mark the recovery partition as "active" in disk management, then restart, with any luck it will boot into the recovery partition and start recovery.
    Step 1
    Back up ALL of your files. Everything you can think of: documents, pictures, spreadsheets, emails you've downloaded that you want to save, web browser bookmarks, iTunes library etc. You can save a lot of time by investing in an external drive and copying everything to it. Otherwise you can use DVD's it will just take a little longer. If you do not do this all your data will be lost during the recovery process.
    Step 2
    Open the start menu, right click on Computer, select manage. When the computer management window opens, select Disk Management. In the right pane you will see at least two partitions one will be named Recovery.
    Step 3
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    Step 4
    Shut down your laptop completely, then restart the laptop. When the system restore starts select the option for the original factory restore and follow the prompts.
    B. You can order HP recovery media from the link below, or call HP on the phone to order 1-800-474-6836
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&lc=en&dlc=en#N76
    If HP no longer has Recovery Media for your model, order them here
    http://www.computersurgeons.com/Default.aspx

  • Missing files after System Recovery, HP Pavillion G62, Windows 7, 64 bit.

    My 5 month old laptop is showing signs of slowing down. When this occurs I do a system recovery in an effort to correct any problems. After completion of system recovery I always get the following error;
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                               C:\users\owner\applicationdata\locallow.
                               C:\users\owner\contacts.
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    Those are user file locations and will not affect windows or how it runs, you can ignore that error.

  • Hp pavillion dv6 not turning on or able to use system recovery

    My computer was working normally last night but today will not turn on correctly. i have tried system recovery, system restore, last known good configuration, safe mode, hard reboot....nothing is working. The screen either stays black or a message saying
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    Have you tested your hard drive? Enter BIOS setup by tapping/holding the F10 key immediately after powering on the laptop.Use Diagnostics to test your hdd.
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    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
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  • System Recovery Problem - Compaq Presario F767NR model

    I've just installed a brand-new hard drive in my laptop, which I got in the mail today from HP. However, when I press the F11 button to start system recovery, nothing happens. It takes me nowhere. The screen is black, except for an "Operating System Not Found" message.
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    pepe999 wrote:
    selinacartwrigh wrote:
    my system comes on and then stop before it opens the key board   and say disk boot failure insert system  disk   how could find  a disk  I  cant even get in
    The message means that your internal hard has been damaged. This message always comes up when the file system is corrupted. I suggest to remove it, connect the hard drive into a different computer as an external drive (use usb caddy), perform a backup if possible and the format the hard drive and restore the factory settings. I'm afraid that you have to reformat the hard drive, a checkdisk scan won't help..
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    This is a fixable issue. There are a few command line tools that can be used.
    You will  need to make an appropriate version (32-bit / 64-bit) of the Windows 7 repair disc from a working Windows 7 installation. You will need either a USB or CD to create your rapair CD/USB. Follow the instructions on this video to create the repair installation of your choice..You will will be using the manual boot sector repair that is described in this video to repair your Windows 7 Boot sector.  Use the Windows 7 repair disc or repair USB thumb drive that you created earlier to accomplish the repair.
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Deleting the C:\System Recovery Files folder

    In 2012 someone already posted this and I have the same problem.  Can't anyone solve this?  How about someone from HP or Microsoft.   Problem deleting the C:\System Recovery Files folder ‎01-08-2012 10:37 AM My computer, a HP-Pavillion desktop, model RK575AA-ABA a1740n running Windows Vista Home Premium, was getting more and more sluggish. One morning, when booting, I pressed F11 and clicked on "Backup and Recovery". The process took a while and resulted in a MINWINPC folder on my backup drive containing my C: drive in compressed form. The rest of the process was to take the computer back to its previous capabilities: formatting, installating the factory image of the system and installating my programs. Once this was completed, I decompressed the MINWINPC and it deposited all of the files from my previous C: drive into a "System Recovery Files" folder on my C: drive. From that folder, I copied and pasted the users data.
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    Unless this folder is excessive in size, why be worried?   If you absolutely have to remove the folder, you could do it outside of Windows, since windows will not let it be done.  My choice is to get a Linux Live, make the CD to load it and then reboot to the Linux by booting to the Linux Live CD.  It will not alter the Windows install but will allow the user to remove or write whatever they want to the hard drive.  I have done this many times.  To use a user friendly  Distro look for Linux Mint or Ubuntu.Be cautioned that bad things can happen to any other files if any are accidentally altered or deleted will using this method.  The risk however is yours, depending on how much this Recovery file folder is annoying to you.

