HT1918 Why is my credit card being charged for Apps when my daughter has an iTunes card?

Why is my credit card getting charged for my daughter's apps for her iPod when she has $8 on an iTunes card left to use?

Login to the account on iTunes and under payment info, select none for the credit card. iTunes is supposed to use gift cards and store credit over credit cards but it doesn't.

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HT1918 Why is my debit card being charged for iTune purchases when my account is set up with my Amex card

Why is my debit card being charged for iTunes purchases when my iTunes account is set up with my Amex card?

Login to the account on iTunes and under payment info, select none for the credit card. iTunes is supposed to use gift cards and store credit over credit cards but it doesn't.

Apple deleted my account when I made a complaint about being charged for apps that I did not purchase! The said it was for security reasons as my account must have been compromised but only Apple have mu information.I am convinced the operator delete

Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?

No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete

HT5085 i am being charge for app i did not order. i have ben charge $10.82 this is not the frist time.thank you

hi, i am being charge for app i did not order this happer every month i was charge $10 .82

If you are being charged every month then it might be an auto-renewing subscription, in which case there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

Why am I being charged for data when connected to wifi AND not using my phone?!

WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?! This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!

Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

HT201272 I downloaded previous songs frm my iPad on the iPhone and I realized I was being charged for this when I thought it'd be free

Hello I had a bunch of songs on my iPad and a friend told me I can re-download them onto my iPhone with the username I have and I did that and I was charged for them. I really wish I knew I would of been charged for this or else I would of had to wait until I can do so without being overdrawn in my bank account.

You can, but you need to click the "Purchased" section of the iTunes Store to see your previously purchased stuff (you'll see little "cloud" icons to indicate your just downloading, not repurchasing). If you're on your phone, you click "More" then "Purchased" and you'll see everything there.
You should contact Apple support. Using iTunes for the Mac or PC, go to the iTunes Store, click your account name to get to your account section, then you can look at your purchase history and "report a problem" for a specific purchase.

Being charged for MMS when sending email to email on 3 UK

Hi All. I'm currently on the network Three UK on one of their all you can eat data plans. I noticed the other day that there was a charge for additional usage on my account. When I called them to ask what it was they advised it was for 2 MMS's that had been sent. I've never sent an MMS from my iPhone and told them this. Turns out it was a couple of emails I'd sent to another email address that had photo's attached to them. Three advised that emails with photo's attached were treated as MMS's even when it was from email to email.
Has anyone come across this and found a way around it? I've now turned off MMS in message settings but I can't stress enough that this was email sent to another email address through the mail app.....NOT through text or iMessage.

Don't worry Chris, "someone trying to screw you" means the same here as over the pond in this context. It was only about 70p for two emails (about $1.10) and I demanded the money back when I called them. They said they would return it on this occasion as I didn't know there would be a charge but in future if I sent any more emails with images attached I would be charged the MMS rate.
I'm hoping this was a glitch as when I spoke to the guy in the shop (re-assuring local) he had never had it happen to him or even heard of it happening and categorically stated I should never be charged for an emailed image.

HT1918 Why there is US 1 dollar charges twice today when I re-key in my credit card

Today I change my billing info from my debit visa card to another visa card, and I find out that iTunes has charges me US Dollar 1 twice to the new visa card, why this happen? Please provide reasonable explanation.
Regards

Each time that you change or add your card details a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

Card being charged for games

on my i phone I play this game called Hay Day and I purchased diamonds well on my credit card I had 10.00 dollards on it and the game used up my whole 10.00 dollars and the only diamonds that I did get was 50 after that i was suspoe to get 45and something for 2.99 but I did not get them and againg I was suspose to get over a 1000 and something for 0.99 and did not get them so I would like for you to check and see what happen. If I cannot get the diamonds then I would like to get my $9.00 back thank you. The number that I called had me to contact yhis support page. I am Mrs. Beverly J. Carter

I'm not aware of any phone support for iTunes, but you can contact them via email via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1918 who do i contact about being charged for an app i did not purchase?!

I have just found a billing email addressed to me saying i have purchased an app and that i will be charged £59.99 to my bank account. I have did not purchase this app and i have no idea how it has ended up on my phone. The email tells me that £23.64 will be taken from my store credit and £36.35 from my bank. What the **** do i do?! what phone number can i contact apple on? i will contact my bank and report fraud but i cannot find a number on the apple website regarding these situations!

You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I think I'm being charged for free apps?

Hi...I'm wondering, if there is any such thing as someone being charged to for free apps? I've been looking at my banking statements for the past few months & it looks like I'm being charged for apps that I downloaded for free. I recently lost my credit card & had to get a new one. When, I changed my credit card information on Itunes, that's when I noticed I was being charged. I often download music on Itunes & upload my magazines to my Ipad,but these aren't only things I'm being charged for. Most of the apps I download are the free ones. It makes me not want to update my apps, because I know I'm charged. Please help me!

I have solved the problem I was showing negative balance in my bank so iTunes needs to verify my account by taking £1.00 every app.

HT1918 why is my credit card being charged when i have money from an itunes card

why is my credit card being charged when i have money from an itunes card

When its around the holiday season the purchasing system some times gets a lil thrown off and wont recognize the gift card on the account. But its easy to get fixed.
Just contact iTunes uspport with this link and they will revert the charges to the gift card:
http://www.apple.com/lae/support/itunes/contact.html

HT3702 why is my credit card being charged, i only use itune cards .you are charging my itune card and my credit card

why is my credit card being charged, i only use itune cards .you are charging my itune card and my credit card

These are user-to-user forums, you are not talking to Apple here. If you add or change your credit card details then you will probably receive a temporary holding charge ($1), which should disappear within a few days (holding charges). If it's not a holding charge then you can contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Why is my iTunes card being charged to update free apps without my authorization? And how do I stop this?

Why is my iTunes card being charged to update free apps? And how do I stop this? I bought it to use for music now it is used up!

Haven't you heard... there is no such thing as a free lunch
iTunes Store: About In-App Purchases
http://support.apple.com/kb/HT4009

HT201359 I think I'm being a bit thick here, but why is my visa charged for apps in games if I have money left on an iTunes gift card?

I want to know pease, why my visa is being charged for in game purchases,even though I have plenty of money left on an iTunes / apps gift card?

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

HT1918 Why is my credit card being charged for Apps when my daughter has an iTunes card?

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