HT201318 am I being double charged or do I get a pro-rate?

am I being double charged or do I get a pro-rate?  since I already bought storage earlier in the year?

I did the same and received refund via iTunes credit.

Similar Messages

  • HT201318 Need help with being double charged on my icloud account when purchasing extra storage for my ipad

    Need help with being double charged on my icloud account when purchasing extra storage for my ipad?

    I had this same problem on my 4S. I fixed it by restoring the phone to factory defaults. Previously, I had taken the additional step of restoring from backup but, as soon as I did, the problem returned. The fix is a hassle as I now have to reinstall my apps but at least I can manage mail on the phone.
    The problem also occurred on my iPad2 but I'm not restoring it as it's a serious hassle (see above) and I don't actually read much mail on the device.
    As a side note, I noticed incredibly high load averages (5+ processes for 1, 5, and 15 minutes; 12+ for 1 and 5 minutes at one point) as well as CPU usage that didn't drop below 15% (apparently all user processes, system seemed to be about normal). As could be expected, this also lead to incredibly rapid battery depletion.
    I can't tell what processes were hogging the CPU as neither of my devices are jailbroken and Apple doesn't seem to like 'top' much.

  • Whom must I contact to get a refund for being double charged?

    I am absolutely infuriated with the lack of HUMAN BEINGS that can help me. I can get support for my phone and talk to a person. But as soon as they realize that my issue is with itunes I am told I HAVE to go through the online support and that they do not have "Live" support for itunes. Absolutely absurd!
    Meanwhile the issue is that my computer had an extremely bad virus that would not allow me to pretty much do anything(couldn't even play solitaire). So I had to re-install windows. This virus was so malicious it wouldn't even allow me to restore my files to it's backup. I lost ALL of my purchases. Wel l no big deal I will just redownload them(I have had to redownload a few items before, it was free because I had already purchased them). Then yesterday I receive an email receipt for the "purhcases"... I PURCHASED these items months ago. Why am I being charged again. I have lost my entire library which iorth hundreds of dollars(could well be over a $1000 worth of purchases) I have no way to get them back without redownloading them, but I am being charged for downloading things a second time. Why?
    I am also in the unfortunate position of being broke and my bank account was over drawn, so I have to incur a $34 fee for the overdraft for a $21 purchase. Thankfully I didn't continue trying to refill my library or I might be in a LARGE amount of debt. Why doesn't itunes recognize that I have purchased these items already? I am EXPECTING a full refund. I have already dealt with my bank and have thankfully avoided the fee. But after getting the run around from itunes support this morning, I made a a 5 minute phone call to my bank and they refunded my money no questions asked... and they didn't even ask for proof! Amazing SUPPORT, but I get absolutely jerked around by Apple.
    The fact that I can't directly contact someone to be able to take care of this promptly is beyond my ability to fathom! This is one of the RICHEST companies in the world, there is no excuse for leaving your customers out to dry like this when they have a legitimate issue. This wasn't some petty request for a yet another add on to my Angry Birds app( if I wanted that I would write an e-mail to the company that makes the game). I realize that not every request in the world can be handled in a personal fashion sometimes. However I feel extremely baffled by Apple's policy on handling this so far. I am one of those people out there that actually purchases and downloads everything legally. And this is how I am treated?

