HT201272 unable to purchase in a game

I Can not purchase items in iTunes Store. It did not solve yet in a week. What's should I do?

Hi Lillaq,
Welcome to the Support Communities!
The first thing I would suggest is to sign out of the iTunes Store on your iPhone, then sign back in, view your account and check your billing information. If after doing this you are still not able to make purchases, contact the iTunes Store support team.
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT1311?viewlocale=en_US
Tap Settings > iTunes & App Stores.
Tap your Apple ID
Tap Sign Out.
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

Similar Messages

HT201272 Downloading past purchases made within game applications

Purchases made within my applications (like gems for games) show up as purchases on my iTunes receipt but never directly download to my game. I either have to request a refund or a manual download from the vendor. How can I avoid this problem in the future?

Where are you looking to re-download them from ? What you can re-download will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes - but what content types that you can re-download will depend upon what country that you are in (what can be re-downloaded where).
If the types of item that you want to redownload aren't shown there, and you don't have them on an old computer or on a backup of your library, then you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 I already purchasing game item yesterday. It was written unable to purchase. I though my transaction was failed so i tried again and again but it still unable. And now my credit cards over limit. What happened here?

I dont know what happened, i get charged from my father visa credit card. I play Ragnarok Valkyrie Uprising game which can buy shop item(name ruby). First time i tried to purchasing 210 rubies it cost 189 In Rupiah(Indonesian currency) but it was failed and showing dialog box unable to purchase ruby. So I tried again and again bought rubies with different values (10 rubies,50 rubies,210 rubies) but that unable to purchase dialog box always appears. I though the purchasing rubies transaction was failed. Then i was trying to find whats wrong and get some information from the internet all day until i calling my credit card (Citibank/visa) technical support, he said i was already did some transaction for this. i ever did rubies transaction before and it was completely working. Please help. wheres my money gone? wheres my 210 rubies? I even cant check my billing information and purchased history cause my credit card is declined by itunes cause over limit. Pls give me respon to solve this.

Hello Ading,
It sounds like you were charged for an in App purchase but did not receive the item. I would report this issue to iTunes Store support with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Regards,
Sterling

HT5622 I am trying to buy some help on the "candy crush" game but I keep getting this pop-up" unable to purchase. This item is for an app that was purchased by a different Apple ID. to buy this item with this Apple ID you must first purchase the app. My d

I am trying to buy help on my candy crush game but I keep getting this pop-up? Unable to Purchase. This item for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the app. My daughter set up this game on my Iphone. I am on level 65 and don't wont to start over if I don't have to.
Any suggestions?

If it was indeed purchased with a different apple ID then there is no work around for what you want! You can try signing in with your daughter's apple ID and password and update the app and purchase whatever you want then log back in with your apple ID. This may work!

I cant get any gems in clash of clans with my iTunes card i go into the game and click buy but it says unable to purchase and i have added $20 to my account is it because my ipad is jailbroken?Help!!

I cant get any gems in clash of clans with my iTunes card i go into the game and click buy but it says unable to purchase and i have added $20 to my account is it because my ipad is jailbroken?Help!!

Possibly, but jailbroken devices aren't supported by Apple or these forums.

HT1420 When trying to buy gems (I have $50 credit) in "Clash of Clans" game I get: "Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID first purchase the app? Which app?

When trying to buy gems on the "Clash of Clans" game I get the following:
"Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the App."
I redeemed the itunes voucher on the same Apple ID I want to buy the gems with?
What do I do from here.

You will only be able to buy items in an app if you are signed into and use the same account that you originally bought that app with - is that the account that you are signed into ?

HT4009 I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. Nothing

I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.

zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours.

TS1702 Dear all, I have recently bought some diamonds in hay day game, but unable to purchase the diamonds, although I have check my credit card data. Thank you for your info.

Dear all, I have recently bought some diamonds in hay day game, but unable to purchase the diamonds, although I have check my credit card data. Thank you for your info.

