HT1390 Difficulties with movie rental! Help!!

I downloaded a movie rental and watched two thirds of it. I stopped in and now can't get back into it. It only shows a stop sign and won't let me start the movie again.

Sorry, that is not possible.

Similar Messages

Help with movie rental

How do I reset a movie rental, I started before I was ready to watch? Also the other movie froze in the middle of when we were watching and never finished. Both movie rentals in my account need reset. Please help!

Sorry, that is not possible.

HT1390 Report problem with movie rental

I rented the movie "Hunger Games". After the download had completely finished I wanted to watch the movie in iTunes and had trouble, the sound was on and off, the picture sometimes blurry and interrupted.
How can I report a problem in movie rentals?

Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Help with movie rental on iPad!?

I have tried renting 6 souls on my iPad but when I go to play it there is no play button! I've tried restarting my iPad and also tried deleting the download and trying again but with no luck? I would really appreciate any help with this matter! Thanks!!!

No play button where?
You opened the Videos app?
You selected the video?

Problem with movie rental

I rented 4 movies. They were all in iTunes library box. I selected the move arrow and they all moved to my iPod box and my iPod flashed that it was synching. Waited until I got the note, ok to disconnect. Now when I go to my iPod, only 1 of the 4 movies is on the iPod. The other 3 are gone. Just gone..not in the iTunes libary, not in the iPod box and not on the iPod. I know it's only $12 bucks, but I feel like I got ripped off. I "reported a problem" a week ago on my purchase history site and still have not heard back from anyone. Any advice?

If you have iTunes installed on a computer, open the application and log in.
Select iTunes Store on the left and scroll down.
Under Help, click on "Support"
That allows you to get in contact with the iTunes support team. You can explain what the problem is. They are usually very good with this kind of issues and very helpful.

Download errors with movie rentals

I have a 32 GB iPAD with almost nothing loaded up yet. I tried to download two movies directly on to my ipad via the itunes store app on it. The movies started downloading until they suddenly stopped and it says on my ipod "download error tap to retry" . I retried it and it did the same thing so i waited a couple days and retried and it said the same error message. I already paid for these 2 movies is there any way i can download them?..

I have the same issue on my brand new 32GB Wifi iPad bought in Montreal. Tried to download a rental in HD from the itunes store directly to the iPad. It almost completely downloaded and then upon checking the status of the download it said download error. Music video's, music, and apps all download just fine. When I tried "check for downloads" in iTunes on my Mac, it does not show up, and now I cant delete the space the partially downloaded rental occupies :S.

Ipad problems with movie rentals

rented movie from itunes. Watch 14 minutes of movie. Movie locked up. Turned iPad off and on. Now video app comes up with grey blank screen with no movie menu bars. What to do??????? Thanks.

I am having the same problem. I tried to fix based on Eric Ross's suggestion and it still just stays blank.
I was watching a rental movie and 3/4 of the way through it froze. After rebooting, synching and updating OS, the movie app just shows a blank screen when selected.
No red X shows up on the movie app to close it as Eris suggests.

