HT1920 I originally opened my acct on one email address then switched to another. My PC crashed, had to replace my hard drive. I can not longer access turnes under old email... do not remember password. what do i do

I originally open my iTunes account using a comcast email account, I then switched to a verizon account. I do not remember the password associated with the account when it was opened under the comcast email and no longer have the comcast email account. My PC recently crashed and I had to replace the hard drive. I have my saved back up files on my new drive... but can not access the iTunes purchased when on my comcast email address and have no way of getting emails on comcast address to get password required to access old purchases. How do I get the use of these older song purchases?

Hi Ernie,
If you are having issues with a forgotten Apple ID/iTunes Store password, you may find the following article helpful:
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Regards,
- Brenden

Similar Messages

I have an iPod Touch 4th Generation that I have not updated since purchase. I have downloaded music from iTunes from an old computer that I can no longer access, and my "old" music in not currently on my new computer. Will I lose my music if I update?

I have an iPod Touch 4th Generation and have not updated the software since I purchased it. When I first purchased the iPod Touch, I synced it with an old computer and an older version of iTunes. I no longer have access to the old computer and no access to the older music I downloaded onto the old computer. If I update the software for my iPod, will I lose all of my music that is currently on the iPod?

iOS 6.1.3 Software Update
iOS: How to update your iPhone, iPad, or iPod touch
Since your updating from iOS 4 to iOS 6, you will most likely lose your songs, but if songs were purchased from iTunes, you can try this:
Downloading past purchases from App Store, iBookstore, and iTunes Store
You can redownload from iTunes on your iTouch, if running iOS 5 or better.

HT201250 I had to replace the hard drive in my old MacBook. I replaced it. Installed OSX10.6. Then using the system software I reinstalled data from my Time Machine backup. On completion it asked for my password. It is not accepted. I am locked out how I

I had to replace the hard drive in my old MacBook. I replaced it. Installed OSX10.6. Then using the system software I reinstalled data from my Time Machine backup. On completion it asked for my password. It is not accepted. I am locked out how I overcome this?
I was already using 10.7. But only had the disc for 10.6.

Sorry I am new to this. Am I in the right area? I am using my iPhone to make contact. I am worried.

I have just had to replace my hard drive on my mac book pro and can now not sync my iphone which contains all my information onto the new drive, any ideas?

I had to replace my hard drive on my mac book pro as it had died. Since getting laptop repaired I have been trying to sync my iphone with the new hard drive but it will not allow me to do this without first wanting to wipe the phone clean and put info on the hard drive onto the phone, of course there is no info on the hard drive at all. Any help will be greatly recieved.

https://discussions.apple.com/docs/DOC-3141

I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back

I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back

I'm unclear on what the problem is. Have you installed a system on the new hard drive, and if so, what system? Had you actually installed Mountain Lion previously, or only downloaded it? And what does "it only wants to upgrade" mean? Have you actually got Mountain Lion already installed? (See About This Mac in the Apple menu.)
All Macs that shipped with Lion or newer are capable of internet recovery in situations like this. Just hold down command-R and it should start in recovery mode over the internet if necessary. You can reinstall the system from there. If you had Mountain Lion, I would assume that Mountain Lion would be the system you would get reinstalling that way.

What if you do not have access to an old email account to fix iCloud problems?

So I seem to be having the same problem as a lot of other people - I have updated my apple ID however my iCloud has not followed. When I go to change it, the old email is grayed out. I have clicked delete account, and it needs my password to my old ID to turn off 'Find my Phone'. I cannot change my current account to be linked up to my old email as it is an email I no longer have access too. What can I do? Any help would be greatly appreicated as everytime I go into my emails I am getting bombarded with iCloud account information popups.
Imdizz.

You shouldn't need access to your old email account to fix this. Go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change (don't verify the old address). Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I have lost my adobe facility as I had to replace my hard drive. What do I do?

I have lost my adobe facility having had to relpace my hard drive. Help please ot reinstall

Which Adobe facility - what did it do or what was it called?
Was it something
- free
- paid for
- subscribed to?