  • System Recovery menu (f11) blue screen

    HP Pavillion
    Model No. p6-2412a
    Windows 8
    My first problem was that I tried to dual boot with Ubuntu (12.0.4) and I got the error after restarting probably because of my own mistake:
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    Hello awkwardvoi,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand you are experiencing the "The Boot Configuration Data file doesn't contain valid information for an operating system" error 0xc0000098 and are running Windows 8. I am providing you with a link to a The Windows Club page titled Fix: 0xc0000098 Error In Windows 8 which will walk you through the steps needed to resolve this error.
    I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Problem deleting the C:\System Recovery Files folder

    My computer, a HP-Pavillion desktop, model RK575AA-ABA a1740n running Windows Vista Home Premium, was getting more and more sluggish. One morning, when booting, I pressed F11 and clicked on "Backup and Recovery". The process took a while and resulted in a MINWINPC folder on my backup drive containing my C: drive in compressed form. The rest of the process was to take the computer back to its previous capabilities: formatting, installating the factory image of the system and installating my programs. Once this was completed, I decompressed the MINWINPC and it deposited all of the files from my previous C: drive into a "System Recovery Files" folder on my C: drive. From that folder, I copied and pasted the users data.
    The C:\System Recovery Files folder is still on my C: drive, it has served its purpose and is not needed any longer. I tried to delete it. I took administrator priviledges and right-clicked the folder and selected the "Delete" command. Surprise! Access was denied and I cancelled the command. I tried a lot of tricks gathered by a search on the Web (take ownership from the virtual menu properties and Security panel, use TakeOwnership and Unlocker) to no avail though I had very little problem deleting users data and all the files resulting from the installation of applications. Deleting the AppData folder required more patience but there was no way to delete sub-folders of Program Files containing  Window programs (Internet Explorer, Microsoft Security Client, Windows Calendar, ...). An attempt to use Unlocker even resulted in a BSOD indicating a last ditch effort by Windows to save its integrity.
    What can I do?

    Lisa, that's terrible advice. First of all, why would you delete the recovery partition? It's only accessed when you need to perform a recovery. Secondly, how does doing this solve the OP's question? Answer: It doesn't. 

  • Can I use HP System Recovery Disks on a new hard drive replacement with a lower storage capacity?

    Can I use the HP System Recovery Disks from my HP Pavilion dv7t-4000 CTO Select Edition Entertaimnent Notebook PC when I replace the failing hard drive with a smaller storage capacity hard drive?  Right now it is a Toshiba 750GB SATA hard disk drive, 5400 RPM, 2.5 inch small form factor (SFF) and I am planning to replace it with the Toshiba HDKCB26 500GB 2.5 inch Hybrid Hard Drive.  I read that I cannot use a System Image to restore the hard drive because it is a smaller capacity then the original Hard Drive. If this is true, it seems that my only option is to use the HP Recovery Disks.

    Hi:
    Normally the HP recovery disks don't work on a smaller hard drive either, but it may be possible in your case if HP offered a 500 GB HDD in that model series.
    No guarantees though.

  • Windows Vista/Serv​ice Pack 2-after performing a System Recovery my Hard Drive is full.

         I would like to thank you in advance for your patience.  I am new to this forum solution method.  I will do my best to explain what is happening with my computer without too much unnecessary information.
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    This excerpt taken from HP manual for your computer.
    On some models, you can perform a recovery from the partition on the hard drive from either the Start
    button or f11. This restores the computer to it's factory condition.
    To restore the system from the partition, follow these steps:
    1. Access Recovery Manager in either of the following ways:
    ● Select Start > All Programs > Recovery Manager > Recovery Manager.
    – or –
    ● Restart the computer and press f11 while the “Press <F11> for recovery” message is displayed
    on the screen. Then select Recovery Manager.
    Recovery Manager opens.
    2. Click Advanced Options.
    3. Click System recovery, and then click Next.
    4. Follow the on-screen instructions
    Does this sound like what you did?
    Oh yeah, Your D:\ drive is your Recovery partition and you should never mess with it.
    It contains all the information to restore your computer to factory condition.

