HT1414 My iPad is disabled because I couldn't remember the password. I can't restore it because I have to turn off "Find My Phone" first. Since it is disabled, I can't do that either.
My iPad is disabled because I can't remember the password. I cannot restore it because in order to do that, I need to turn off "Find My iPad." I cannot turn that off because the iPad is disabled. I don't know what to do.
I had this problem. One day I went to use my iPad and it said disabled... I went to itunes to restore it and I got the same message you got to turn off Find My iPad but couldn't because I something was wrong with my password. My iPad only uses Wifi and I noticed it wasn't connected to my wifi (yet, I'm at home) so I couldn't go to iCloud and wipe it. I did find this to be helpful and now I'm back and running:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Similar Messages
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Cant access my ipad after accidentally entering passcode which I cant remember. Unable to restore it as message says I have to turn off "find my phone" in icloud. Cant do this either. Any suggestions on how to overcome this ???
You'll have to connect your iPad to your computer via USB and in iTunes follow the directions provided in the link I provided below:
http://support.apple.com/kb/ht1212 -
I can not open my phone after down loading latest down load it asks me to turn off find my phone but can not open phone to do so?
Answer to this question: https://discussions.apple.com/message/22350503#22350503
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My daughter's Iphone 4 locked in the middle of changing her password. Now the old or the new passwords do not work. When trying to restore setting hooked up to the computer it says to enter the passcode on the phone first. I can't! Any help?
PhilipRoy wrote:
Please try putting your device into recovery mode to see if this will bring the device back. IF you are using iOS 7.0.4 you will need your apple id password to access the device.
http://support.apple.com/kb/HT1808
good luck.
If the device had Find My iPhone activated, yes. Otherwise, no, you don't need your Apple ID & Password, just because of iOS 7.
To access iCloud or iTunes, etcetera, yes. But that's no different than in iOS 6. -
I am currently trying to download the latest iTunes version but I don't know that is going to help me as the problem is basic to Apple security.
If Find My iPhone is on and you cannot identify your phone as you said in the previous post, then it is not logged into your account. Is this a used phone that you are trying to restore that was not activated with your Apple ID and password? It isn't asking for a passcode, it is asking for the Apple ID and password, correct?
I think you need to tell a little more about this phone. I don't think you have told the entire story. Even the part in your first post about downloading iTunes. What kind of computer and operating system are you using? What version of iTunes do you currently have? Did you purchase and activate this phone when it was new? -
How do I set/reset my passcode on my iPhone 6 Plus?
I am locked out and don't have a passcode (at least I don't recall setting one)
I can't restore from backup to reset my pC because I get a prompt that I need to turn off "Find my phone" to restore.
I'm in an endless circle of frustration.
Any help on this matter is appreciated.Hi Nancy,
Follow the instructions here > iOS: Forgotten passcode or device disabled after entering wrong passcode -
i have entered the wong password on mi iPad 2 too many times and it says disabled connect to iTunes so when i plug it into the computer , iTunes says pad locked cannot sync until you unlock the iPad but i don't remember the password nor can i put it in
You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
iOS: Wrong passcode results in red disabled screen
This will tell you how to restore
iTunes: Backing up, updating or restoring iOS software
If you cannot restore that way, you may have to use recovery mode
iPad: Unable to update or restore -
My Iphone is disabled and I plugged it into Itunes to restore it but it's saying that I can't do it without turning off "Find My Phone" in my setting, but obviously I can't get into my phone. What do I do?
www.cloud.com
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Phone is locked/disabled (cannot remember passcode) but cannot restore becasue itunes says i need to turn off find my phone on icloud but i can't get into my phone to do that, HELP
Follow the directions here to force the phone into recovery mode & restore it:
http://support.apple.com/kb/HT1808
This will remove the passcode. -
iphone 4s screen black but is still on. Tried reset, can not turn off Find my phone because i have a passcode
dont you know your apple ID password ?
IF you know that, try restart your iPhone if it doesnt work try restoring your device. If it doesnt work again, you have hardware problem. Try changing your screen. -
how do i restore my blacked out iphone 4 on itunes on my laptop if it tells me i need to turn off find my iphone first but cannot do that because my screen is blank?
Login to your iCloud account from the computer, go to Find My Phone, and remove the iPhone from the devices list. Then proceed to restore.
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I tried to do this, but I'm getting a message that says I have to turn off find my iphone before I can restore. Since my Iphone is locked, obviously I can't do this. So how can I unlock it?
Put your passcode in to unlock it.
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new itouch user here, We had a wireless connection with a password all set up but we couldn't remember the password meanwhile there are other connections around us but locked. So i decided to make a new one yet it still will not allow to go on safari after i type in the password PLEASE HELP ive turned on and off etc
My guess is that the security settings on your router and iPod do not match.
For a test, change your router so there is no security. See if you can connect and get to the Internet. If that works, set up the router with security and use the same settings for the iPod. -
my ex set up my ipod on his laptop, i have locked it as i couldnt remember the password, how can i unlock it without losing everything on it???
You can't. You will have to place the iPod in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
The screen-lock passcode is a good security feature. -
I am unable to restore my iphone, because it has become disabled. When I go to restore, it says to turn off "Find My iPhone" app. I can't, because it is disabled. I deleted the app and it still says the same thing. Any ideas?
The Find My iPhone app has nothing to do with this. Deleting the Find My iPhone app which is used to find another iOS device or Mac computer you own or for someone else to find their iPhone or iOS device with your iPhone does not turn off Find My iPhone with your iCloud account settings on your iPhone.
http://support.apple.com/kb/ht1212
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
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