HP Photosmart C4488 all-in-one custom paper size issue.

Hello, I just bought a new HP photosmart C4488 from the store. Not exactly just, few days back. I need prints on custom paper sizes. Heres my problem
I have a paper, plain paper, of dimensions 11.2x19.1 cms (measured by normal drawing scale). I designed an image in Photoshop with the same dimensions and 300 dpi resolution. But when I try setting the custom settings to that dimensions, I can't press OK. See the attached image for more clarity. Dimensions in the screenshot are different, but still I can't press OK there!
"Windows cannot detect any keyboard attached to the computer. Please press any key to fix the problem"

I had this same problem and discovered that what I had to do was give my custom size a name, then after you do that, you get the 'save' button and it will be listed among the seletions availabe under 'more.' I am not sure why it wouldn
t have been possible to have put a little note saying to name your custom size as the current method isn't intuitive. On the other hand, now that I have the size listed, I can't figure out how to actually get it to work as when I choose it, it tells me the size is incompatible with the paper type and does that for all the normal paper types! So I hope it works and better luck to you on this than I am having..

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HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are a problem

HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are not allowing paper to feed until several steps are taken first.
(I am using Windows 7. I also use the virtual XP mode and mostly MS Office 2003 docs).
I have had this printer for several years and love it. Before I toss it out, I thought I would check if I could get it to work properly before I buy another printer. Note: I did put in a new HP black cartridge (because it was out of ink) but the printer was not working properly for several days before I changed the cartridge. The printer was at step 5 before ink change.
Lately, each time I turn on my printer, I have to go through the same routine
1. The printer wants to align the cartridges so I push OK
2. The paper feeds into the printer and stops at the exact place to start printing.
3. Error message appears that it is out of paper. So I press OK to continue.
4. It says "aligning print cartridges" runs through 2 sheets of blank paper without trying to do anything and then states "cartridge alignment failed" "Press OK to continue"
5. Screen is now normal and it appears it is going to work.
6. It makes no difference if I used the copy function OR when I send a print job from the computer, the paper feeds into the printer and stops at the exact place to start printing but nothing happens.
7. Error message appears that it is out of paper. OR that it is the wrong size paper. I pull the paper that was at the proper place to be printed from the printer and then the error message says "Paper jam. Press OK to continue"
8. I press OK. The printer will then quickly feed in and eject 2 sheets of paper before it will actually start printing the print job. It will work fine after this as long as I print from the same document.
9. If I want to print a different document then I have to start all over again at step 6 to get the printer to work. If I shut the printer off I have to go back to step 1.
What I have already tried
A. Uninstalled and reinstalled the printer driver direct from HP web site. I have done this several times with both the basic driver download and the complete package download.
B. I have done a partial reset by unplugging the printer, and then re-plugging the printer while pushing the "# and 3" buttons while turning on the printer. I have done this several times. Each time it will work fine until I try a different document of turn off the printer.
C. I have downloaded the HP Print and Scan Doctor and used it several times. It states that "everything checks out OK"
D. I have downloaded the HP Hardware Diagnostic Utility 4.0 but it does not work with my printer.
E. I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
F. I have tried different brands and weights of paper (all 8½ x 11) but nothing works.
Most of the problems started when I added the printer to the virtual machine so I could print XP files. This may just be a coincidence because the printer has the same problems when I use the copy function without the computer being on.
Thanks for looking at my issues. Any help would certainly be appreciated.

I just tried using Notepad as you suggested and had the same result. Paper feeds in stops at proper place and error message "out of paper"
I just put in two new HP ink cartridges because the other two were low and I was told that this might be the problem.
I seem to remember that the HP 2610 shows 2 "ink icons" in the lower left corner. One for black and one for color. The ink icons would change from completly full to just an outline as the amount of ink went down. Currently the black ink icon is missing
This is a very frustrating problem because the printer works great after doing a few steps to get around the problem. The fact that the problem reoccurs any time anything is changed is the major problem
Most of the problems started when I added the printer to the Windows 7 virtual machine so I could work with Windows XP programs. This may just be a coincidence because the printer still has the same problems when I use the copy function without the computer even being on.
I want to thank you for all of your efforts. Perhaps this is a unique problem that will never be solved and it is best to take my losses and buy a new printer. As a last chance, if possible, could you refer my post to someone who is an expert with the HP 2610 printer.

