HT201210 phone is frozen, wont turn off, wont restore

my i phone 5 is frozen wont turn off or restore. shows a pic of the i phone symbol and the cord to connect. i have tried many time to restore via i tunes wont do anything

See this discussion: https://discussions.apple.com/thread/5269891

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Phone is frozen wont turn off or charge or link up to my computer

my phone is frozen wont charge wont let me use the usb to the computer can not turn it off any idears

See this discussion: https://discussions.apple.com/thread/5269891

After the firmware upgrade last week, the local WIFI networks pop up when I turn on my phone, I have WIFI turned off, how do I turn off the pop up?

After the firmware upgrade last week, the local WIFI networks pop up when I turn on my phone, I have WIFI turned off, how do I turn off the pop up?

What OS X version are you using?
Can you take a screenshot of the pop-up notification?
To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse button. You will hear a "camera shutter" sound. This will deposit a screenshot on your Desktop.
If you can't find it on your Desktop look in your Documents or Downloads folder.
If you want to attach a screenshot to a response here, click the "camera" icon above the text field:
This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button.
⌘ Shift 4 and then pressing the space bar captures the window the cursor is on.
⌘ Shift 3 captures the entire screen.

My iphone 4s' screen is black, but it's still on and charging. I broke my lock screen button so I am unable to turn it off using the home button and lock button. Is there any other way my phone can restart or turn off ? Is my phone broken for sure?

My iphone 4s' screen is black, but it's still on and charging. I broke my lock screen button so I am unable to turn it off using the home button and lock button. Is there any other way my phone can restart or turn off ? Is my phone broken for sure?

Kbkohn wrote:
I am in tears right now because I entered all my 11month old sons milestones into my phone and now I have nothing I'm so upset and am hoping there is a way to get this information back.
Most intelligent people would not store such sensitive data on a device that could so easily be lost, stolen, or damaged. Even if they chose to do so, they would use the device as designed and regularly sync and backup that device as described in the User's Guide.
Have you done so? If you have, all of the data is either in iCloud or iTunes on your computer. Replace the device and restore the new iDevice with the backup of the old one.

My iPhone 4s was playing music now won't on my sony dream machine how do I fix. "This device is not supported by this I-phone". I have turned off phone unplugged sony and did the pin reset on bottom. Help please I need my tunes

My iPhone 4s was playing music now won't on my sony dream machine how do I fix. "This device is not supported by this I-phone". I have turned off phone unplugged sony and did the pin reset on bottom. Help please I need my tunes

Try plugging it up to your computer and launching iTunes and either resetting it to factory settings or resetting to last sync. Hopefully it just noticing it's plugged up to iTunes will fix it. This happened to my friend once and all she had to do was plug it into her computer and that fixed it.

I forgot the pass code for my iphone 4s iTunes will not restore because "find my phone" needs to be turned off.

I am trying to open my iphone and can't remember my recently changed pass code. I tried syncing with iTunes and restoring. I can't restore because "find my phone" needs to be turned off. I can't turn it off because I can't open my phone. What can I do?

You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702

HT1766 my phone was stolen and turned off is there any way i can still track it eventhough its off?

Is it possible to track my phone when it is turned off?

Nope.
What To Do If Your iDevice or Computer Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Mac Computer
       Find My Mac can be used from Find My Phone at iCloud.com and via Find
       My Phone on your iDevice.
      The following is third-party anti-theft software:
           1. STEM 2.1
           2. MacPhoneHome 3.5
           3. MacTrack 7.5.0
           4. VUWER 1.7
           5. Sneaky Bastar* 0.2.0
           6. Undercover 5.1.1
           7. LoJack for Laptops
           8. Hidden 2.0
           9. Prey 0.6.2

HT201441 I restored my iPhone 5 to a back up on my brothers iMac ..now I have access to the phone but can't turn off the find my phone with the owner of the account I backed my phone to .. What can I do to solve this issue??

I restored my iPhone 5 to a back up on my brothers iMac ..now I have access to the phone but can't turn off the find my phone with the owner of the account I backed my phone to .. What can I do to solve this issue??

You sould be able to sync both ways. Check your default calendar on your phone by going to Settings>Mail,Contacts,Calendars>scroll down to the calendars section to Default Calendar. Check to be sure you have selected your mac calendar as your default (and not, for example, On My iPhone). Then enter a new event on your phone and sync to confirm that it appears on your mac.

When is Apple going to release an update to our software that will eliminate a thiefs ability once the phone is stolen to turn off the find my phone option without first entering the security code? I think that this would solve a ton of issues.

When is Apple going to release an update to our software that will eliminate a thiefs ability once the phone is stolen to turn off the find my phone option without first entering the security code? I think that this would solve a ton of issues.

It would be a voilation of privete laws of many countries
Every attempt to fight "evil" have a backside likely the reason they have not don so yet
In the country i live in if stolen i repport the imei number of the phone to the police and the have all carriers and carriers they work with in other countries block the phone from ever being used as a phone

Help restoring Iphone because it was locked (Find my Iphone needs to be turned off before restore) but I took it off my icloud account. Now what?

