HT1725 in app purchase incorrect

hi can you help

If you didn't receive it or were incorrectly billed then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT1725 in app purchase didn't download

I let my son do an in app purchase and then it said there was no connection. Yet my card was charged and nothing downloaded. How do I fix this?

I did that. Clicking "report a problem" doesn't bring me to the screens shown on your link; it opens the Apple Support website. That's how i got here to ask the question.

HT1725 in app purchase - keep getting asked for password

in an app I am unable to download an in app purchase ... says it has already been purchased tap to download ... can't complete purchase ... as a result I keep getting asked for my apple password ...

You may wish to check with the developer. But try a reset first:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

HT1725 In-app purchase

Hello
I'm havin trouble to purchase the ihunt app for my phone
It says please contact iTunes support to complete transaction
Then it says either you cancelled the in-app purchase or we had an issue communicating with the iTunes Store. Please try again
If you continue to have issues.
Envy help would be great thanks because I would love this app
Thanks
<Email Edited by Host>

Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.

HT1933 Incorrect In App Purchase Billing

I am using the itunes store in South Africa. I was charged for an in app purchase incorrectly and the "Report a Problem" function on my email invoice does not work as per the "In app purchase Support" page provided by Itunes.
I purchased a 6 month subscription for the SA Car Magazine and was then charged again for the download of the latest months edition rather than getting it free as part of the subscription. But I cannot report the problem.
Is there a problem with the "Report A problem" functionality in SA?

Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions, and you can also require your password to be entered for every download (the default is a 15minute period during which it doesn't need re-entering)

HT4009 Why is it when I try to make an in app purchase with my correct info it tells me my info is incorrect?

I keep trying to make in app purchases for games but it tells me my username or password is wrong when I know it isn't. The information works to sign into the store but not for in app purchases. I have already tried resetting the password only to receive the same results.

Contact itunes support.

HT1725 How come everytime I try to do an in-app purchase, it won't work?

I redeemed a $25 iTunes gift card and so now i have $25 worth of credit in my iTunes store. But when I play my game "Clash of Clans" and i try to make an in-app purchase, it wont let me, my restrictions are off, i have money in my account, but it wont proceed. Everytime i try to complete the purchase, it says "Your Purchase Could Not Be Completed" , "For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." and everytime i try to look for the solution on iTunes support, there is no solution.

If you are getting a message to contact iTunes Support then you can do so via this page and ask them for help (on these forums we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

When I try to buy an in app purchase it says "The Apple ID you entered couldn't be found or your password was incorrect"

I Can't purchase any in app purchases. Can someone please help me.

What do you mean by ""make check for existing purchase and it happens (error message)."
Just what are yo doing when yo get that error message?

HT1725 Interrupted in-app purchases that are automatically charged

What is Apple's policy on interrupted in-app purchases that are automatically charged? I had to hard reboot my iPhone 4S because it froze right after I clicked to approve the purchase. Is it possible to recoup the charge?

Contact Apple Support to report a problem.
Go to this link:
http://www.apple.com/support/itunes/
Click the "Contact Support" on the left which leads you to Express Lane; provide necessary information before it will give you Contact Options.

I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

Use this for help from iTunes https://expresslane.apple.com/GetproductgroupList.action. This is where you need to get assistance.

In app purchase Error

So for the past three days I've had an in-app purchase error. One morning I tried to purchase an item in my app and it said "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
I thought it was strange so I went to change my password (attempt #1). I changed it and logged into my itunes and icloud and all that good stuff. Everythign was fine. Checked my credit card info and everything was correct. Went back to the app and tried to purchase in-app again and still the same message. I thought it needed an hour or two to sync with my new password so I just waited for the day to go by. Tried again in the afternoon. Same message. So I thought my Apple ID was bugged or something so I created a new Apple ID and tried again. Same message. By now I'm ready to throw my iPhone across the room and yell a big F U. I called apple support yesterday and thought maybe they could help. No. Nothing at all. Couldn't do anything. I even contacted the app company and they can't do anything.
This is what the message looks like. Desperate for help. I've deleted and reinstalled the app, I've reset passwords 4 times and created two additional Apple IDs. So I think I've tried majority of the stuff.

Same is happening to me brother. Apple is sounding incompetent on the issue as I have had to re itereate myself three times to them and they are just going in circles with the issue.
My issue lies within the game Clash of Clans. I've got over $400 invested into the game and can no longer put anymore in as I am getting the same issue as you. Here is the latest email I sent to them regarding my issue:
"It's not the iTunes store that I am having an issue with. I've clearly stated my issue to you and have yet been able to receive an intelligible response in regards to my said problem with Apple.
Again, please let me re iterate the issue.
When trying to purchase gems in the app "Clash of Clans", I receive a message saying "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
FACTS surrounding this issue:
1. My Apple ID is showing up correctly in the app as '[email protected]'.
2. I've verified my Apple password by logging successfully into my account in iTunes.
3. I've entered my Apple password into the app when trying to make another $99.99 purchase with repeat messages saying, "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
4. The app I am trying to make the purchase in is updated to the latest version. There are no available updates for the game currently.
I expect a resolution soon. I do not want to repeat myself in a third email message."
I have yet to get a response and doubt they will be able to fix this issue any time soon as they are SLOW in responding. Too bad they couldn't give any of the people in China jobs to answer phones rather than work in the sweatshops over 15 hours a day, 7 days a week.
Don't believe me, check it out for yourself: http://www.dailymail.co.uk/news/article-2096551/Apple-shamed-Chinas-iPod-sweatsh ops-SIX-YEARS-expos.html
I just want to be able to buy gems in my game. . . that's all!

Ios 6 Ipod touch 5th Gen - In-app Purchases Don't work

Ok i don't know if it is just me but i just recently got my new ipod and i cannot restore any of my in app purchases. such as extra content for jetpack joy ride or angry birds, plants vs zombies and so on.
i got to purshase an in app item as usal i press on buy when the pop up shows and then it just sits there for like 10-20 min and tells me an error "error connecting to itunes store" like ***!
how do i fix this? i have good internet connection i can still update and get the app's them selves just no in in-game content within them....
i have 0 restrictions i have that disabled.
any one else having this issue???

Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Please help me to make my in app purchase!!

I've made plenty of purchases from the app store and in app purchases. But suddenly it's telling me I need to contact iTunes support which I did. They still haven't gotten back with me!! My purchase is time sensitive(sale through tomorrow). Please help!!!

I totally get that. But I was hoping desperately that another user had this error and had a solution to maybe something I was just doing incorrectly. But thanks anyway. I read so many other questions similar to mine. And they all said "have you contacted iTunes support" and was hoping for something more enlightened.

HT4009 I was charged double for an in-app purchase??

what do i have to do to get a credit for an incorrect billing for an in-app purchase? i have tried reporting a problem in itunes under my recent purchases and it directs me to apple's support page. please help!

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201304 In app purchase did not fully load

Has anyone had a problem with in app purchase not downloading completely ?

Hello hombrur
Check out the article on how to resume the download. If you are still having issues with getting your In-App Purchase, then report the issue to the iTunes Store.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

HT1725 in app purchase incorrect

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