  • Problem with system recovery for a new hard drive in my Pavilion p6210y Windows 7 Premium 64bit

       I decided to swap out  my hard drive when my computer would fail to start up or crash right after starting. Diagnostic tool at startup said the hard drive was faulty and other times I would get BIOHD-1 and BIOHD-2 errors. I replaced the old WD Caviar Blue 640GB with a new Caviar Green 1TB. I ordered and received from HP a system recovery disc set which included five discs labeled:
    Use This First! System Recovery,
    System Recovery 1:1,
    SYstem Recovery 1:3,
    System Recovery 2:3, and
    System Recovery 3:3.
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       CAUTION: Do not turn off the computer, or use the keyboard or mouse during this time. Doing so will interrupt or damage the software installation.
       Now when I turn the power on I get either:
     the HP blue screen with the green hand, (F11=system recovery), (F9=Diagnostics), (F10=Setup) and (ESC=Boot Menu). pressing esc, F9, F10 or F11 does nothing.
    Or the HP blue screen appears and then almost immediately goes to the black screen with " Reboot and select proper boot device or insert Boot media in select Boot device and press a key". I've gotten this scene while trying almost every System Recovery disc in the drive. Hitting a key does nothing other than repeating the same message.
    Once I got a "The file is corrupt. The file header checksum does not match the computer checksum" error. That appeared only once in about 30 try's.
       The open DVD drive button works sometimes and not other times. I can't seem to figure out a pattern for when it will work.
       I don't know whether I might have accidentally moved the mouse or hit the keyboard during the first attempt. Can I  do something to the new hard drive to get it back to a state where it can start from the beginning again? Might it be a problem other than the old hard drive. Anyone have any suggestions?

    Satellite L505D-S5983
    Windows 7 Home Premium 32-bit
    Yes, of course! See the link to your model's spec above.
    My apologies. The previous link went to a spec for the Satellite A505-S6960 (which came with Windows Vista installed). I had too many spec pages open at the same time and got them mixed. 
    So, are you telling me that I won't get this one to work?(the BPKT)
    No. But you may face the problems that I outlined in this message.
    -Jerry

  • Questions RE: Using System Recovery Discs on HP G71-358NR (Options?)

