HT1918 how the can you reset your rescue email details when it asks for your date of birth as a primary question (and you hadnt entered it in first place) anyone know ?

I need to reset my "Rescue email"
in order to do this you have to answer security questions
herein lies my problem
its asks for my date of birth
i enter it and it is not recognised
therefore i can't reset my account information
anybody know what to do next
have contacted itunes but not received any valid help as of yet

No one here will be able to help you. We are fellow users.
You need to contact iTunes support via:
https://expresslane.apple.com
It looks like you've already done that - they can take a day or to respond these days I find.
AC

Similar Messages

  • HT5312 HOW CAN I RESET MY RESCUE EMAIL ADDRESS??

    HOW CAN I RESET MY RESCUE EMAIL ADDRESS??

    If you know the answers to your security questions then the steps half-way down the page that you posted from should let you reset edit it.
    If you can't remember your answers then you won't be able to edit your rescue email address, and you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use those steps on the page that you posted from to edit/add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 How can I reset my rescue email??

    How can I reset a rescue email address as I forgot my security question answers nd can not access the email the changes are being sent to

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot my iCloud password, and i can not reset it with email authentication, when i do it, i don't receive any mail from Apple

    I forgot my iCloud password, and i can not reset it with email authentication, when i do it, i don't receive any mail from Apple

    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT1918 how do i set up a rescue email?

    how do i set up a rescue email?

    Why didn't you say so?
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT5312 The problem I am having is remembering my rescue email address. How can I reset my rescue email address? Help Pleasee?

    I need some help, anyone can help me if you know how to. I have searched the Itunes Support System and can't find ANYTHING. So if you know how to please help me.

    i have tried to call but all of them are closed and i am not educated to much about this crap i dont know what to do! i dont think i used a rescue email but im not sure cause i do not know my security question answers and i have called all the numbers but all of them are close thats why i said they need to be open 24/7

  • How Do you set up the IPod Touch to your pc home computer - when it asks for a password - what password is needed?

    I just received an IPod Touch for a gift. Have a home computer through Charter. Have wi fi with pc at home.  I am unable to get the Ipod to work with the pc and wifi. 
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  • How how can I reset my rescue email and my security questions

    Help please

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96144)

  • HT3529 how can I get a rescue email address ?

    how can I get a rescue email address ?

    Click here for information. If you can't do it through the method described in that article(it requires correctly answering two of the security questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
    (101081)

  • HT202605 I am asking for your help to unlock an iphone 5

    Hello, I live in Ukraine in the city of Lviv. I am writing with hope that you can help me with this matter. I am asking for your help to unlock an phone 5 which I bought from Ebay and did not realize that it was blocked. Now that I paid for it and it is locked, I feel very frustrated and there is nothing much that I can do. It was suppose to be a Christmas gift which was meant to be for my wife. She also feels upset that I haven't checked it when buying. I am kindly asking for your understanding and help to unlock this phone. Info: IMEI ***** serial F2*****TTN     I repeatedly wrote to the company Tellus what was the phone to help me unlock the phone but they are not interested! Told apply to private companies silt to you! Help me please!   
    Sincerely,  My contact details *******
    <Personal Information Edited by Host>

    You've now posted at least three times now and have been given the same answer every time. You've also had your posts editied for personal information every time.
    We cannot help you get past the Activation Lock, only the person to whom it is locked can. We cannot help you unlock the phone from a carrier; only the carrier to which it is locked can.

  • HT5312 Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    You won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use.

  • I used a rescue email address to obtain my security questions but entered it wrong, how can you re enter your rescue email address

    I used a rescue email address to obtain my security questions but entered it wrong, how can you re enter your rescue email address

    Try #1 or #2 below
    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1918 How can I change my rescue email. I am trying to change my email for my Apple account because I can no longer access the email on the account. My only email I use is my rescue email and it will not allow me to change my Apple ID email to my rescue

    How can I change my rescue email or get rid of it? I need to change my email under my apple ID to the email that is my rescue email. It won't allow me to have the same email. I only have one email address and can no longer access the email address under my apple ID

    Welcome to the Apple community.
    Once you have created a rescue address, you cannot delete it, nor can you change it to the same address as used by your ID. There are numerous providers you can get additional email addresses from, such as Hotmail, Yahoo, Google etc etc.

  • HT5312 You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.   not  shown why

    send an email to your rescue email to reset your security questions.  i cant find it it is not showen

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If that option doesn't appear or work, only Apple itself can reset the questions.
    (90916)

  • HT5312 Hi I can't remember the answer to my security questions and I don't think I set up a rescue email adders when opening my account can you please tell me how I can gain access to my account

    Hi I can't remember the answer to my security questions and I don't think I set up a rescue email adders when opening my account can you please tell me how I can gain access to my account

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90530)

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