HP PhotoSmart 2575 All-In-One Driver/Software Install Issue - Windows 8.1

Hi
I've just bought a new Sony Viao with Windows 8.1 (64 bit) installed.
I'm trying to install my HP PhotoSmart 2575 All-In-One so downloaded the driver and software installer from here:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110159-1&cc=uk&dlc=en&lc=en...
The file downloaded fine on to my desktop, i double click it and then the Exctracting... thing moves along to 100% then goes off the screen. Then nothing happens. I was expecting some software for the printing and scanning to be installed or some further install files to be added to my desktop.
What do i do next?
Matt

Hi Matt,
Thank you for updating me. I can definitely understand the frustration you must be feeling, especially when things seemed to be going great then it changed.
I have 2 documents to follow next. First, please try the steps in the document titled "Software Installation Stops Without Warning and With No Error Message". When you get to "Step three: Install the Software", it references HP SmartInstall. Please don't worry about using that program as it's specific to some of HP's LaserJet printers. Please use the HP's Printer Install Wizard instead of HP's SmartInstall.
If that document doesn't resolve the issue then please proceed onto the 2nd document titled "The Progress Bar on the Software Installation Stops or Stalls".
Please let me know how it goes. I want to ensure we have your printer installed and working.
Software Installation Stops Without Warning and With No Error Message
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02018709
The Progress Bar on the Software Installation Stops or Stalls
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00836418
Regards,
Happytohelp01
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HP officeJet all in one 6310 paper feed issues at input tray

what could be the cause of my HP officejet 6310 printer intermitantly grabbing multiple pieces of paper at the input tray?
I have been using the same paper for over a year or 2 with no issues up to the last few months. I have blown out any dust and tried to clean the rollers with alcohol to no avail. Is it a part worn or did I not clean the right part?
It seems to happen more often with less sheets in tray. any help would be appreciated.

Hi,
Here is a link to a document that covers paper feed issues on the OJ 6310. There's a video which shows some steps about what to do. Even though you have cleaned rollers the video may contain more information about cleaning other rollers that you may not have cleaned.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02036357&tmp_task=solveCategory&lc=en&dlc=en&cc...
I hope that this helps solve your issue.
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(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

HP 7410 All-in-one - incorrect paper size error

When I print envelopes thatb are not a standard size I get an error before each envelope prints saying the paper size does not match up. I make sure I enter in exactly the size of the envelope but it still stops before eacvh envelope. this is so annoying when I print a 100 envelopes at a time. Does anyone know how to fix this?

I'm having the same issue. Did you ever find a solution? I have two lights in the resume section, and the one blinking is the on that looks like a black water drop. I thought it might be the ink, and I just went out and bought a b/w, and color cartridge. That didn't work. I've opened and looked through the back and the front, and I can't find any paper. I read somewhere that I should delete the software, and re upload. I deleted it, and thought I had the software...yep, I don't dummy me. Now I need the software for it...it always seems to happen when I need it most. I've also noticed that everything stalls to print, when I use quick print.

HP Photosmart Premium All in One C410 series - alignment issue

Printer is disaligned, cannot realign, tried default, tried aligning a few times, same result - get the following message: Paper mismatch (using the same paper as before)and within a few seconds requesting to CANCEL, this stops the process ???

Sorry that you are having a problem with the "alignment". Sometimes this occurs when you have bad cartridges, or the print head needs cleaning.
Here is a link that may assist you with the alignment failing.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624048&tmp_task=solveCategory&cc=us&dlc=en&lc...
Here is another link that may help out with the "paper mismatch"
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&tmp_task=solveCategory&cc=us&dlc=en&lc...
Let me know if this helps.
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Alternate driver for 7520 that allows 'custom' paper size

I use photomerging to create panoramas that I want to print at 4 x 13 (or longer). This was possible on my old Photosmart 6980 by using the 'Custom' paper size to add custom paper types to the choice list. Unfortunately, my new 7525 (Costco's 7520) does not have the 'Custom' size option. I see in the Forum many complaints about this, and suggestions to install older drivers that did allow custom sizing. What alternate driver should I use (older, or maybe newer), that will still make full use of the Photosmart 7520 photo-quality printing - the full "564" cartridge set with the photo-black ink along with the tri-colors ?
This question was solved.
View Solution.