Not clear what you mean by iTunes help. You can contact iTunes support by:
Apple - Support - iTunes - Contact Us

I have purchased a game from itunes store online. However, whenever I open the app, it just show me "unable to purchase this item".

Dear Sir / Madam,
I have purchased an app from Itunes couple of days ago. My ID is [email protected] and the game name is called Stand O'Food.
I have no idea after I have downloaded the game, whenever I go and open that app, it will show "Unable to purchase this item".
Please advise.
The payment have already charged to my bank account but I couldn't use this application.
I look forward to hear from you shortly.
Have a great day ahead.
Sincerely,
Agnes Kwa

I had the same problem. My wife had the PocketBible on her Ipad 2 and she transferred ownership to me. I had to delete the app and reinstall it from the App store(logged in with my apple ID) and its working without a problem. I do not get those error messages when I attempt to Buy/Upgrade or Add/Remove books.

HT204370 I have purchased movie hunger games but unable to download on my iPad 2. All of sudden it show error sigh and says not enough place?

2 days back I purchased movie hunger games on my iPad 2 32g and I paid and got the reciept ,when I tried to tap to download it shows error sign and says 'delete pictures and videos ... To start I barely have much stored still I took my pictures and deleted some serials which I had purchased . Still it doesn't work .
iTunes shud pay and refund money o me or fix the problem . Last year it happened with movie ' Jane ayre which I purchased could never download .

How much free space do you have on your iPad : Settings > General > About > Available ? If you've bought the HD version then (if I'm looking at the correct version of the film) it appears to be 5.2 gig that you will need, if it's SD then you will need 2.13 gig.

HT1491 it shows a credit $25.00, it tells me unable to complete purchase of a game $1.99. Why?

It shows a $25.00 credit, why can't I purchase $1.99 game from app store and download it?

To Contact iTunes Support... Use this Link > Apple Support iTunes Store Contact

Why is that I've already set up credit card details and oso check many times already still unable to purchase in game gold? Plsssss help !!!!

I've tried over at least 30 over times to purchase ingame gold but when I hit the confirm button, it says unable to purchase and ask me to contact www.apple.com/support/ww. I also check several times on my credit details too . Really no idea what to do now =\

Hello Ading,
It sounds like you were charged for an in App purchase but did not receive the item. I would report this issue to iTunes Store support with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Regards,
Sterling

IPad saying that it is unable to purchase in apps purchases

My Ipad was working fine, i was able to make in app purchases etc. My grandson was visiting and wanted to play minecraft, so put his apple ID in so he could download hos content to my ipad, played his game for the visit, then deleted all details of his itunes acount when he left. He at no point downloaded anythng esle but minecraft.
Now however, when i try and make in app purchases on my account with apps downloaded with my own ID I get the following
"Unable to Purchase. This item is for an app that was purchased by a different apple ID. To buy this item with this apple ID you must first purchase the app".
I have purchesed the app. I really dont fancy starting agian. As I said ipad was fine until we did this minecraft thing.
Any suggestions??

The message would indicate the the app was not purchased with that account.
You can try:
- Go to Settings>iTunes and App Store and sign out
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to itunes and App Store and sign in
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Issue !! Unable to purchase !!!!

I can not use the apple id of the game.
Because that was the message Unable to purchase.
I was supposed to do Please help me with my trouble.
Help me Pleaseeeeeeeeee.

Contact iTunes support. Nobody here can assist with billing issues.

TS3297 Why I can't purchase point in games (clash of clans)

Why I can't purchase point in games (clash of clans)
That show unable to purchase
(This item is for an app that was purchased by different apple id.
To buy this item with this apple id you must first purchase the app)
But this app is free ,this game is free

What account was it downloaded with ? Whether or not an app is free you can only make in-app purchases using the same account that downloaded it. As it is free you could delete it (which will remove your game settings/progress) and re-download it with your own account

HT201272 unable to purchase in a game

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