So my little brother locked my Iphone 5 out, so it said to connect it to my Itunes.
So now I connect it to Itunes, however now when I click on restore (That's my only option) it says that "Find my Iphone must be turned off before restore". So I went to icloud.com and removed it from my account, then restarted phone and now when I click restore, I still get the same error, "Find my Iphone must be turned off before restore".
and when I tried to update phone, it says the phone could not be updated (error 56).
So I've tried everything possible, can someone please help me out?

You need to restore from Recovery mode. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Turn off session restore permanently

I want to turn off session restore permanently. Although I have set resume_from_crash to false several times, Firefox keeps setting it back to true.
Can I ask please specifically for an answer to the question - not a list of links to web pages that just happen to mention the terms 'session restore' but don't answer the question.

Do you want to prevent Firefox from storing session data at all, i.e., disable both automatic and manual restoration of the earlier session? Or do you want your choice about browser.sessionstore.resume_from_crash to actually stick?
'''(1) Regarding preference changes that are overridden'''
Check out this article, particularly the part about the possible presence of a user.js file: [[How to fix preferences that won't save]].
If you find numerous settings being reset to default, consider whether you have any systemwide cleanup utilities such as CCleaner running which might be helping you out by doing that.
'''(2) Possible workaround: After a crash, view window and tab list screen instead of resuming automatically'''
To prevent Firefox from automatically resuming your entire previous session after a crash, you can display a screen with a list of windows/tabs to restore. This may be helpful to avoid problem pages.
(i) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(ii) In the filter box, type or paste '''session''' and pause while the list is filtered
(iii) Double-click '''browser.sessionstore.max_resumed_crashes''' and change the value from 1 to 0 (that's a zero) and click OK.
'''(3) Remember nothing (also disables manual restore feature)'''
In about:config, set these to zero:
* browser.sessionstore.max_tabs_undo
* browser.sessionstore.max_windows_undo

Phone stolen Need to turn off imessage

Hi guys!
My phone was stolen last night and my imessage was still turned on.
I was wondering if there is a way to turn off my imeassage from all my devices ?
i have disconnected my phone number but i am afraid that my imessage will still work on the iphone

Hello, Shianne95.
Thank you for visiting Apple Support Communities.
Here are the best steps to go through when an iOS device is lost or stolen.
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/ht5668
Cheers,
Jason H.

I am updating software on my ipad and it has frozen .cannot turn off/reboot What can I do ?

I am updating my software on ipad and it has frozen...90% updated. I cannot turn off or reboot ! what can I do ?

Update frozen
1. Reset iPad
Hold the Sleep/Wake and Home button down (together) until you see the Apple Logo
2. If the above doesn't work, force iPad into Recovery Mode
http://support.apple.com/kb/ht1808
Note: Make sure battery is above 50%

HT4623 Hello, I was trying to update my phone and while doing so, the itunes icon and plug sign shows up. For the longest time the phone wasn't even turning off. I plugged it into my computer but the it asked me to restore to factor settings????

Hi there,
When I turn my phone on, it asks me to plug it into iTunes. I already tried that and then it prompts me to restore to factory settings.

Here.
Your iPhone is in Recovery Mode. You can try this to get it out of it:
Unplug the device from the USB cable if it's connected. Then hold down the sleep/wake button until it turns off. Let go of the button and then hold it down again until the Apple logo reappears. Let it go and the device may boot up.
This only works, of course, if your device was working properly previously. Otherwise, or if that doesn't get it back to normal operation, you'll need to to try to restore it:
http://support.apple.com/kb/HT1808

Phone Randomly Vibrating and Turning Off

Please help me figure out my phone, I love my phone but it has been giving some annoying problems.
1) It has been vibrating on its own non-stop... it has happened a few times, where it just randomly vibrates for a long time, and it doesn't turn off until I hold down on the on/off button, once it turns off, then I would have to turn my phone back on. Please let me know what I can do to make it stop.
2) It would randomly turn off on its own and start back on. It isn't convenient when I am trying to text or am surfing the net. Please also let me know what I can do to prevent this from happening again.
3) Sometimes my phone will say "scanning media files" and then when it is done, some of the icons wouldn't have their pictures anymore, it would have a picture of a SD card with the android guy. Please let me know what is going.
Thank you in advance for your time and help!

Yeebee29, thank you for your inquiry and welcome to the community!
1. I have not seen this vibrating issue reported for this phone before. Do you have any different icons on the screen when this happens. Next time it happens, go to your Running programs (Settings, Applications, Running Services) to verify which applications are running in the background. If this started after installing any new applications, try uninstalling those & reading reviews to see if anyone may be having these issues.
2. This can also be caused by a number of things. How often is this happening? Did this start after installing any new applications? Does the phone seem to get hot before it powers off? If the phone is rebooting often, try booting into safe mode for awhile to see if it is still occurring. Safe mode disables third party applications from running, but you are able to use all aspects of the phone while in safe mode. This will help determine if an application may be causing this.
3. Try removing and re-inserting your SD card. You can also go to Settings>SD & Phone Storage to Unmount then mount again.
If you are still having these issues after completing the above troubleshooting steps, the last step I recommend is a factory reset.

HT201210 phone is frozen, wont turn off, wont restore

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