Hi PrahaMama,
Sorry for the delay in reply.
The Photosmart C310a does have a driver download available, for you in Step 1 use this for a download: HP Photosmart Full Feature Software and Drivers.
The steps should be the same for the rest of the setup even though you have Windows 8.
JERENDS
I work on behalf of HP
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Photosmart C7280 All-In-One & feed other than plain paper

I have a HP Photosmart C7280 All-In-One printer. This printer is supposed to be a photo printer however the paper feeder does not accept any paper other than plain paper. i have purchased some a4 heat transfer paper but the paper feeder does not pick it up. there ae options in the print settings to change the type and thickness of the paper being used but it seems useless. and there is no manual paper feeder so it renders this printer a basic plain paper printer which is to what it is advertised to be. it is part of my business that i am able to print on paper that is the thickess of glossy photo paper and cards for invitations which is certainly why i purchased this model. Any assistanve ou can provide would be greatly apprecited. thanks.

Sorry you are having this problem. I have a C7280 and have printed from main paper tray on thick card-stock paper, photo pape, heavy greeting card stock and iron on transfer paper without any problem . I did not have to change any settings except the printing type (I normally use fast economical printing) and paper type (if appropriate) on the printer document properties page and printing shortcuts tab.I think you need to get on the live chat with a technician because you should not be having this problem. I have had good experiences with live chat.
The smaller photo paper tray works fine for me too with the special sized photo paper.
This may not help much but it shows the paper handling specs...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01082650&cc=emea_africa&lc=en&dlc=en#N1368
Terrib
Message Edited by terrib on 11-06-2009 09:37 AM

HELP! i have a photosmart Premium all in one printer C309a i can't seem to print custom size papers

I have tried all of the suggestions on this post for similar issues, changing the custom size on teh printer folder, the application, the white space within the printer preferences >server nothing works.. can someone please HELP i need to print 5 x7 or any other custom paper size i wish for that matter, had i know this issue i would probably not have purchased this printer

What program are you printing from?
The C309a 5x7 is a standard paper size.
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I am not a HP employee.

Photosmart C410: How do I associate a custom paper size with the photo tray?

Our Photosmart 3310 recently broke down and I purchased a C410 to replace it. I sell a small item online that I ship in 3 5/8 x 6 1/2 envelopes. With the 3310, I had figured out a way to print the envelopes from the photo tray. While Word 2007 allows me to select the photo tray, the printer would not print from there until I created a custom paper size in the printer preferences dialog box.
One of the reasons I got the C410 was for the photo tray. It's a real pain to have to swap out the regular paper and stick in one evelope every time I want to print another envelope. Well, unfortunately, that's what I've been doing. I select the photo tray in Word, but the printer goes right ahead and prints from the main tray. I had forgotten what I did to make it work on the 3310, so I experimented with that printer's drivers until I figured it out.
My problem is that the software interface for the C410 is different than that for the 3310. I can't figure out how to associate a custom paper size with the photo tray. To test my theory this evening, I told Word that my envelope size was 5 x 7. The printer didn't hesitate to take an envelope from the photo tray. Of course the return address went into a dark void because the envelope is not 5 x 7.
The difference between the two interfaces is that the 3310 has both printing shortcuts as well as "Print Task Quick Sets." The C410 only has printing shortcuts.
If anyone can help me, I'll be very grateful! I've probably spent hours trying to get this figured out, and I have no idea what to do.

Hi,
Which Microsoft product (application) are you using ? Printer supports the following custom sizes:
From ADF: Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long)
From input tray: Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wide and 4 to 30 inches long)
You need to select right custom size from the application.
Regards.
BH
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Printing envelopes on photosmart premium all in one

I have a new Photosmart premium all in one printer, and I'm trying to print #10 envelopes. Sometimes they print and sometimes I get a message that the main paper tray is empty and needs filling even though there are plenty of envelopes remaining. The last six attempts have failed. Any ideas?