Difficulties with movie clips and frames

This is really irking me.
I am extremely new to Flash so please bear with me. I am assuming that this is a simple, easy to fix problem that I am having. I have Adobe Flash Professional CS5.5.
What I am trying to do is display a sequence of images after other movie clips stop playing.
The image sequence itself does what it is supposed to and works properly, and the other movie clips also are successful. However, whenever I try to put the movie clips for the images in frames or keyframes, the beginning movie clips only play part of the way before the images show up. This happens even though the images' movie clips are on frames/keyframes (I've tried both) after the other movie clips.
The movie clips that are supposed to play first are each on a separate layer and there are two of them.
The first layer is called "tree" and the second is called "text"
The tree layer has a 45-frame gif animation that I have turned into a movie clip. I have created a motion tween and changed its alpha so that the gif has a fading in and out effect. I also have it so that it stops replaying once it reaches the last frame. I am using stop(); for this.
The text layer has a 40-frame gif animation that I have also turned into a gif. This gif is also a movie clip and also has motion tween. Its alpha has also been changed.
Both tree and text play together successfully and how I want them to.
The sequence of images is three separate images, each a different layer, that fade into eachother. These images are pngs, therefore they aren't gifs nor do they have their own frames.
The bottom layer is called floor1 and has frames 1 through 50 of motion tween and alpha adjustments fading the png image. The image is a movie clip.
The layer on top is called floor2 and has frames 51-100 of a different png image fading.
The very top layer is called floor3 and has frames 101-150 of yet another png fading.
The images are successful in doing what they are supposed to.
Layers tree and text are one fla file, and layers floor1, floor2, and floor3 are a separate fla file.
When I copy the frames from layers floor1, floor2, and floor3 into a keyframe after layers text and tree, they transfer properly, but when I test the animation, the image sequence shows up a lot sooner than it is supposed to, interrupting the movie clips on the layers text and tree. I have tried moving the floor# layers' keyframes farther down the timeline, but then the other movie clips just stop.
In the fla file with layers text and tree, I've imported the gifs into the library and then put them onto the stage.
In the fla file with the floor# layers, I've imported the pngs into the stage.
Here's what the text and tree layers look like:
Here's what the floor# layers look like:
The rest of the frames for the floor#s...
So, I thought that the problem was that I needed to delay the image squence. I looked around and found no code or anything for that..
Afterwards, I thought that it was because I had imported the tree and text gifs to the library before putting them on the stage.
I opened a new fla and imported the "tree" gif straight to the stage.
I figured that this should work because then it would show each of the individual frames in the movie clips, which it doesn't do in the above pictures. By importing the gif like this, it does show the individual frames. I've tested this with the image sequence and it works fine. But I have a problem with this method too..
I select all of the frames for the gif to convert into a symbol, so I can add a motion tween and mess with the alpha. However, only the last frame is converted into a movie clip. Well actually no... Only the circled frames below are turned into the movie clip. Even when all of the frames are selected. This isn't very helpful because then I can't change the alpha for the entire gif nor can I create a motion tween without getting a message saying that the motion tween could not be applied to all of the frames.
Here's what this version of "tree" looks like.
And the frames continue like so until 135.
The frames that are turned into the movie clip are circled below.
If I can solve the issue that I'm having with the tree shown in the two pictures above this sentence, then I can display the movie clips and image sequence without a problem. It wouldn't be quite how I had intended it to be, but it would be successful and would still work.
If I can fix the problem with the image sequence showing up to early, and of the tree and text movie clips being cut off, then this project would also be successful and it would be how I had wanted it to be.
If you need clarification, let me know and I'll explain something better.
I am not willing to provide a download link in this forum for my fla files, but I can email them to you if you would like a look. I just don't want someone to be able to find them and take them by doing a google search.
I have uploaded two swfs though.
The first is of the tree and text layers/movie clips working as they are supposed to. The second is of the image sequence (floor1, floor2, floor3) doing what it is supposed to.
Text and tree: http://glassoliverdesigns.weebly.com/uploads/1/0/6/5/10653451/tfg1.swf
Floor1, floor2, floor3: http://glassoliverdesigns.weebly.com/uploads/1/0/6/5/10653451/tfg2.swf
Notice how at the end of the text and tree swf, when the text stops the thing in the background keeps flashing. If that can keep flashing WHILE the images appear, then that would be great.
TL;DR: I want the floor# flash to show up after the text and tree flash but I keep having problems and nothing I try is working properly.

Very concise question, appreciate the screenshots. One thing that motion tweens don't always show very well is keyframes. Let me clear a few things up and see if it helps.
Go back to what you wanted to do originally, which is copying the frames from one document to another. This is perfectly fine and to clear it up, it will also copy any library elements (images, clips, etc) that are required to copy those frames for you, so you do not need to import them yourself.
To successfully copy frames (not symbols), select the first frame of the frames you want to copy, hold shift and select the last frame (alternatively double clicking anywhere in the blue motion tween should select it all as well). Now right-click and "Copy Frames". Now go into your new document, select a frame, right-click and select Paste Frames. You will see the same frames copied over, the blue representing the tween and keyframes came with it and you finally will notice all your images/etc were copied into your library.
Now is a good time to manage the library clutter that was just copied in, if you're a clean freak like me.
This process is the same, as you tried, for the other documents you want to copy in. If any resources match in name then Flash will ask you if you want to "overwrite" that library item. If you do that, you will break one of your previous animations. Make sure that's not the case.
The common gotcha here is not knowing how to slide frames over properly. If overwriting isn't the issue, this is what I suspect your problem is and as you expand/contract the timeline the keyframes aren't going with you.
For example if I import 2 clips with fade in/out and move keyframes as you did I'll get something like this:
Now moving them over I would be very careful to select all of the frames I want to move via the methods above. Click the first frame, hold shift and select the last frame, or double-click anywhere in the middle of the blue. The selection of frames:
Now I simply drag my selected frames to the right, notice the keyframes stay as they should (the black dots):
The animation plays as expected.
Lastly I'm not sure if you've ever used the panel but you should really get used to the Motion Editor. This gives you control over easing as well as shows you an in-depth view of the keyframes that exist in a selected motion tween.
At first this panel may look complex but it simply represents the basic properties you can animate. Any more properties you animate can be added in here. I moved the X, Y and Alpha properties of my object. So you can see over the frames 30-60 what I did. You can also adjust basic easing here.
If your animations don't look correct you can select a motion tween, open the motion editor and verify the keyframes look correct. Scrub the timeline and look at the values you're interested in. Alpha for example, for you.
If you don't see any keyframes when you scrub the timeline, you moved your frames over incorrectly and the keyframes probably exist in a different place and therefore it appears incorrect.