    I realize that my complaints aren't reaching Apple through here. I asked a question and stated what the issue was. I am aware that a person will eventually reply to the e-mail complaint I already sent. However, I was refering to being able to voice my concerns, with my voice. I was able to call for support for just about any other Apple product or service and reach a person on the other end very quickly. However when it comes to itunes, they choose not to offer a call center. There is no excuse not to have one.
    A "simple" search was already done and I found many many many articles that had suggestions for issues that I was not experiencing. What may seem simple to you, wasn't for me apparently. Also, I had previously downloaded items that had been purchased and downloaded before in the same manner that I downloaded these recent items. I wasn't charged in the past, so I had no reason to believe I was going to be this time.
    And while I appreciate your oh so slightly condescending help("A simple search.. blah blah blah") It didn't answer my question on how to contact someone for a refund. If you follow your own advice, you will find that I then have to choose the product that I need support for. After selecting itunes it leads me to the page that put me here with the community. No e-mail to contact them through, no phone number(because they don't offer live support). I have no reason to believe Apple isn't purposely trying to be a pain in the behind at this point. Why is it I can't talk to a person on the phone about this issue and get it resolved immediately like I can with other products and services? My bank took care of everything with LITERALLY a 9 minute phone call this morning. However I have been trying to find a way to contact the "correct" group of people who offer support for the store so that I can get a refund and am getting the run around. There is zero excuse for why this process is as complicated and drawn out as it is. Everything about Apple is user friendly, except for their support!
    I apologize if you weren't attempting to be condescending, but there was no reason to word it like that unless you were. I will attempt to redownload my past purchases by following the instructions through the link you provided, and will mark your answer as helpful.
    Cheers

  • Why am I being double charged for HD Technology Fee?

     So I have:1. HD TECHNOLOGY FEE $9.992. HD/DVR Service^newline^(Includes HD Technology Fee) $7.99 If HD/DVR Service^newline^ Includes HD Technology Fee, then why am I being charged for it seperately?

    zorrobyte-
    I apologize for the delayed response. I have reviewed your account and have sent you a private message regarding your concerns.

  • Double-charged, 3 support tickets in and still trying to get refund, please help!

    Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
    My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
    What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
    The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
    I just sent the following complaint through the BBB:
    When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
    - The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
    - The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
    - The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
    I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
    I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
    Thank you,
    Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
    Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
    First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
    Second Contact Transcript: (not saved)
    Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
    Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

    Hi Artinreality,
    Someone will be contacting you shortly to help get things sorted out.
    -Dave

  • Double charge full month of Family Plan which only used for 7 days  and full month of individual plan

    I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
    I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
    "As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
    I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
    I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
    Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
                       23 days unused of Family Plan is : $3.46 x 23= $79.58
    I still expect missing credits into my account: $79.58-$9.99= $69.59.
    At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

    verizonloyal wrote:
    You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
    This is the path for the whole thing:"Customer Agreement"
    http://www.verizonwireless.com/b2c/support/customer-agreement
    I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
    I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
    Please return me back my money.
    I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
    Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
    While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
    Good luck.

  • Syc music to my new 3gs is being doubled

    hey all
    i just got a brand new iPhone 3GS 32GB. once I got it home I charged it up, installed itunes from the apple site (the latest I assume). after I installed itunes and plug my new iPhone in it said to update to the latest firmware 3.1.2 so i did. the next thing i did was sync some of my songs (these are mp3s ive made from my cd's not bought in itunes).
    the problem iam having is some artists are being doubled up (i synced by artist name) 3 artists have doubled up, this is bad because each artist i have 3 to 4 cds so iam getting 9 to 12 cds doubled up. i tried removing then re syncing... not luck. ive tried converting to ACC with no luck.
    i was going to try converting to iphone format in the advance menu but it is always greyed out.
    any help would be great.
    thanks XL

    Most likely your ID tags in itunes are wrong. In iTunes, select all the CD's that are being doubled on your phone, and right click, get info. Now you can change the ID3 tag which holds information about the song. ID3 tags are different than filenames. The iPhone/iPod uses ID3 tags, not filenames to show your songs. If you get double artists, it most likely means your ID3 tags are bad.
    This article may help:
    http://support.apple.com/kb/TS2530
    There are also third party programs to batch change ID3 tags in itunes, do a google search.
    Last, these forums are NOT OFFICIAL APPPLE SUPPORT FORUMS! This is a user to user forum. All of us here are users just like you. We volunteer our time & expertise with no remuneration. Complaining won't get you the help you want. We do this because we love the products & have a desire to help others. If you want help, ask for it, but DON"T COMPLAIN!