I will need a little more information in order to help out. Did you also clean the contacts inside the printhead where the ink cartridges are seated? Did you notice any specific ink cartridge leaking? What materials did you use to clean the inside of the machine? When, you had the printhead out, did you take note of the warranty ends date listed on it above the contacts that you cleaned? If that date has not expired, I would contact HP Total care as this is a print quality issue that you are having and would be covered under that printhead's warranty. If not still in warranty, please reply back and provide that warranty date in the post and I can provide further assistance based of the date. At the end of this post, I am including a link to a document that shows the proper materials to use on the printhead when cleaning it and lists the steps on what to clean and what not to touch just so there is a point of reference to that procedure for you to look at the check off what you have attempted. I know that that title of the document is not the error that you are having, but it illustrates that process well. Here is that link.
http://goo.gl/2WuI9
I am a former employee of HP...
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C309a Photosmart Premium All-in-one keeps chiming repeatedly.

Product: HP Photosmart Premium All-in-one Fax C309a
Lately, whenever we turn the printer on, it chimes repeatedly. In the past, it's only just chimed once to confirm it's on. It would also chime whenever it finished printing something. However... now it does it 3-5 times for each activity... which is rather odd an annoying. The only thing I can see that it's possibly related to is the black ink showing a 'lower level' of ink. It's not even dry. But, I think it's rather over-kill for the prolific chiming to be related to a half-empty ink cartridge.
I went ahead and turned off the sound effects volume on the printer itself, for the meantime anyway. But, does anyone else know what's going on, or do they know why it would do that?

Hello there! Welcome to the forums @mrsddavis ,
I read your post about the troubles you're having with the printer telling you to "remove a USB device", when you do not have a USB device plugged into the unit. I have a couple suggestions that I hope will help you. You may have tried all of the steps to my first idea, if so move on to the second one. Also, the second step will be in a private message to you, as it cannot be posted publicly. In regards to the ADF not working, let me know what the problem is, for example, will it pull in paper and then jam, or will it not pull paper in at all? Let me know so I can research that problem for you.
If you are not sure how to check your forum messages this post, has instructions.
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 30 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Good luck, I hope this helps
R a i n b o w 7000I work on behalf of HP
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Photosmart Premium All-in-One Printer C309a rollers

The visible rollers in the back wont roll when I try to clean them. The black studded wheel/gear on the left moves with the shaft, the black studded wheel/gear on the right does not move with the shaft. I dont know if thats the way it is suppose to be or if thats whats wrong.

Hi , I see by your post that the rollers in the back of the printer, don't roll when your trying to clean them. I would like to help you.
Please clarify the issue that you are having? (paper jams, paper feed issues)I don't have that model available, but the rollers should rotate upwards. Please try the steps in this document, if the issue is related to paper jams or paper feed issues. HP Photosmart Premium (C309a and C309c) All-in-One Printers - 'Paper jam or misfeed' Message Displays on the All-in-One. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Custom paper size with HP Officejet 7500A Wide Format e-All-in-One Printer

I am wanting to print on a paper size 12x18. I do not find a "Custom" paper size on my printer HP Officejet 7500A Wide Format e-All-in-One Printer. Is there another driver which I can download which would allow me to enter custom paper sizes?

I am wanting to print on a paper size 12x18. I do not find a "Custom" paper size on my printer HP Officejet 7500A Wide Format e-All-in-One Printer. Is there another driver which I can download which would allow me to enter custom paper sizes?

HP Photosmart c7280 All-in-One Mac 10.7.1 (Lion) the "Two-Sided" option is grayed and cannot use?

I have a HP Photosmart c7280 All-in-One printer and a Macbook Air that runs the Lion operating system (10.7.1).
I am trying and needing to print via the "Two-sided" option that appears under the "Layout" pull down tab option, however, the "Two-Sided" option appears to be greyed out as if you are not allowed to use it. I am sure that that is not the case I just do not know how to unlock it yet I guess?
I just made sure that all of my software was up to date and it is currently.
Everything else is perfect about the printer and I have been using it for years, so thank you! I would just like to know what on earth I am doing wrong or need to do to unlock that "Two-sided" setting, so I do not waste a ton of paper! Thanks again!
Sincerely,
DAP413
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Hi DAP413,
In order to actiate the Two-Sided duplex accessory, you have to enable it from the printer settings:
-Enter System Preferences > Print & Scan
-Double click the Photosmart printer name to open the Print Queue.
-Click the Printer Setup button
-Click the Driver tab and make sure the Two-Sided Printing Accessory option is checked.
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HP Photosmart C4488 all-in-one custom paper size issue.

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