Having trouble with movie rentals...

The movie loads, and when I hit the Play button, I get "An error occurred loading this content. Try again later." This is not the first time... I tried renting another movie before and had some exchanges with Apple getting a refund for the movie I rented but could not watch. help?

Every time... downloading the same movie via my computer, and its going to take 8 hr. That cannot possibly be right. I watch Netflix with this setup frequently.
I just want to be able to rent movies from Apple, which are not as expensive as Dish network.

Multiple Apple TV's with Movie Rentals

I have searched everywhere for this online, and can not find a answer for this. I have two apple tv's throughout the house. If I rent a movie in the living room, can I continue watching in the bedroom, or is it only available on that one APTV? If someone know this please let me know!!!!!

you would need to sync the rental to your itunes library, and then sync it over to the other AppleTV. that aint gonna be an automatic process though.

I tunes movie rental help on the I pad

I rented a movie from itunes, it started to download and now says"processing" Its been processing for over 24 hours. Any idea whats going on? I cant seem to figure out how to watch it.

Reset the device and try again: Hold down the home button along with the sleep/wake button until you see the apple, then let go.

Movie Rental Help

I rented a movie, downloaded it, and began to watch. 15 minutes into the movie it tells me the movie could not load. I kept trying to watch but the same pop up kept showing. I went to check to see if I had or had not fully downloaded the movie, I had.

contact _*iTunes Customer Support*_.
JGG

How do Movie Rentals work?

I rented 'Jamesy Boy' a few days ago and 'Adaptation' today. Only 'Adaptation shows up as a rental for me but I paid for both and have watched neither one yet?

Hi lolly_pop,
Thanks for visiting Apple Support Communities.
See these articles for help with viewing and downloading movie rentals:
How to rent a movie from the iTunes Store on your computer
https://support.apple.com/kb/HT1390
iTunes Store: Movie rental frequently asked questions (FAQ)
https://support.apple.com/kb/HT1657
If a movie you rented has not downloaded to your computer, try these steps:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Open iTunes.
Choose Store > Check for Available Downloads.
Type your account name and password if prompted.
Cheers,
Jeremy

Movie Rentals + iTunes 7.6.1.9 = Wasted Money

Hi, I'm wondering if anybody else is experiencing the same problems I had with movie rentals. Non-rented movies play on my setup / installation. Upon renting a movie, and attempting to play it, iTunes will show the first frame of the video and play one second of the sound. At that point, iTunes locks up. The 24 hour period started to count down though. I sent Apple an email yesterday, but they have not responded yet. The movie has expired now.
This is caused by a bug in iTunes. Now that my iTunes has a movie rental, it places the movie rental in a separate category in the left of the iTunes window called "Rented Movies." When I click on that category, not selecting nor mousing over the movie rental window, but immediately clicking on the category "TV Shows," iTunes will now fail to play the TV Show video in the same failure mode that the movie rental movies fail. iTunes is only using about 10% of my CPU during the time it is locked up.

This was posted by Mimico Kid in another thread on the problem; perhaps it will help:
This can be a tricky problem to figure out since iTunes doesn't specify what file name is "invalid or too long" and there's no documentation on what determines if a file name is "invalid or too long".
We had one user report that he was able to use his/her keen eyesight to note the last file that appeared before the error message appeared and it turned out that file was the cause of his/her trouble.
If your eyesight isn't that keen, I'd suggest concentrating on the file name being too long possibility.
The entire directory path leading to the file is considered part of the file name so, as an example, iTunes' default settings might place a particular file at C:\Documents and Settings\ user name \My Documents\My Music\iTunes\iTunes Music\artist folder\album folder\whatever.m4a.
Is the directory path leading to your consolidated location much longer than that?
polydorus has suggested a way to look over your file names: Assuming your music is currently in the default location, make your way there with Windows Explorer and select List in the View menu menu and see if anything stands out as being unusual.

Movie rental download issues

I downloaded a rental( movie) and do not find it. When i went to rent it again it said that I had already rented it. ANy help would be great.

Hey mabranch95,
Thanks for the question. Due to the time limits associated with movie rentals, you may want to use the Report a Problem link to contact iTunes Store Support:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M.

HT1390 Difficulties with movie rental! Help!!

Similar Messages

Maybe you are looking for