HT204053 Now I've got it totally screwed up. I have one address for iCloud and another for iTunes. I would rather have only 1 but can't make the forms fill out correctly to do that. What now?

I've just bought my iPhone and have had an iTunes account for some time. While setting up the iPhone - Apple ID - the form would not allow me to use my currect primary email address. I had to insert another one because of the iTunes email address apparently. Now I can't seem to get it straightened out. I need my primary email address to be the only one and use a secondary address for the "rescue" address. How can I manage this without making everything worse?

Welcome to the Apple Community.
You need to use the original Apple ID you used for iTunes with iTunes and iCloud on your new device. What problems did you encounter when you tried to do this.

I have changed my apple I'd email address so when I log in it is correct. But when my friend iMessage me it only works to my old email not my current one. How can I sort this out???

I changed my apple I'd email address and when I log in I use that email and the right password both work. But when my friend iMessage me it only works if they send it to my old email address not my new current one. How can ai change my iCloud and iMessage address?? To match my current one?

So have you changed the accounts in the iCloud and Messages Settings?
Settings > iCloud > Account
Settings > Messages > Send & Receive

I have lost my apps for my ipad when I did a sync. Not sure why, maybe because I had to replace a hard drive. How do I get my apps back, a lot of them.

My hard drive got corrupted and I had to install a new hard drive and when I opened iTunes it asked if I wanted to sync which it did but then I lost all my apps I had on my iPad. I dont know why. I tried restoring from a previous backup, but that didn't work. I know I can reinstall the apps but I dont even remember all the ones I did have. Can anyone help.
With kind regards
Fadeela

The apps that you had will be listed in your purchase history if you login to your account in iTunes on your computer - the list isn't very user friendly though as it's listed by date order and will include all app updates that you've downloaded (so an app will appear multiple times if you've downloaded it's updates). You can re-download apps, though it's a manual process as you need to find them yourself in the app store : http://support.apple.com/kb/HT2519 .
If the apps are in your iTunes library then the restore might work - a backup contains app data/settings, but not the app itself, so without the app available to it the restore can't install the app and therefore it's content.

How much would it cost to replace a hard drive on a 2011 macbook pro? My old one is full!

I have a 2011 Macbook Pro with the 8gb hard drive. My drive is 99% full. I am a photographer and the pictures I have take up 90% of my drive. I have Carbonite so they are all backed up. I can get an external hard drive and dump the pictures there but I would rather keep them on the computer. I can upgrade my OS and increase my memory at the same time. I can do it myself but my concern is I also have a large iMovie library and I'm not sure what will happen with that if I use Carbonite to restore the new hard drive. Carbonite cannot answer that question. Will my local Apple Store even do this for me?
<Personal Information Edited by Host>

No, not your memory. "Memory" refers to RAM. What you need is "storage space." Storage space is on the hard drive. Were I you I might think about buying a larger HDD to install in your computer. Remove the one you now have and put it into an external enclosure. That is your backup for now as well as what you will use to boot the computer so you can setup the new internal drive.
How to replace or upgrade a drive in a laptop
Step One:Repair the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Step Two: Remove the old drive and install the new drive. Place the old drive in an external USB enclosure. You can buy one at OWC who is also a good vendor for drives.
Step Three: Boot from the external drive. Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the external drive then click on the downward pointing arrow button.
Step Four: New Hard Drive Preparation
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your new hard drive (this is the entry with the
      mfgr.'s ID and size) from the left side list. Note the SMART status of
      the drive in DU's status area. If it does not say "Verified" then the drive
      is failing or has failed and will need replacing. Otherwise, click on the
      Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from
      the drop down menu to one. Set the format type to Mac OS Extended
      (Journaled.) Click on the Options button, set the partition scheme to
      GUID then click on the OK button. Click on the Partition button and
      wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the
      drive entry) from the left side list. Click on the Erase tab in the DU main
      window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the
      Options button, check the button for Zero Data and click on OK to
      return to the Erase window.
6. Click on the Erase button. The format process can take up to several
      hours depending upon the drive size.
Step Five: Clone the old drive to the new drive
1. Open Disk Utility from the Utilities folder.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Check the box labeled Erase destination.
5. Select the destination volume from the left side list and drag it to the
      Destination entry field.
6. Select the source volume from the left side list and drag it to the
      Source entry field.
7. Double-check you got it right, then click on the Restore button.
Destination means the new internal drive. Source means the old external drive.
Step Six: Open the Startup Disk preferences and select the new internal volume. Click on the Restart button. You should boot from the new drive. Eject the external drive and disconnect it from the computer.

