HT201269 My iphone5 with iOS7 installed was stolen. I now got a new iPhone5, but it has iOS6 installed. So I cannot set it up restoring from iCloud. If I set it up as a new iPhone, it asks that I sign in using my Apple ID. What should I do?
I need to set up a new iPhone5 after my previous one was stolen. The new phone has iOS6 installed, the stolen one has iOS7 installed. So I cannot set it up using the Cloud. If I do a new setup, it asks me to sign in using my Apple ID. Will this not override my backed up data, preventing me from restoring my data on my new phone? I cannot install iOS7 untill the new phone has been set up. What am I to do?
How to sign in using the Apple ID that I initially used to set up the computer? I cant update my iPhoto and download pictures from Iphone :((
Try to remember any AppleID you ever may have used.
In the AppStore Application go to the "Store" menu.
It will show you the AppleiD You are currently using (in the last menu entry "View my account ....".
Use the "Sign out" command and sign in with any AppleID you ever used, ten check the "Purchases" tab of the App Store, if that will show the bundled apps.
And also, where are my pictures stored in my Air?
If you have used iPhoto to download your pictures, the photos will be stored in the iPhoto Library, a package, that is stored in the folder "Pictures" in your Home folder.
Terence Devlin has written some very useful user tips, that describe the iPhoto Library: See the links below:
iPhoto and File Management
How to Access Files in iPhoto
Exporting From iPhoto
Similar Messages
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this really *****,.I just bought a ipod 5th gen,...it was stolen,..i got it back,..but i am now locked out because of icloud lock,.please help
Take your original proof of purchase from an Apple authorized retailer (or Apple Store) and the police report, make a Genius Bar appointment at your nearest Apple Store and they should be able to help you.
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My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?
Welcome to the Apple Community.
Yes, update first, Settings > General > Software Update.
Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from. -
When setting up my new iphone I had to skip the "Restore from icloud backup" stage because it would not connect. How do I now get back to this so I can restore from a previous iphone?
Settings - general- reset- erase content and settings gets you back.
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hi my iphone was stolen so i got another one. But the old one still exists in icloud. should i remove it or just leave it as it is?"
Lia22 wrote:
So should i remove the old iphone from icloud ?
If you want to. I'd keep it on there for a whle in the off chance it can be located. -
I bought an iphone from a yard sale because the person said it wouldnt charge. I got it to charge but it has all her information on it. My mom also put a restriction code on it and forgot it. I am afraid if i take it to an apple store they will think i stole it. I have no clue what to do. Please help me.
Put the phone into recover mode
http://support.apple.com/kb/ht1808 -
i bought a new iphone and as i was setting my apple ID account and i signed in to my account and confirmed two useres with diffrent numbers that were signed to the same apple ID and it messed up my i messege and face time. how do i fix that or delete one user ?
Hello sapiii96,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
To sign out of your Apple ID
Go to Settings > FaceTime, tap your Apple ID, and select Sign Out.
Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.
Best of luck,
Mario -
My i phone was stolen and now I need to upload my contacts to my i cloud from my I tunes...any ideas how to import contacts into i cloud, with either i tunes or with old iphone?
If you have the contacts on the phone you can sync the phone to the computer. The contacts should then show in address book. At this point you can sync the address book data to iCloud. You have to make sure the iCloud account is setup on the computer and this will not work unless the computer is running 10.7.2 of course. There are other ways to add the contacts to iCloud like through the phone but the phone must be running iOS5. If it is you can simply add the cloud account to the phone and toggle the contacts slider. You will get a prompt to keep or delete the contact data. Of course you keep. Then you will get a prompt to merge at which point you do. This should merge the contacts on the phone with iCloud. Hope this helps.
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Hi, my iPhone was stolen and now i can't receive messages from people with iPhones. What do i do to fix this problem, and get my old messages? This has been a problem for 3 weeks!
This won't get your old messages back but will help with new ones: https://selfsolve.apple.com/deregister-imessage
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Hello. I m Harminder Singh from punjab. Currently i m using iphone5 with ios 6. 1 .bt now i want to upgrade it to ios 7. I want to know that can i upgrade it now. If yes then pls help me how can i upgrade at home
If you purchased Lion for your iMac, just log into the Mac App Store from your MacBook using the Apple ID under which you purchased Lion and go to the Purchases page. You will be able to download and install Lion there.
searching the internet i found a link to upgrtade to 10.7
The only place you get get Lion is from the Mac App Store. If you found some other site, that was an illegal copy and almost certainly tied to someone else's Apple ID and hence unusable by you. If the link was just to the Mac App Store, see above.
As to the problem with synchronization to iCloud, that's not a 10.6 question, so I'd suggest you take up that specific issue in either the Lion or iCloud forums, providing full details, and someone there can probably help you sort things out.
Regards. -
Hi!
I have changed my Apple-ID to a new mailadress. But I have not been able to change the iCloud-adress in my iPhone. The iPhone just asks for my password to the old Apple-ID. Can anyone help?If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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After connecting my new iphone 5 to iTunes, I did not choose restore from iCloud Backup or iTunes Back up. I just clicked on New iPhone, because I was installing a new iphone 5 with a different carrier and sim etc. Now I don't have the option to go back. I have backed up my old phone to iCloud, so should I click on - Restore iPhone to get all the saved data from iTunes?
I found the answer in another discussion group, so I have just erased everything through settings on my new iphone and in Backups on itunes, I have clicked on restore back up. So it appears to be working.
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My iPhone 6 was stolen and i got it back, but the pass code was changed and so was the touch-id. and now im locked out of the phone because ios 8.1 requires either of the passwords to access the phone. and iTunes doesn't recognize it so i cant restore it at all PLEASE HELP
Take it to an Apple Store, take proof of purchase with you.
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How to set APN in Iphone5 with IOS7 updated, How to set APN in Iphone5 with IOS7 updated
Could anybody please help me how to set APN in Iphone5 with IOS7? I do not find APN in setting under cellular.
Please help me.....I presume that would be a passcode to the Restrictions. You'll need to restore the iPhone to factory settings. If the customer set up Find My iPhone and hence Activation Lock, you'll need the customer's Apple ID and password, or you'll need to get them to erase it via iCloud:
http://support.apple.com/kb/PH13695
Regards. -
my old ipod has lots of music on it this was connected to a computer that was stolen, I now have a new ipod thats all connected with music on to my replacement computer, how can i get my old ipod music onto my new library and new ipod
Try these 2 User Tips...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
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