HT201363 I dnt remember my answers to my questions and it's not sending anything g to my email to reset it and I'm very upset

I dnt remember the answers to my questions and it won't reset or send anything to my email

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103554)

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  • HT5312 I cant remember the answer to some questions and they blocked my account. I've been sending requests for them to send it to my mail like 20 times and nothing. What can I do?

    I cant remember the answer to some questions and they blocked my account. I've been sending requests for them to send it to my mail like 20 times and nothing. What can I do?

    Click here, phone Apple, and ask for the Account Security team.
    (87657)

  • I want to buy thing in the app store in my ipad for the first time, and i cant remember my answers to my questions and i already clicked on the botton that says that they will sent me my answers but they hasnt done ti, what can i do??

    i cant remember the answers to my questions and i need help plese!!

    Try Here  >  https://discussions.apple.com/thread/4109342?tstart=0

  • HT5312 I can't remember my answers to security questions and dont recall password.   Also my recovery email is no longer active. How can I reset password?

    I can't remember my answers to security questions and dont recall password.   Also my recovery email is no longer active. How can I reset password?

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (85489)

  • HT201303 I can't remember the answers to my questions so I can't buy anything... Help?

    So yeah I'm trying to get songs. I've had this **** ID for years and don't remember the answers to my security questions. It won't let me buy anything unless I can correctly answer them and none of the fricken support articles help me. What do I do?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • I don't know the answers to my security questions, I always put in the 2 answers that make sense but this is the second time that Apple has made me give security questions and I'm very upset that I've had to complain twice now!

    It wouldn't bother me if this was the first time, but it's not. I don't know if I supplied an emergency email or not, if I did I have no idea what it would be. It might even be my dad's and talking to him about this would be a nightmare. The first time this happened I just sent an email explaining what was going on and then they made it so I didn't need to supply a security question to use my iPhone but now it's making me supply one for my iPod, even though it's older than my phone and I've never had to supply one before on that device. It'd be nice if I could have the security questions emailed to my actual email instead of some other bogus email that I have forgotten about. Sorry this isn't the most polite complaint, but I'm pretty frustrated and would like an answer that doesn't involve call apple. I think I have social anxiety because I'm not all that great talking to strangers, even if it's on the phone.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can get a clue to what it is, and potentially use it, by going to https://appleid.apple.com/ and clicking 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have, or don't want to use, your rescue email address (you won't be able to add/change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset (which will be by phone as they need to verify your id - we are fellow users here on these forums).
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to add/change rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I dnt remember my answer of my security questions and dnt have a rescue email id also please tell me what to do

    i dnt remember my answer of my security questions and dnt have a rescue email id also please tell me what to do???????????

    Click here, phone Apple, and ask for the Account Security team.
    (81330)

  • HT201363 What can I do if i don't remember my answers for the questions when I want to buy an app from the app store?

    What can I do if i don't remember my answers for the questions when I want to buy an app from the app store?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103722)

  • I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email

    I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email.  Is there another way to change or get the answers for the security questions?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106007)

  • How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • Hi tell me what to do I do not remember the answers to two questions of control thanks

    hi tell me what to do I do not remember the answers to two questions of control thanks

    Do you mean you forgot the answers to your security questions?
    See Kappy's User Tip, how to reset them:
    Some Solutions for Resetting Forgotten Security Questions:
    https://discussions.apple.com/docs/DOC-4551

  • Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

    Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • I tried to buy a song on my account, and it told me I need to answer my security questions, and I don't remember them, and it ******* me off, because this is seriously so dumb man

    I tried to buy a song on my account, and it told me I need to answer my security questions, and I don't remember them, and it ******* me off, because this is seriously so dumb man

    Summer7633 wrote:
    I tried to buy a song on my account, and it told me I need to answer my security questions, ...
    1)  Apple ID: All about Apple ID security questions
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • TS2446 What if I can't receive the rest password email and can't  remember the answers to security questions

    I want to reset the account since it is secured. However, I can't remember the answers to security question. Also, I can't receive the mail for reset password. What shplould do?

    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • Okay I got a new apple  ID not to long ago and answered some security questions and i got an iTunes card and it said it was my first purchase and asked me to answer the security questions and I do not remember them

    Okay so I have had apple for a while and I got a new apple ID not to long ago and then answered the security questions and it said that it was the first purchase with the apple ID and I have to answer them and now I don't remember the answers

    From an older post by King_Penguin:
    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

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