HP Probook 6570b hard disk damage

I have a laptop where the hard disc failed. When trying to boot it made a series of loud clicking noises. Upon inspection there are a number of scratches on the top platter in a zig zag pattern. How could this have been caused.
Many thank

Welcome to the HP Forum!
yeh26477 wrote:
Hello,
I bought HP Probook 4530S Laptop in July 2011. Laptop is under international warrenty.
My laptop is giving error message "Hard disk failed" . Presently i am staying in Germany.
I am not able find out the HP service centre near to Erlangen or Nuremberg area. I called technical support desk 01805258143 but they all speak in German language. Nobody speaks in English.
Could you help me on following two queries
1. As I said my Laptop is under International warrenty, can HP technician come to my residence address in Germany.
2. Can you tell me address/contact number of HP service centre near Erlangen and Nuremberg area in Germany.
Regards,
Yogesh
{Personal Information Removed}
Try entering support services through this portal and explain the language and location issue.
Kind regards,
erico
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