    I bought my HP G71-358NR Notebook in Dec 2009. It has Windows 7 Home Premium x32/x64 ). I am on my second hard drive (had to replace in Feb 2012), and I do have the HP System Recovery DVDs (there are 2 of them), and the HP Driver Recovery CD (1 disc).
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    Here's the long version - as to what happened - in case anyone cares to read it - because it may give some insight, and since it involves 3 original HP software programs being "Uninstalled" - even though the HP Support Asst. is now back and seemingly running, maybe my problem stems from one of the other 2, and there IS something simpler I can do to fix this - I will tell you what I found that is "now wrong" in my laptop, how it got that way, and what I've already tried, obviously to no avail): 
    About 2 months ago my niece's boyfriend decided to "help me out" and make my computer faster, by looking at things - he looked at my programs, and for some of them he would ask me what it was and/or if I used them at all. He did not bother to ask me about the HP ones (which, up to this point, I had not removed because I did actually like them and find them useful - I had no idea he wouldn't ask me about them first, before arbitrarily uninstalling them). I wasn't exactly sure what he deleted at first (as I was busy chatting with my niece and sister). Right before he "cleaned things up," he also installed a new keyboard and screen. I dropped my laptop on cement a few weeks prior, and the screen broke (it was "blank" when I turned the laptop on, and completely unuseable). Also, I had gotten water in a few of the keys approx. 1-1/2 yrs ago, so a few keys didn't work right, so for any "major" writing, I used a wireless keyboard - so I figured that since I had to replace the screen I may as well also buy the keyboard to replace at the same time.
    Everything worked fine after he replaced the screen and keyboard - I used my laptop for a few hours afterword, then turned it off. Before it turned off, it installed 28 updates (there were so many because I had not used my laptop for about 2-3 weeks, from the time my screen broke until I got it replaced). The next day it was working fine, but suddenly I was getting the message that I needed to Activate my Windows 7 Home Premium (that I may be using a "pirated" version, etc.). In trying to figure out what happened, I noticed that he "Uninstalled" 3 HP programs/software. The reason I know exactly which ones is because I decided to just do a "System Restore" to the time right before he messed around with things. At some point in my "looking around" in my laptop, I noticed that the BIOS wasn't right - I don't know a whole lot about it, so I rarely go in there, but I did notice one thing - that a lot of information was "missing" - info I KNOW should have SOMETHING there. When I ran the restore from the function key (F10?) I think it worked the first time - I believe that may be how I got my HP Support Assistant back - but when I tried it again a week or two later, it kept running the same 2 things (the "hard disk scan" and something else, I can't remember off-hand) over and over and over - each time saying that there were no problems. 
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    “COA SLP: This is the Product key that you see on the sticker on the side or bottom of your computer. It is a valid product key, BUT SHOULD ONLY BE USED IN LIMITED SITUATIONS (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer.”
    (Note, other than those 3-4 digits/characters of the COA-SLP key, I can read everything else - Model #, Serial #, etc. - nothing else seems to have rubbed-off)I have been troubleshooting (researching and), ever since this happened approx 2 months ago. I have run the MS Genuine Advantage Tool (have the printout), ran the "scannow" (whose results said, “Windows Resource Protection did not find any integrity  violations.” - ? Go figure), and even one solution that said to "Rebuild the license store" - which again did absolutely nothing. I have tried every "fix" except reinstalling via my Recovery Discs. At some point I became suspicious that my problem, was, in fact, due to him uninstalling any or all of those 3 HP programs. Then I found an answer to just about my same exact problem on an MS Windows troubleshooting page - they said:
    “the HP OEM OS requires information in the HP motherboard to cause the OS to activate”
    then it also listed WHY - it gave a couple examples from what the person's "Microsoft Genuine Advantage Diagnostic Tool" printout says - and those examples/results are EXACTLY what my printout says.
    So I'm concerned that one of those HP programs contained information crucial - that communicates with BIOS/Motherboard, and tells them that my Windows 7 Home Premium x64 not only exists on this laptop, but is also LEGAL. If that's correct, is there a way to remedy it (and putting back those programs/software) via the HP website, without having to do a clean re-install and lose everything? Again - don't forget, the System Restore won't work, either (which I assume has something to do with the BIOS info being gone?)

    If your BIOS is missing critical info which id's it as an HP machine, such as model,serial,etc it usually requires service from HP to correct it. I will try a contact I have to see if he can help. He stays quite busy so it may take a few days before I know anything.
    The fact that your Windows is requiring activation would cause the failure of Windows updates, etc since MS thinks you re running pirated software. The info in BIOS is what defines whether or not you are legally running OEM Windows. This is when the COA license would help, since it would replace the OEM key used to install at the factory -which "appears" to be running illegally now if pertinent info is missing in BIOS.
    I have seen it suggested that sometimes you can make out all of the numbers by focusing a bright flashlight on the COA label
    Removing the HP software you mentioned should not have any affect on BIOS info. However you can install/reinstall most software/drivers from your Support page:
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4080...
    OR-by using Recovery Manager-Reinstalling Drivers/Software>> Windows 7
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  • Hp the system recovery media does not support this computer, WIN7 GS72 Notebook

    HProduct: GS-B66US (17" I3 notebook)
    OS:             Win7
    Bios Rev:   F.47
    Error message: "hp the system recovery media does not support this computer.  You are not able to restore this system"
    Changes made to system:  Updated bios (I think).
    Getting error messages (at system boot, as windows start, and from the intel hard drive controller) warning me to backup data and hard drive my fail.
    I replaced the harddrive and inserted the first of my 4 recovery DVDs (created before I updated the bios).  After booting from the first recovery disk I get the following message
    "hp the system recovery media does not support this computer. You are not able to restore this system with the media"
    The computer still boots with the old hard drive (with drive failure imminent messages)  I do see support assistant offering another bios update but I did not install it with the hard drive problem
    PLEASE HELP
    TIA

    Hi,
    I think there could be two possible reason. wrong media or systemboard is changed.
    did you create any recovery media yourself or you ordered the recovery media from hp? also, was there any systemboard replacement done before?
    media created on some other computer (same model) may not work on your computer.
    you can order the media from hp.com here.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00810334
    also once systemboard is replaced you need to get the configuration settings done for BIOS(only HP can do it).
    hope it helps
    Regards,
    WW
    “I am an HP Employee“
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  • Creating system recovery USB windows 7 HELP ( T510i )