HT1212 My ipod has been disabled due to someone trying to get into it. It is saying that it will be 222 million minutes. My computer crashed and I had to replace my hard drive, therefore my itunes program wasn't saved. What do I do?

How can I get into my disabled ipod if I can't connect it to the original computer?

Download and install iTunes: http://www.apple.com/itunes/download/
Restore iPod in recovery mode: http://support.apple.com/kb/ht1808
These steps do not require the original computer the iPod synced with.

I had to replace my hard drive, and I don't have access to my sync code to get my bookmarks into my new browser. How do I get my sync code if I don't have the original email containing it?

I had to replace my hard drive and need to get my bookmarks from my sync account, but I don't have access to my sync code. How do I get it or can you send it to me again. It was in my email on my bad hard drive. Thanks.

Intertech Design wrote:
Where do I get the specially assigned serial number????? I don't want to have to purchase anything since I already bought the CS2 and I don't need a newer version.
Follow the prompts at the link provided by Ned.
Everything's there including your new CS2 non-activation download file and your new non-activation serial number.
It's free for existing owners of CS and CS2. Nothing more to purchase.

HT203167 Had to replace my hard drive. Now I can't get into i-tunes to enjoy my list (about 98 songs). Is my music stored in my old hsrd drive? Sorry guys I'm not real good with this comp. stuff. Just want my music back

Had to replace my hard drive. Now I can't get into i-tunes to enjoy or purchase new music.Are my i-tunes stored in my old hard drive ? Do I have to take my old hard drive to a computer store and have them placed on something called a flash drive ? I'm having the same trouble retrieving my Ancestry.com infor.

Yes, all you iTunes data are on the old drive. Get an external enclosure in which you may install the old drive in order to connect it to your computer and copy your iTunes data to your new drive.
Everything is on your old drive unless you copied it to the new drive.

I can no longer send iCal invitations. I have not changed any settings, passwords or email accounts. No idea what to do.

I can no longer send iCal invitations. I have not changed any settings, passwords or email accounts. No idea what to do.

Greetings,
Questions:
What happens when you put in an email address in an event? (Make sure the email address is also in your addressbook (Macintosh HD > Applications > Addressbook)
Are you using calendars that show up under "On My Mac" on the left hand side of iCal or are the calendars under a different heading?
Troubleshooting:
Make sure that you can send / receive email in the Apple Mail program.
Make sure that the email address in Mail > Preferences > Accounts is also on your Addressbook card:Go to Addressbook > Card > Go to My Card -- The email address you are using to send receive messages on your computer should be on this card.
If that doesn't take care of it:
1. First make an iCal backup: Click on each calendar on the left hand side of iCal one at a time highlighting it's name and then going to File Export > Export and saving the resulting calendar file to a logical location for safekeeping.
2. Go to iCal > Quit iCal
3. Remove the following to the trash and restart your computer:
Home > Library > Caches > com.apple.ical
Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)
4. Launch iCal and test.
If the issue persists:
1. Go to iCal > Quit iCal
2. Remove the following to the trash and restart your computer:
Home > Library > Caches > com.apple.ical
Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)
Home > Library > Preferences > com.apple.ical (There may be more than one of these. Remove them all.)
--- NOTE: Removing these files may remove any shared (CalDAV) calendars you may have access to. You will have to re-add those calendars to iCal > Preferences > Accounts.
3. Launch iCal and test.
Hope that helps!

HT1920 I originally opened my acct on one email address then switched to another. My PC crashed, had to replace my hard drive. I can not longer access turnes under old email... do not remember password. what do i do

Similar Messages

Maybe you are looking for