  • Gift Card double charged.

    I did an order on a $100 gift card with order number {removed per forum guidelines}. It came to 24.55. Instead of the balance after that order being 75.45, it was 50.90. Exactly twice the cost of the order was charged, or my order was charged twise, whatever happened. I contacted the e-gift card people and they told me they could do nothing about it. Please let me know what is going on and why I was charged 200% for this order.

    Hello KAKA54,
    I enjoy buying things, but I definitely wouldn’t enjoy getting double charged! That is very strange! Thanks for bringing this to our attention and I would be more than happy to look into this for you.
    I will be sending you a private message to collect some more details from you about your order via private message. To check your private messages, click on the envelope in the upper right-hand corner while you’re logged into the forums.
    Thanks,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Double charging my credit card

    Double charging my credit card for four months now.  You don't respond to any emails.  I had to cancel my card.  Please have a human being respond to me.
    Kathleen Pruett 386.451.0472

    Do not play with it, return it for exchange.
    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • Double-charged for Creative Cloud Membership - I need a refund!

    My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
    When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
    I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
    Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

    Hi aagirlz
    An email is sent 30 days prior to the annual renewal date with details of the renewal price.  Sometimes this might go to your spam/junk folders so it's worth checking there.
    When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
    The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
    Kind regards
    Bev

  • Double charge

    Hi Team,
    I bought a year-service of HotSpot yesterday, I received e-mail from iTunes Store with double charge. I saw only one successful transaction when I paid.
    Follow information is detail from iTunes Store, pls let me know how I can claim back one transaction.  Thank, Junna Liu
    Billed To:
    junna liu
    Cultural &c Communication
    Zhejiang Sci-Tech University
    310018 Zhejiang Hangzhou
    CHN     Order ID: MHYGL470J
    Receipt Date: 10/10/12
    Order Total: ¥156.00
    Billed To: Visa .... 6599
    Item     Developer     Type     Unit Price
    Hotspot Shield VPN, 1 year of HotSpot Shield VPN service
    Report a Problem      AnchorFree Inc.      In App Purchase     ¥78.00
    Hotspot Shield VPN, 1 year of HotSpot Shield VPN service
    Report a Problem      AnchorFree Inc.      In App Purchase     ¥78.00
    Order Total:     ¥156.00
    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.
    Apple, Inc.
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/uk/support/itunes/store/
    Apple ID Summary •  Purchase History
    Apple respects your privacy
    Information regarding your personal information can be viewed at http://www.apple.com/uk/privacy/
    Copyright © 2011 Apple Inc. All rights reserved
    <Edited By Host>

    These are user-to-user forums, I'va asked the hosts to remove your email address and address from your post. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.

    Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.
    <Email Edited By Host>

    These are user-to-user forums - I've asked the hosts to remove your email address from your post.
    Tou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I was double charged for a purchase i made. How do i get my money back for the second charge?

    How do i get my money back for something the app store double charged me for?

    Hey M_Hoag,
    It would be best to report an issue with your purchase. The following resource outlines how to do so:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • HT1689 I tunes store double charged me for two songs, how do i get them to reverse the double charges off my account? also one song wong load on my iphone but i got charged for it anyway?

    Help
    I-Tunes Store double charged my account for two songs i downloaded on my phone,
    also a song i ordered wont load to my phone but i got charged for it anyway? how do i get ahold of Itunes store to reverse these charges off my account?
    Help
    Raider girl

    Connect the device to the computer.
    In iTunes, select the content desired to sync.
    Sync.
    This is all described in the User's Guide, reading it may be a good place to start.

  • HT3702 how can i get refund for a double charged app

    how can i get refund for a double charged app

    Click Support at the top of this page, then click the link under Contact Us.

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