    Hello everyone,
    Today I bought a SSD drive for my Lenovo thinkpad T510i. I wanted to make a bootable USB flash drive, to boot my lenovo after switching the HDD for the SSD. So i took my USB ( 16 GB ) and made a system recovery disk with thinkvantage tools. Switched the HDD for the SSD and started the Lenovo with the USB in place. After a few attempts ( failing ) I'd switched the HDD back and went searching what went wrong. I found that I had to create a bootable USB first. So i did. After that i had to re install the system recovery on the USB.
    My problem is.... microsoft windows doesn't let me make a new recovery of my system ?!! So when I want to start the recovery program I get the error ( in dutch ) that windows only lets me make one recovery device......
    I want to ask you what I can do about this... do I have any options left ?
    Thanks in advance
    Luc
    Solved!
    Go to Solution.

    Hello and welcome,
    Have a read over here: http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Boot-Media/m-p/567203
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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  • Qosmio X500/00X System Recovery (Factory Reset) From Hard Disk Drive or Separate Disk

    Hey Guys,
    Looking for your advice and any links if any...cheers in advance
    My Situation
    In December 2009 I purchased a Toshiba Qosmio X500 - Model No. PQX33A-00X00J
    At the time I upgraded my purchase from Toshiba Reseller BD4U, going from the standard 1x 500GB Sata drive + 1x 64GB SSD... to instead having 2x 500GB sata drives. I purchased with 3 year onsite next business day warranty, that is is now expired.
    It came loaded with MS Win 7 Premium Home Edition - but no disks provided.
    My Needs
    I need/want to factory reset my PC - its starting to run slow
    I need to re-partition from my existing 4x partitions to just having 2
    The Issues
    Possibly as a result of upgrading the disk drives at time of purchase, I don't believe I have a hidden Recovery partition in order to do a System Recovery from the Hard Disk Drive - see image of my current partitions attached
    I don't have Win 7 OS installation disks or Toshiba Driver disks as they should have been installed by Toshiba
    My Questions
    Do You agree that I DONT have a Recovery Partition - when looking at the partition image? I'm confused on this point coz people say its hidden!?
    Given I have no Toshiba Drivers Disk or Windows 7 OS disks - what should I do? I'm thinking of downloading Win 7 (use my product key from sticker under PC) and making a disk/USB (but need to learn how)
    Is this where I get ALL necessary Toshiba drivers for my PC from?
    Does Toshiba provide a link on its site and instructions on where to get Win 7 from so I can make a recover disk??
    Notes
    Tried to email Toshiba support but at step 1 of their email process validation failed due to my PC being out of warranty so will call them on Monday instead
    THANK YOU THANK YOU, for any help you can give big ro small
    Cheers
    Rick

    WOW, thanks Macius for that great, full and thorough reply...cheers mate
    I suspected I didn't have a recovery partition - so thanks for confirming it as I planned to risk it and try! I guess it doesn't really matter why, and it would be futile to go and blame the re-seller or Toshiba at this late stage in the game in hopes they would help...
    Yeah, I just went to Microsoft Software Recovery hoping to download Win 7 OS and create a recovery disk but of course Microsoft would NOT allow it due to it being software that was pre-installed on the device blah blah blah (see error image)
    And I didn't bother back then in 2009 to create recovery media as you wisely descibed, mostly due to laziness and mentally putting it in the 'too hard basket'...I didn't really understand it - or much about computers at the time.
    Re - your Option #2 - thanks for confirming Toshiba drivers. I could/can do this - but don't really want to buy something I already have, perhaps I'll check out ebay or see if a friend has a disk
    Re - your Option #1 - I'm currently based in Vietnam and wont be back in Oz till late in the year, so will see if I can find a reliable Toshiba service provider here - but wont hold me breath on this one
    I'm thinking that IF Option #1 is a No-Go then - maybe Plan B or Option #3 could be:
    Do an Audit of Programs to identify those I don't need and can safely remove - then remove using Control Panel/ Remove Programs tool
    Reformat all other drives (not C:// where OS is)
    Then use some re-partition software e.g. Disk-Partiton.com
    Any final thoughts???
    Anyhow - thanks very much again
    Rick

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